Course Title: Provide individualised support
Part B: Course Detail
Teaching Period: VE 2020
Class Number: 2824
Class Section: BEN2
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: HWSS6075C
Course Title: Provide individualised support
Important Information:
This course is delivered and assessed in a cluster with;
- CHCAGE001 - Facilitate the empowerment of older people
- CHCMHS001 - Work with people with mental health issues
- CHCCCS023 - Support Independence and well being
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C3401 - Certificate III in Individual Support (Ageing)
Course Contact: Gwen Cawsey
Course Contact Phone: +61 3 9925 4581
Course Contact Email: Gwen.Cawsey@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.
This unit applies to workers who provide support under direct or indirect supervision in any community services or health context.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS015 Provide individualised support |
Element: |
1. Determine support needs |
Performance Criteria: |
1.1 Interpret and clarify own role in implementing individualised plan and seek appropriate support for aspects outside scope of own knowledge, skills or job role 1.2 Confirm individualised plan details with the person and with family and carers when appropriate 1.3 Ensure the person is aware of their rights and complaints procedures 1.4 Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision-making 1.5 Prepare for support activities according to the person’s individualised plan, preferences and organisation policies, protocols and procedures |
Element: |
2. Provide support services |
Performance Criteria: |
2.1 Conduct exchanges with the person in a manner that develops and maintains trust 2.2 Provide support according to the individualised plan, the person’s preferences and strengths, and organisation policies, protocols and procedures 2.3 Assemble equipment as and when required according to established procedures and the individualised plan 2.4 Respect and include the family and/or carer as part of the support team 2.5 Provide support according to duty of care and dignity of risk requirements 2.6 Provide assistance to maintain a safe and healthy environment 2.7 Provide assistance to maintain a clean and comfortable environment 2.8 Respect individual differences to ensure maximum dignity and privacy when providing support 2.9 Seek assistance when it is not possible to provide appropriate support |
Element: |
3. Monitor support activities |
Performance Criteria: |
3.1 Monitor own work to ensure the required standard of support is maintained 3.2 Involve the person in discussions about how support services are meeting their needs and any requirement for change 3.3 Identify aspects of the individualised plan that might need review and discuss with supervisor 3.4 Participate in discussion with the person and supervisor in a manner that supports the person’s self determination |
Element: |
4. Complete reporting and documentation |
Performance Criteria: |
4.1 Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols 4.2 Comply with the organisation’s informal and formal reporting requirements, including reporting observations to supervisor 4.3 Identify and respond to situations of potential or actual risk within scope of own role and report to supervisor as required 4.4 Identify and report signs of additional or unmet needs of the person and refer in accordance with organisation and confidentiality requirements 4.5 Complete and maintain documentation according to organisation policy and protocols 4.6 Store information according to organisation policy and protocols |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks. Note: All learning activities are delivered via remote learning in Semester 2, 2020.
Teaching Schedule
| Session 1 | Communicate effectively with people Collaborate with colleagues Address constraints to communication Identify and respond to legal requirements Recognise potential or actual breaches and report according to organisation procedures Reflect on own perspectives Role play |
| Session 2 | Report problems to supervisor Refer unresolved conflict situations to supervisor Follow safe work practices for direct client care Follow safe work practices for manual handling |
| Session 3 | Complete workplace correspondence and documentation Follow safe work practices for infection control Communicate with people from diverse backgrounds and situations Promote understanding across diverse groups Identify any client-related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures |
| Session 4 | Contribute to continuous improvement Appreciate diversity and inclusiveness, and their benefits Identify and meet ethical responsibilities Contribute to workplace improvements |
| Session 5 | Identify and take opportunities to contribute to the review and development of policies and protocols Identify the scope and nature of own legal rights and responsibilities Role play |
| Session 6 | Recognise own personal values and attitudes and consider ensuring non-judgemental practice |
| Session 7 | Identify the scope and nature of own ethical responsibilities Use communication skills to avoid, defuse and resolve conflict situations |
| Session 8 | Manual Handling Identify lines of communication between organisation and other services Role play |
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
Assessments will include a combination of tasks including knowledge questions and case study analysis.
Assessment Tasks
Assessment task 1 This assessment task allows you to demonstrate your knowledge required to: Organise, provide and monitor support services within the limits established by an individualised plan
Respond to the goals and aspirations of older people and provide support services in a manner that focuses on improving health outcomes and quality of life, using a person-centred approach
Assessment task 2 This practical assessment will allow you to demonstrate your ability to organise, provide and monitor support services within the limits established by an individualised plan.
Assessment task 3 This practical assessment will allow you to demonstrate your ability to provide individualised services in ways that support independence, as well as, physical and emotional wellbeing.
Assessment task 4 This practical assessment will allow you to demonstrate your ability to assist 3 aged care residents to carry out a desired activity that meets their goals and aspirations, as identified in their individualised care plan.
Assessment task 5 This practical assessment will allow you to demonstrate your ability to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
Assessment task 6 This practical assessment will allow you to demonstrate your ability to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
Assessment task 7 This practical assessment will allow you to demonstrate your ability to assess capacity to support people with co-existing mental health and alcohol and other drugs issues and to work collaboratively to provide support and facilitate links to other services.
Assessment task 8 This practical assessment will allow you to demonstrate that you have provided 120 hours of direct support work in line with the principles of independence and wellbeing in their aged care facility. You will have to provide documentary evidence of the completed hours.
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.
The assessment matrix is located in Canvas, at the end of each assessment task.
Other Information
Please refer to the rmit student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview