Course Title: Understanding Conflict and Mediation

Part A: Course Overview

Course Title: Understanding Conflict and Mediation

Credit Points: 12.00


Course Code




Learning Mode

Teaching Period(s)


City Campus


365H Global, Urban and Social Studies


Sem 1 2017,
Sem 1 2018,
Sem 1 2019,
Sem 1 2020,
Sem 1 2021

Course Coordinator: Rajesh Sharma

Course Coordinator Phone: +61 3 9925 2855

Course Coordinator Email:

Course Coordinator Location: 37.4.16

Course Coordinator Availability: by appointment

Pre-requisite Courses and Assumed Knowledge and Capabilities


Course Description

This course considers the issue of conflict resolution and mediation in the courts and the community. You will learn about conflict resolution and mediation by engaging with theory and practical workshops. You will study different models of mediation practice including the problem-solving, storytelling, narrative and transformative models and critique western concepts of conflict resolution. The course will also address ethical dilemmas related to the practice of mediation.

Objectives/Learning Outcomes/Capability Development

Learning outcomes
Upon successful completion of this course, you will be able to:
a) Differentiate and appraise different theories of conflict resolution;
b) Critically analyse and apply legislation and case law relating to the practice of mediation in real life contexts;
c) Critique various models of mediation and the practice of conflict resolution in Australia, and consider options for reform;
d) Apply theoretical and practical skills in the practice of different models of mediation;
e) Illustrate issues relating to gender, class, race, ethnicity, indigeneity, and disability in conflict resolution and mediation practice and assess ethical dilemmas in practice;
f) Formulate dispute resolution options to solve legal problems

Program Learning Outcomes
In this course you will develop the following program learning outcomes:

  • Use strategic, critical, creative, and analytical thinking to develop creative solutions to a range of dynamic problems associated with crime management and the justice system
  • Critically analyse, synthesise and reflect on advanced theories, principles, philosophies in the justice sector, both locally and globally, to extend and challenge knowledge and practice
  • Use a range of communication, conflict management and teamwork skills to work productively with a diverse range of people in justice environments
  • Use appropriate ethical ideas and reflective practice skills in addressing situations and problems in justice settings demonstrating cultural, social and environmental sensitivity

Overview of Learning Activities

This course is generally delivered in a face-to-face mode with a blend of learning activities, which include lectures, seminars, problem solving, guest speakers, presentations, case studies, videos, online activities and student lead discussions.

Overview of Learning Resources

RMIT will provide you with resources and tools for learning in this course through our online systems. There may be a prescribed text for this course.

Overview of Assessment

  • You will be assessed on how well you meet the course’s learning outcomes and on your development against the program capabilities. Assessment may include examinations, tests and quizzes, presentations, team work, problem solving tasks, role playing, and essay writing.
  • Feedback will be given on all assessment tasks.
  • If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
  • A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.
  • Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: