Course Title: The Practice of Mediation

Part A: Course Overview

Course Title: The Practice of Mediation

Credit Points: 12

Flexible Terms

Course Code




Learning Mode

Teaching Period(s)


City Campus


365H Global, Urban and Social Studies


UGRDFlex17 (ISV)


City Campus


365H Global, Urban and Social Studies


UGRDFx2019 (All)

Course Coordinator: Dr Rajesh Sharma

Course Coordinator Phone: +61 3 9925 2855

Course Coordinator Email:

Course Coordinator Availability: By appointment

Pre-requisite Courses and Assumed Knowledge and Capabilities

You should have satisfactorily completed prerequisite courses Alternative Dispute Resolution (HWSS1144) and Understanding Conflict Mediation HWSS2157 or their equivalents before you commence this course. Alternatively you may be able to demonstrate the required skills and knowledge before you start this course. Contact the Course Coordinator if you think you may be eligible for recognition of prior learning. Further information:

Course Description

This course is about the practical application of a range of mediation knowledge skills. You will learn and practice the techniques used in different roles to help resolve disputes including the communication and other skills needed to participate in mediations. The course will focus on maintaining mediator objectivity and neutrality, dealing with difficult parties, delivering mediation in a culturally diverse context, working with an interpreter, formulating a consensus agreement and debriefing the mediation process.


Objectives/Learning Outcomes/Capability Development

In the course you will develop the following graduate capabilities:

  • use effective communication skills relevant to professional practice
  • demonstrate commitment to the highest ethical standards
  • effectively work within culturally diverse contexts including the indigenous community

Upon successful completion of the course you will be able to:

  • explain the constituent phases and transitions in the Facilitative Mediation process.
  • apply active listening skills in the context of the Facilitative Mediation process.
  • paraphrase, reframe and summarize dialogue in the context of the Facilitative Mediation model.
  • apply advanced techniques in maintaining mediator neutrality
  • reflect upon the ethical issues and dilemmas associated with the delivery of mediation in a pluralist, multi-cultural community.
  • apply respectful professional standards in a mediation context.

Overview of Learning Activities

Learning activities will include interactive workshop activities focusing on group-based discussion and scenarios that concentrate on the procedural and communication skills required for the delivery of the Facilitative Mediation process. problem solving tasks. Course learning materials will be made available in a range of formats, which may include lectures, guest speakers and online media.

Overview of Learning Resources

RMIT will provide you with resources and tools for learning in this course through our online systems. In addition a textbook and a selection of reference material associated with mediation scenario roll plays will be made available.

Overview of Assessment

You will be assessed on how well you meet the course’s learning outcomes and on your development against the program capabilities. Assessment may include role plays, and critical evaluations of role plays and the performance of mediation. Feedback will be given on all assessment tasks.

  • If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
  • A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.
  • Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: