Course Title: Provide individualised support

Part B: Course Detail

Teaching Period: VE 2020

Class Number: 1969

Class Section: BENE

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: HWSS6075C

Course Title: Provide individualised support

Important Information:

This course is delivered and assessed in a cluster with;

  • CHCAGE001 - Facilitate the empowerment of older people
  • CHCMHS001 - Work with people with mental health issues
  • CHCCCS023 - Support Independence and well being

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email: Gwen.Cawsey@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.

 

This unit applies to workers who provide support under direct or indirect supervision in any community services or health context.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS015 Provide individualised support

Element:

1. Determine support needs

Performance Criteria:

1.1 Interpret and clarify own role in implementing individualised plan and seek appropriate support for aspects outside scope of own knowledge, skills or job role

1.2 Confirm individualised plan details with the person and with family and carers when appropriate

1.3 Ensure the person is aware of their rights and complaints procedures

1.4 Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision-making

1.5 Prepare for support activities according to the person’s individualised plan, preferences and organisation policies, protocols and procedures

Element:

2. Provide support services

Performance Criteria:

2.1 Conduct exchanges with the person in a manner that develops and maintains trust

2.2 Provide support according to the individualised plan, the person’s preferences and strengths, and organisation policies, protocols and procedures

2.3 Assemble equipment as and when required according to established procedures and the individualised plan

2.4 Respect and include the family and/or carer as part of the support team

2.5 Provide support according to duty of care and dignity of risk requirements

2.6 Provide assistance to maintain a safe and healthy environment

2.7 Provide assistance to maintain a clean and comfortable environment

2.8 Respect individual differences to ensure maximum dignity and privacy when providing support

2.9 Seek assistance when it is not possible to provide appropriate support

Element:

3. Monitor support activities

Performance Criteria:

3.1 Monitor own work to ensure the required standard of support is maintained

3.2 Involve the person in discussions about how support services are meeting their needs and any requirement for change

3.3 Identify aspects of the individualised plan that might need review and discuss with supervisor

3.4 Participate in discussion with the person and supervisor in a manner that supports the person’s self determination

Element:

4. Complete reporting and documentation

Performance Criteria:

4.1 Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols

4.2 Comply with the organisation’s informal and formal reporting requirements, including reporting observations to supervisor

4.3 Identify and respond to situations of potential or actual risk within scope of own role and report to supervisor as required

4.4 Identify and report signs of additional or unmet needs of the person and refer in accordance with organisation and confidentiality requirements

4.5 Complete and maintain documentation according to organisation policy and protocols

4.6 Store information according to organisation policy and protocols

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 


Details of Learning Activities

Workshops where information is shared through talks and discussions, and exercises are conducted to apply learning. Time is spent during workshops for students to work on assessment tasks. It is an expectation that students also work on tasks outside of workshop time.


Teaching Schedule

Session 1   Communicate effectively with people  Collaborate with colleagues  Address constraints to communication  Identify and respond to legal requirements  Recognise potential or actual breaches and report according to organisation procedures   Reflect on own perspectives  Role play  
Session 2     Report problems to supervisor    Refer unresolved conflict situations to supervisor  Follow safe work practices for direct client care  Follow safe work practices for manual handling
Session 3     Complete workplace correspondence and documentation    Follow safe work practices for infection control  Communicate with people from diverse backgrounds and situations  Promote understanding across diverse groups  Identify any client-related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures
Session 4     Contribute to continuous improvement    Appreciate diversity and inclusiveness, and their benefits  Identify and meet ethical responsibilities  Contribute to workplace improvements
Session 5     Identify and take opportunities to contribute to the review and   development of policies and protocols  Identify the scope and nature of own legal rights and responsibilities  Role play
Session 6     Recognise own personal values and attitudes and consider   ensuring non-judgemental practice
Session 7     Identify the scope and nature of own ethical responsibilities  Use communication skills to avoid, defuse and resolve conflict situations
Session 8   Manual Handling    Identify lines of communication between organisation and other services  Role play


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.


Assessment Tasks

Task 1: Knowledge questions

Task 2: Practical assessment

Task 3: Practical assessment

Task 4: Practical assessment

Task 5: Practical assessment

Task 6: Practical assessment

Task 7: Practical assessment

Task 8: Practical assessment


Assessment Matrix

Students will have access to a marking rubric for reference at the time assessment tasks are distributed.

Other Information

Please refer to the rmit student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview