Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL7020C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: Bundoora Campus

Program: C6119 - Advanced Diploma of Oral Health (Dental Hygiene)

Course Contact : Eleanor Schroeder

Course Contact Phone: +61 3 93411412

Course Contact

Name and Contact Details of All Other Relevant Staff

Teacher: Marcella Sabo

Tel 9341 1409

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


1. Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate
work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds


2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all communication and interactions with co-workers,
colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of
cultural diversity


3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required


4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people

Learning Outcomes

On completion of this unit you will have developed a cultural awareness required for effective communication and cooperation with persons of diverse cultures.

Details of Learning Activities

Activities for this course include lecture, class discussions and online research

Teaching Schedule

1 Cultural awareness Working with cultural diverse clients/co-workers Communication. Provide details of assessment 
5 Oral presentation to class Task 1
6No class. Assignment dueTask 2

Learning Resources

Prescribed Texts

A complete book list will be provided during Orientation and available on Blackboard


Other Resources

A list of relevant readings will be provided on Blackboard

Overview of Assessment

Assessment will include an oral presentation and a written report

Assessment Tasks

Task 1: Oral presentation on a cultural profile. Due Week 5

Task 2: Written report of an interview with a client/co-worker Due Week 6

Assessment Matrix

Available on Blackboard

Other Information

Late work that is submitted without an application for an extension (see below) will not be corrected.

• APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK - A student may apply for an extension of up to 7 days from the original due date. They must lodge the application form (available at least 24 hours before the due date. The application is lodged with the School Admin Office on Level 3 of Dental Hospital. Students requiring longer extensions must apply for SPECIAL CONSIDERATION.

• For missed assessments such as exams- you (& your doctor if you are sick) must fill out a special consideration form. This form must be lodged online with supporting evidence prior to, or within, 48 hours of the scheduled time of examination
Note: Assignments will be marked as Satisfactory/Not satisfactory.
Students may be given the opportunity to resubmit the assignment if this is requested by the teacher and approved by the co-ordinator.
Students are required to achieve a Pass grade in both tasks to achieve Competence for this course

Course Overview: Access Course Overview