Course Title: Manage quality of organisation's service delivery outcomes

Part A: Course Overview

Program: C6126

Course Title: Manage quality of organisation's service delivery outcomes

Portfolio: DSC

Nominal Hours: 90.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

BUSM6485C

City Campus

TAFE

365T Global, Urban & Social Studies

Face-to-Face or Workplace

Term1 2014

Course Contact: Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact Email: bronwyn.tanti@rmit.edu.au


Course Description

This course describes the knowledge and skills required to manage quality assurance processes as required to maintain quality service outcomes in line with organisation policy in the community services industry. The skills described in this course may be applied across a range of community services workplace contexts.


Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable.



National Competency Codes and Titles

National Element Code & Title:

CHCORG619D Manage quality of organisation's service delivery outcomes

Elements:

1.Evaluate outcomes for clients accessing the service

2.Plan and implement changes/strategies to improve outcomes

3.Ensure client service standards and codes of practice

4.Manage quality assurance processes


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
 


Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.