Course Title: The Practice of Mediation

Part A: Course Overview

Course Title: The Practice of Mediation

Credit Points: 12.00

Flexible Terms

Course Code




Learning Mode

Teaching Period(s)


City Campus


365H Global, Urban and Social Studies


PGRDFlex21 (FF)

Course Coordinator: Rajesh Sharma

Course Coordinator Phone: +61 3 9925 2855

Course Coordinator Email:

Pre-requisite Courses and Assumed Knowledge and Capabilities

Enforced Pre-Requisite Courses 

You should have satisfactorily completed prerequisite courses Alternative Dispute Resolution (HWSS2214) and Understanding Conflict Mediation HWSS2216 or their equivalents before you commence this course.  

Note: it is a condition of enrolment at RMIT that you accept responsibility for ensuring that you have completed the prerequisite/s and agree to concurrently enrol in co-requisite courses before enrolling in a course. 

For your information go to RMIT Course Requisites webpage. 

Course Description

This course is about the practical application of a range of mediation knowledge skills. You will learn and practice the techniques used in different roles to help resolve disputes including the communication and other skills needed to participate in mediations. The course will focus on maintaining mediator objectivity and neutrality, dealing with difficult parties, delivering mediation in a culturally diverse context, working with an interpreter, formulating a consensus agreement and debriefing the mediation process. 

Objectives/Learning Outcomes/Capability Development



Course Learning Outcomes 

Upon successful completion of this course, you will be able to: 

  1. Explain the constituent phases and transitions in the Facilitative Mediation process.
  2. Apply active listening skills in the context of the Facilitative Mediation process.
  3. Paraphrase, reframe and summarize dialogue in the context of the Facilitative Mediation model.
  4. Apply advanced techniques in maintaining mediator neutrality
  5. Reflect upon the ethical issues and dilemmas associated with the delivery of mediation in a pluralist, multi-cultural community.
  6. Apply respectful professional standards in a mediation context. 

Overview of Learning Activities

Learning activities will include interactive workshop activities focusing on group-based discussion and scenarios that concentrate on the procedural and communication skills required for the delivery of the Facilitative Mediation process. problem solving tasks. Course learning materials will be made available in a range of formats, which may include lectures, guest speakers and online media. 

Overview of Learning Resources

RMIT will provide you with resources and tools for learning in this course through our online systems. A  textbook may be prescribed.  

There are services available to support your learning through the University Library. The Library provides guides on academic referencing and subject specialist help as well as a range of study support services. For further information, please visit the Library page on the RMIT University website and the myRMIT student portal. 

Overview of Assessment

You will be assessed on how well you meet the course’s learning outcomes and on your development against the program learning outcomes. 

Assessment Tasks 

    Assessment Task 1: Mediator’s Opening, 25% CLO1, CLO4 & CLO6 

    Assessment Task 2: Mediation Session, 50%, CLOs 2 - 6  

    Assessment Task 3:  Agreement, 25% CLOs 3 -5 

Feedback will be given on all assessment tasks. 

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or Equitable Learning Services if you would like to find out more. 

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions.