Course Title: Organise schedules
Part B: Course Detail
Teaching Period: Term1 2009
Course Code: OFFC5197C
Course Title: Organise schedules
School: 650T TAFE Business
Campus: City Campus
Program: C3216 - Certificate III in Business Administration
Course Contact : Hazel Sims
Course Contact Phone: +61 3 9925 1315
Course Contact Email:hazel.sims@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 15
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This course describes the performance outcomes, skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBADM307B Organise schedules |
Element: |
Establish schedule requirements |
Performance Criteria: |
1.1 Identify organisational requirements and protocols for diaries and staff planning tools. |
Element: |
Manage schedules |
Performance Criteria: |
2.1 Identify recurring appointments and deadlines and schedule these in accordance with individual and organisational requirements. |
Learning Outcomes
The course describes performance outcomes, skills and knowledge required to perform the administrative support to teams and individuals in the management of diaries, schedules and other appointment mechanisms. Students will provide evidence of maintaining schedules which meet individual and organisational needs and prioritising and negotiating competing demands. Students will demonstrate their knowledge of a variety of scheduling activities.
Details of Learning Activities
Students will have access to the workplace (for part time students) or in the Virtual Enterprise (for full time students) to acquire the knowledge and skills to provide administrative support to teams and individuals in the management of diaries, schedules and other appointment mechanisms.
Teaching Schedule
| Weekly schedule PART TIME |
||
| Week 1 | Course Guide What do we know about the importance of scheduling in an office? Assessment |
Textbook |
| Week 2 | Establish schedule requirements |
Text |
| Week 3 | Establish schedule requirements |
Text |
| Week 4 | Establish schedule requirements | Text |
| Week 5 | Manage schedules | Text |
| Week 6 | Manage schedules |
Work Diary due (20%) |
| Week 7 | Manage schedules |
Portfolio Due due (50%) |
| Week 8 | Manage schedules | In class test (30%) |
| Week 9 Mid semester break | ||
| Week 9 | ||
| Week 10 | ||
| Week 11 | ||
| Week 12 | ||
| Week 13 | ||
| Week 14 | ||
| Week 15 | ||
| Week 16 | ||
| Weeks 17 and 18 | Feedback and review |
| FULL TIME WEEKLY SCHEDULE |
||
| Week 1 | Course Guide What do we know about the importance of scheduling in an office? Assessment |
Textbook Virtual Enterprise |
| Week 2 | Establish schedule requirements |
Text Virtual Enterprise |
| Week 3 | Establish schedule requirements |
Text Virtual Enterprise |
| Week 4 | Establish schedule requirements |
Text Virtual Enterprise |
| Week 5 | Manage schedules |
Text Virtual Enterprise |
| Week 6 | Manage schedules |
Text Virtual Enterprise |
| Week 7 | Manage schedules |
Portfolio due - (50%) Virtual Enterprise |
| Week 8 | Manage schedules |
Work diary due - (30%) Virtual Enterprise |
| Week 9 Mid Semester Break | |
|
| Week 9 | Virtual Enterprise | |
| Week 10 | Virtual Enterprise | |
| Week 11 | Virtual Enterprise | |
| Week 12 | Virtual Enterprise | |
| Week 13 | Virtual Enterprise | |
| Week 14 | Virtual Enterprise | |
| Week 15 | Virtual Enterprise | |
| Week 16 | Virtual Enterprise Virtual Enterprise Portfolio due (20%) |
|
| Weeks 17 and 18 | Feedback and review |
Learning Resources
Prescribed Texts
Aspire Publishing, Customised Text for RMIT, Business TAFE Certificate III in Business Administration |
References
Other Resources
Overview of Assessment
Students must demonstrate all elements of competency through a variety of methods showing their understanding of all elements of a particular competency to be deemed competent.
Assessment methods have been designed to measure achievements of each competency in a flexible manner. Assessments will incorporate a variety of methods: class exercises, homework, the access to a range of diaries, planners and calendars to record and schedule appointments will be used. Through the analysis of responses to case studies and scenarios, demonstration of techniques in a workplace or the Virtual Enterprise and direct questioning and written tests will ensure that the relevant competency standards are being met.
Learning activities include class-based discussion, exercises, small group work, online activities and situated learning in the Virtual Enterprise in order to develop competency including the underpinning skills and knowledge.
In addition to the assessments, formative and timely feedback is provided to the students throughout the duration of the course.
Assessment Tasks
PART TIME STUDENTS
Assessment 1 - Work Diary (20%)
Students will download the marking criteria from the Learning Hub "Work Diary" which is a business scenario where the student will create a work diary for employees of a company. The work diary will be completed individually.
Assessment 2 - In class test (30%)
Students will complete a closed book test based on the theory from the Aspire text book.
Assessment 3 - Portfolio (50%)
Students will complete a portfolio of evidence based on the marking criteria guide found on the Learning Hub.
FULL TIME STUDENTS
Assessment 1 - Work Diary (30%)
Students will download the marking criteria from the Learning Hub "Work Diary" which is a business scenario where the student will create a work diary for employees of a company. The work diary will be completed individually.
Assessment 2 - Virtual Enterprise Portfolio (20%)
Students will complete a portfolio checklist which comprises tasks contributing to the successful running of the business. The checklist sheet covers all elements of competency and should be downloaded from the Learning Hub. Tasks involve evidence of using Outlook, on behalf of staff of the organisation for various types of meetings and scheduling customer contacts and planning the promotion of the business.
Assessment 3 - Portfolio (50%)
Students will complete a portfolio of evidence based on the marking criteria guide found on the Learning Hub.
Assessment Matrix
| Element | Work Diary VE Portfolio |
In class test |
Portfolio |
| Establish schedule requirements | YES | YES | YES |
| Manage schedules | YES | YES | YES |
Other Information
Grading
A pass in an assessment piece will result in a grade for the student. Where a pass is achieved competency for that assessment is given. Where a pass is not achieved in any assessment piece an NYC (Not Yet Competent) grade will be given. Competency MUST be achieved for each element of competency within a competency standard for a pass grade (or higher grade) to be given. Where competency for all elements of competency is not achieved, an overall NN grade will result.
Submission of written work/assessment
All of your written work must conform with RMIT’s guidelines "Written Reports and Essays: Guidelines for Referencing and Presentation in RMIT Business" which can be found on the RMIT website.
All of your written assessment must be lodged by the due date in the format specified for the particular assessment task. Written assessment must have a footer containing: student number, student name, course code, title of assessment and teacher’s name.
All of your written assessment must be lodged by the due date in the format specified for the particular assessment task.Written assessment must have a footer containing: student number, student name, course code, title of assessment and teacher’s name.
Staple your assignment. Please do not place in plastic binders or plastic pockets.
Staple your assignment.Please do not place in plastic binders or plastic pockets.
Attach a signed Assignment Cover Sheet to each submission of written work or assessment. Cover Sheets are available near the lifts on Level 13.
Attach a signed Assignment Cover Sheet to each submission of written work or assessment.Cover Sheets are available near the lifts on Level 13.
You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.
You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.
Late Submission of Work or Assessment
Only in cases of exceptional and genuine hardship (not including inconvenience or poor study planning), will limited extensions be considered. Students must lodge a completed Application of Extension Form before the official submission date for the work or assessment. Completed applications are to be addressed to the course coordinator and submitted via Reception on Level 13, Building 108. Documentary evidence should be provided Note: Extensions are not automatically granted.
Employability Skills
This course/competency includes the employability skills listed below which are assessable under the Business Services Training Package.
In order to be able to effectively demonstrate the required employability skills during the course, students should participate and aim to attend punctually. Students are required to contribute to 80% plus of the required classes. Please note that employability skills are assessed across the entire program.
Employability skills are a core component of the competency and if a student is unable to effectively demonstrate these skills, a mark of NYC (Not Yet Competent) will be given for the course.
Employability skills identified for this course are:
Communication
Teamwork
Problem solving
Initiative and enterprise
Planning and organising
Self-management
Learning
Technology
From July 2008 students issued with Training Package qualifications have been informed by their Registered Training Organisation that Employability Skills Summaries for Training Package qualifications can be downloaded from http://employabilityskills.training.com.au. Registered Training Organisations are required to add the mandatory sentence providing the URL for the Employability Skills Summaries to Training Package and qualification testamurs from 1 January 2009. The Australian Qualification Framework Implementation Handbook has been amended to show this requirement.
Course Overview: Access Course Overview