Course Title: Language Management in Global Organisations

Part A: Course Overview

Course Title: Language Management in Global Organisations

Credit Points: 12.00

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

SOCU1049

City Campus

Undergraduate

365H Global, Urban and Social Studies

Face-to-Face

Sem 1 2007,
Spring2008,
Sem 2 2009,
Summer2012,
Summer2014,
Sem 2 2014,
Summer2015,
Sem 2 2015,
Summer2016,
Sem 2 2016,
Sem 2 2017,
Sem 2 2018

SOCU2265

RMIT University Vietnam

Undergraduate

365H Global, Urban and Social Studies

Face-to-Face

Viet2 2019,
Viet1 2020,
Viet2 2020,
Viet3 2021

Flexible Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

SOCU1049

City Campus

Undergraduate

365H Global, Urban and Social Studies

Face-to-Face

UGRDFlex17 (FF)

Course Coordinator: Assoc Professor Kerry Mullan

Course Coordinator Phone: +(61 3) 9925 2264

Course Coordinator Email: kerry.mullan@rmit.edu.au

Course Coordinator Location: 37.5.34

Course Coordinator Availability: By Appointment


Pre-requisite Courses and Assumed Knowledge and Capabilities

None


Course Description

 In this course you will cover: 

  • language and culture related issues which impact on the management of international organisations 
  • strategies for language management in multinational and international organisations 
  • case studies in both Asian and Western organisations and the impact of language diversity on global operations.  

Topics will include:  

  • language as a management concept - a knowledge management perspective 
  • the relationship of language, culture and management in the development of language strategies for international organisations 
  • inter-unit communication in multinational organisations 
  • managing language diversity in global business teams  
  • language management strategies for foreign subsidiaries 
  • translation markets and language management; the implications for global/local marketing 
  • linguistic auditing; matching an organisation’s language capabilities with its strategic needs 


Objectives/Learning Outcomes/Capability Development

In this course you will develop the following program learning outcomes: 

Program Learning Outcomes

Bachelor of International Studies (Languages) BP332LAN  

  • Apply a body of theoretical and practical knowledge of international relations, global cultures, language and economic issues to your professional practice or further study. 
  • Critically analyse, synthesise and reflect on knowledge about a rapidly changing world derived from multiple sources, perspectives and values systems. 
  • Apply logical, critical and creative thinking to effectively solve a range of problems associated with policies and programs in international and cross-cultural settings, and assess economic, cultural, social, environmental and political opportunities and risks. 
  • Work professionally and effectively with others in diverse cultural, linguistic and organisational contexts, and to adapt practices and knowledge to local circumstances. 
  • Communicate effectively in international and cross-cultural contexts, and facilitate collaborative partnerships within diverse communities of practice, using appropriate formats, media and styles. 
  • Assist in the identification of needs, the design, planning, resourcing and implementation of research and development projects in international and cross-cultural settings. 
  • Reflect on the experience of personal and professional practice in international and cross-cultural settings and to act in professional settings responsibly, ethically and with integrity. 
  • Design, adapt and develop effective communication strategies that promote awareness of and respect for cultural and linguistic diversity in globalised workplaces. 

Bachelor of Languages BP317 Vietnam 

  • Communicate effectively in a range of forms and in different international and cross-cultural contexts, using appropriate modes of communication including electronic, written, graphic, oral and aural forms with audiences within and external to the discipline. 
  • Critically reflect on the role of culture in communication and society and apply this knowledge in a range of cross-cultural interactions locally and globally. 
  • Work independently and in diverse teams to solve problems, using effective communication strategies demonstrating ethical and reflective practice. 
  • Adapt and develop effective communication strategies to address linguistic diversity in the workplace. 
  • Demonstrate creativity, critical thinking and innovation when identifying and solving problems in diverse contexts within language related fields.
  • Identify, evaluate and critically analyse cultural, historical and theoretical practices which contextualise your professional practice and further study of language. 
  • Evaluate and apply technology to increase efficiency and precision in language sensitive working contexts. 
  • Critically analyse resources, evidence and personal experience to make ethical, socially and politically aware decisions related to language and intercultural interpretations and applications. 
  • Effectively manage your own learning, developing skills in lifelong learning of languages and crosscultural communication. 


 Course Learning Outcomes

Upon successful completion of this course, you will be able to: 

  1. understand the importance of language management for international communication
  2. analyse and evaluate the range of strategic options available to international organisations to manage language more professionally 
  3. conduct independent research and evaluate the global/local issues related to language management in multinational organisations
  4. become more employable in an English language related business area 
  5. interact and communicate in the international workplace using appropriate modes of communication including electronic, written, graphic, oral and aural forms 
  6. act with responsibility and integrity, in international and cross-cultural settings 


Overview of Learning Activities

You will be engaged in learning that involves a range of activities both face to face and online such as lectures, seminars, guest speakers, the presentation of audio-visual materials, and interactive tutorial activities including group-based discussion and problem-solving tasks.  

You will be expected to actively contribute to the construction of a supportive learning environment, in which peer-based learning will be an important component. Participation in discussions and activities, and engagement with the weekly reading materials is expected.   


Overview of Learning Resources

RMIT will provide you with resources and tools for learning in this course through Canvas. 

A list of prescribed and recommended learning resources will be provided by your lecturer, including books, journal articles and web resources. You will also be expected to seek further resources relevant to the focus of your own learning. 


Overview of Assessment

You will be assessed on how well you meet the course’s learning outcomes and on your development against the program learning outcomes. 

Assessment Tasks 

Assessment Task 1: Ongoing assessment (e.g. contribution to peer learning; in-class assignments  and case studies) 40% (CLO1, CLO4, CLO5, CLO6) 

Assessment Task 2: Group Major Case Study Presentation 30% (CLO1, CLO2, CLO3, CLO5) 

Assessment Task 3: Essay, 30%, CLO1, CLO2, CLO3, CLO4. 

Feedback will be given on all assessment tasks. 

If you have a long-term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or Equitable Learning Services if you would like to find out more. 

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions.