Course Title: Work with diverse people
Part B: Course Detail
Teaching Period: VE 2020
Class Number: 2808
Class Section: BEN2
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: GEDU6077C
Course Title: Work with diverse people
Important Information:
This course is delivered and assessed in a cluster with;
- CHCCOM005 Communicate and work in health or community services
- CHCLEG001 Work legally and ethically
- HLTWHS002 Follow safe work practices for direct client care
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C3401 - Certificate III in Individual Support (Ageing)
Course Contact: Gwen Cawsey
Course Contact Phone: +61 3 9925 4581
Course Contact Email: Gwen.Cawsey@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
This unit applies to all workers.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCDIV001 Work with diverse people |
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Element: |
1. Reflect on own perspectives |
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Performance Criteria: |
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Element: |
2. Appreciate diversity and inclusiveness, and their benefits |
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Performance Criteria: |
2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all |
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Element: |
3. Communicate with people from diverse backgrounds and situations |
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Performance Criteria: |
3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs |
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Element: |
4. Promote understanding across diverse groups |
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Performance Criteria: |
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Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Workshops where information is shared through talks and discussions, and exercises are conducted to apply learning. Time is spent during workshops for students to work on assessment tasks. It is an expectation that students also work on tasks outside of workshop time.
Teaching Schedule
| Session 1 | Communicate effectively with people Collaborate with colleagues Address constraints to communication Identify and respond to legal requirements Recognise potential or actual breaches and report according to organisation procedures Reflect on own perspectives Role play |
| Session 2 | Report problems to supervisor Refer unresolved conflict situations to supervisor Follow safe work practices for direct client care Follow safe work practices for manual handling |
| Session 3 | Complete workplace correspondence and documentation Follow safe work practices for infection control Communicate with people from diverse backgrounds and situations Promote understanding across diverse groups Identify any client-related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures |
| Session 4 | Contribute to continuous improvement Appreciate diversity and inclusiveness, and their benefits Identify and meet ethical responsibilities Contribute to workplace improvements |
| Session 5 | Identify and take opportunities to contribute to the review and development of policies and protocols Identify the scope and nature of own legal rights and responsibilities Role play |
| Session 6 | Recognise own personal values and attitudes and consider ensuring non-judgemental practice |
| Session 7 | Identify the scope and nature of own ethical responsibilities Use communication skills to avoid, defuse and resolve conflict situations |
| Session 8 | Manual Handling Identify lines of communication between organisation and other services Role play |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessments will include a combination of tasks including knowledge questions and case study analysis.
Assessment Tasks
Task 1: Hazard report
Task 2: Role play
Task 3: Manual handling
Task 4: Knowledge questions
Task 5: Knowledge questions
Task 6: Knowledge questions
Task 7: Scenario quiz
Task 8: Cluster quiz
Assessment Matrix
Students will have access to a marking rubric for reference at the time assessment tasks are distributed.
Other Information
Please refer to the rmit student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview