Course Title: Provide support to meet personal care needs

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: OHTH5561C

Course Title: Provide support to meet personal care needs

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C3260 - Certificate III in Home and Community Care

Course Contact : Susan Russell

Course Contact Phone: +61 3 99254637

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable.

Course Description

This unit describes the knowledge and skills required by workers within their designated role and responsibilities to support or assist a client with their personal care needs within the time frame of an individualised care support plan.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCICS301A Provide support to meet personal care needs


Address personal support requirements.

Performance Criteria:

3.1 Prepare and use necessary processes, equipment, aids and appliances in an appropriate and safe manner
3.2 Provide support or assistance according to the personal care plan and organisation policies, protocols and procedures
3.3 Provide support or assistance in the context of identified risks
3.4 Assist client, as required, with:
 showering
 bed bathing
 shaving
 dressing, undressing and grooming
 toileting and the use of continence aids
 eating and drinking using appropriate feeding techniques
 oral hygiene
 mobility and transfer including in and out of vehicles and falls recovery techniques
3.5 Provide support or assistance with technical care activities according to the personal care plan and organisation policies, protocols and procedures
3.6 Clarify difficulties in providing support to meet client needs with client and a supervisor and address within organisation protocols
3.7 Maintain confidentiality, privacy and dignity of the client with organisation policy and protocols
3.8 Perform work to the standard required by the organisation


Apply understanding of client's personal support requirements.

Performance Criteria:

1.1 Review personal care support plan with client to confirm support requirements to address personal care needs
1.2 Confirm personal support requirements within scope of knowledge, skills and/or job role and seek appropriate support/inputs for those outside scope
1.3 Consider the potential impact that provision of personal care support may have on the client and confirm with supervisor
1.4 Consider specific cultural needs of the client relevant to personal support
1.5 Consider risks associated with the provision of support and confirm with supervisor
1.6 Identify equipment, processes and aids for providing assistance and promoting independence
1.7 Identify aspects of processes and aids outside skills and knowledge and/or job role and seek appropriate support


Complete reporting and documentation.

Performance Criteria:

5.1 Comply with the organisation's reporting requirements, including reporting observations to supervisor
5.2 Complete documentation according to organisation policy and protocols
5.3 Maintain documentation in a manner consistent with reporting requirements
5.4 File documentation according to organisation policy and protocols


Provide support within the context of maximum client participation.

Performance Criteria:

2.1 Confirm procedures with the client
2.2 Consider and confirm the client's level of participation in meeting their personal care needs
2.3 Confirm the client's preferences
2.4 Provide the client with information to assist them in meeting their own personal care needs


Recognise and report changes in client health and/or personal support requirements.

Performance Criteria:

4.1 Identify variations in personal care support requirements and report to supervisor
4.2 Work with person and supervisor to identify required changes to processes and aids
4.3 Identify variations and concerns about client's health
4.3 Report variations and concerns about client's health to the supervisor

Learning Outcomes

The learner will be able to demonstrate an understanding of their own work role and responsibilities, the knowledge to interpret a personal care support plan, including terminology, basic understanding/knowledge of human body systems, goals, objectives, and actions.The learner will have acquired the knowledge of basic body hygiene and grooming, and oral hygiene. The learner will be able to identify common equipment and aids utilised in provision of personal care support, will have the knowledge of occupational health and safety issues and procedures, ( including those related to manual handling and infection control).The learner will be able to demonstrate their skills confidently to liaise and report appropriately to supervisor and / or health professionals and make informed observations and report appropriately. The learner will also have the skills and knowledge to be able to apply their oral and written communication to fulfil work role in a safe manner, confidently possess oral communication skills that will enable them to ask questions, clarify understanding, recognise and interpret non- verbal cues, and provide information and express encouragement.

Details of Learning Activities

Learners will participate in class room discussions, problem solving within individual and team groups. They will be encouraged to express their concerns and ideas both negative and positive. They will participate in role play scenarios in a simulated environment within the frame work of expected outcomes and discuss the reality of the outcomes via their own/trainers experience with in the appropriate work environment. They will participate in questionnaires, case studies and practical placement. All within the contents of this unit.

Teaching Schedule

The teaching schedule is designed in a time table format, outlining the specific elements linked to specific units that will be taught on the said session and double up as a lesson plan. Scenarios, case studies, questionnaires, role plays, viewing DVDs and class discussions will be designed using the appropriate contents matching up with the performance criteria. As this unit is quite intense it is suggested that all learners attend each session, and is presented in a manner to cater for all individuals own learning strategy.

Learning Resources

Prescribed Texts


Other Resources

Learning resources are provided via booklets created to cover the essential information referring to the unit applied and are supplied to all learners attending the program. Updated handouts are also given to all students and frequent face to face discussion re dvd’s that may be viewed.

Overview of Assessment

The assessments for this unit may include : written assignments, questioning and projects, case studies, scenario analysis and observation in the workplace through practical placement, simulated role play.

Assessment Tasks

A leaner must be able to demonstrate an understanding of the essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit. Assessments methods have been designed to achieve the competencies of this unit in a flexible manner and over a range of assessment tasks. Learners will participate in 100 hours of practical placement to demonstrate their essential knowledge and skills to meet the competencies and expected outcomes of this unit. Students will need to complete a practical placement competency matrix, signed and witnessed by the appropriate authorities to ensure the ability to perform their expected tasks meet the criteria of competencies for this unit.

Assessment Matrix

Course Overview: Access Course Overview