Course Title: Facilitate the empowerment of older people

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: HWSS6078C

Course Title: Facilitate the empowerment of older people

Important Information:

This course is delivered and assessed in a cluster with;

• CHCCS023 - Support independence and wellbeing •CHCMHS001 - Work with people with mental health issues •CHCCCS015 - Provide individualised support

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to respond to the goals and aspirations of older people and provide support services in a manner that focuses on improving health outcomes and quality of life, using a person-centred approach.


This unit applies to support workers in residential or community contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAGE001 Facilitate the empowerment of older people


1. Develop relationships with older people

Performance Criteria:

1.1 Conduct interpersonal exchanges in a manner that promotes empowerment and develops and maintains trust and goodwill

1.2 Recognise and respect older people’s social, cultural and spiritual differences

1.3 Maintain confidentiality and privacy of the person within organisation policy and protocols

1.4 Work with the person to identify physical and social enablers and disablers impacting on health outcomes and quality of life

1.5 Encourage the person to adopt a shared responsibility for own support as a means of achieving better health outcomes and quality of life


2. Provide services to older people

Performance Criteria:

2.1 Identify and discuss services which empower the older person

2.2 Support the older person to express their own identity and preferences without imposing own values and attitudes

2.3 Adjust services to meet the specific needs of the older person and provide services according to the older person’s preferences

2.4 Provide services according to organisation policies, procedures and duty of care requirements


3. Support the rights of older people

Performance Criteria:

3.1 Assist the older person to understand their rights and the complaints mechanisms of the organisation

3.2 Deliver services ensuring the rights of the older person are upheld

3.3 Identify breaches of human rights and respond appropriately

3.4 Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and report to an appropriate person

3.5 Assist the person to access other support services and the complaints mechanisms as required


4. Promote health and re-ablement of older people

Performance Criteria:

4.1 Encourage the older person to engage as actively as possible in all living activities and provide them with information and support to do so

4.2 Assist the older person to recognise the impact that changes associated with ageing may have on their activities of living

4.3 Identify strategies and opportunities that maximise engagement and promote healthy lifestyle practices

4.4 Identify and utilise aids and modifications that promote individual strengths and capacities to assist with independent living in the older person’s environment

4.5 Discuss situations of risk or potential risk associated with ageing

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Details of Learning Activities

Workshops where information is shared through talks and discussions, and exercises are conducted to apply learning. Time is spent during workshops for students to work on assessment tasks. It is an expectation that students also work on tasks outside of workshop time.

Teaching Schedule

Session 1 

· Communicate effectively with people

· Collaborate with colleagues

· Address constraints to communication

· Identify and respond to legal requirements

· Recognise potential or actual breaches and report according to

organisation procedures

·  Reflect on own perspectives

· Role play


Session 2 


· Report problems to supervisor


· Refer unresolved conflict situations to supervisor

· Follow safe work practices for direct client care

· Follow safe work practices for manual handling

Session 3 


· Complete workplace correspondence and documentation


· Follow safe work practices for infection control

· Communicate with people from diverse backgrounds and


· Promote understanding across diverse groups

· Identify any client-related risk factors or behaviours of concern,

report them to designated persons, and record them according

to workplace procedures

Session 4 


· Contribute to continuous improvement


· Appreciate diversity and inclusiveness, and their benefits

· Identify and meet ethical responsibilities

· Contribute to workplace improvements

Session 5 


· Identify and take opportunities to contribute to the review and


development of policies and protocols

· Identify the scope and nature of own legal rights and


· Role play

Session 6 


· Recognise own personal values and attitudes and consider


ensuring non-judgemental practice

Session 7 


· Identify the scope and nature of own ethical responsibilities

· Use communication skills to avoid, defuse and resolve conflict


Session 8 

· Manual Handling


· Identify lines of communication between organisation and

other services

· Role play

Learning Resources

Prescribed Texts


Other Resources

Please refer to the rmit student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks


Task 1: Knowledge questions

Task 2: Practical assessment

Task 3: Practical assessment

Task 4: Practical assessment

Task 5: Practical assessment

Task 6: Practical assessment

Task 7: Practical assessment

Task 8: Practical assessment

Assessment Matrix

Students will have access to a marking rubric for reference at the time assessment tasks are distributed.

Course Overview: Access Course Overview