Course Title: Manage workplace issues

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: BUSM7837C

Course Title: Manage workplace issues

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C6126 - Advanced Diploma of Disability

Course Contact : Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course describes the knowledge and skills required to implement appropriate people management processes and structures to maximise work outcomes. The skills described in this course may be applied across a range of community services workplace contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCORG607D Manage workplace issues


1. Manage staff planning and recruitment

Performance Criteria:

1.1 Assess staffing requirements and implement recommendations in the context of available resources and organisation priorities
1.2 Develop job specifications and position responsibilities through appropriate consultation and agreement
1.3 Recruit staff as required using timely and appropriate processes and providing all relevant documentation as required by the organisation


2. Manage work allocation

Performance Criteria:

2.1 Ensure work allocation optimises use of resources and existing competencies of staff
2.2 Clearly define, agree and communicate team and individual responsibilities and authority
2.3 Provide workers with appropriate access to, and supervision by, people best able to satisfy their agreed work and development needs
2.4 Where work allocations prove unrealistic or organisation demands change, make adjustments to minimise impact on resources and client service delivery
2.5 Put in place mechanisms to continually evaluate and improve work practices


3. Evaluate workgroup effectiveness

Performance Criteria:

3.1 Provide constructive feedback in an appropriate way to maximise personal and organisation effectiveness and includes:
• recognising performance and achievement and encouraging self assessment
• keeping details of feedback sessions in line with organisation guidelines
• encouraging individuals to take responsibility for their own decisions and actions
3.2 Ensure any staff counselling undertaken is within organisation guidelines and to address individual skill levels
3.3 Make referrals to counselling services as appropriate
3.4 Ensure all discussions with individuals to aim to encourage and assist them to take responsibility for their own decisions and actions
3.5 Undertake appropriate work to address areas of potential conflict in a timely way to minimise impact on workplace performance and relations
3.6 Implement appropriate mechanisms to ensure the workplace is safe and healthy and to minimise bias and discrimination


4. Implement disciplinary and grievance procedures

Performance Criteria:

4.1 Ensure any disciplinary action taken meets organisation and legal requirements
4.2 Keep all records of such actions according to organisation policies and procedures
4.3 Implement appropriate grievance procedures
4.4 Seek advice from appropriate sources to address difficulties in implementing action or procedures, and provide feedback to contribute to evaluation processes

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

In this course you will participate in workshop presentations, discussions and activities. The workshops will focus on the common themes of coordination and management of quality services for people with disabilities at individual and agency levels, advocacy, networking and communication in a time of change in the field, and work across the community and related sectors. There will be planned professional discussions with the teaching team undertaken in your workplace so that you can provide direct workplace evidence of your roles, responsibilities and work practices as they align with the requirements of the course and the program as a whole.

Teaching Schedule

WorkshopDateCourse Linkage
128th May 2015
CHCORG611C: Lead and develop others in a community sector workplace

CHCORG502A: Work Autonomously

CHCORG607D: Manage workplace issues

225th June 2015

CHCORG611C: Lead and develop others in a community sector workplace

CHCORG502A: Work Autonomously

CHCORG607D: Manage workplace issues

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to relevant sources of current information. These will include your own workplace policy and practice documentation, federal, state and local government legislation and regulatory frameworks and websites, and websites for local, national and international organisations and universities.

Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.

Assessment Tasks

There will be one assessment task for this course.

1. The assessment task you are required to write a report which provides a thorough description of your organization’s support processes for staff. You will consider the current processes and how your manager has addressed them with you. This report is a 2000 word report


Assessment Matrix

A detailed assessment matrix will be available from the course teacher

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7 

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview