Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: VE 2019

Class Number: 4548

Class Section: CISA

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6077C

Course Title: Work with diverse people

Important Information:

This course is co-delivered and co-assessed in a cluster with courses CHCCOM005 Communicate and work in health or community services, CHCLEG001 Work legally and ethically, and HLTWHS002 Follow safe work practices for direct client care. This cluster is called, Introduction to the sector.

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3402 - Certificate III in Individual Support (Ageing and Disability)

Course Contact: Steve Bruechert

Course Contact Phone: +61 3 9925 4063

Course Contact Email: steve.bruechert@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this course you will acquire the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This course applies to all workers working across the Aged Care, Home and community care and Disability sectors.

This course is delivered and assessed in a cluster with:

CHCCOM005 - Communicate and work in health or community services

CHCLEG001 - Work legally and ethically

HLTWHS002 - Follow safe work practices for direct client care


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the following elements.

  1. Reflect on own perspectives
  2. Appreciate diversity and inclusiveness, and their benefits
  3. Communicate with people from diverse backgrounds and situations
  4. Promote understanding across diverse groups

 

You must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

  • undertaken a structured process to reflect on own perspectives on diversity
  • recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations:
  • selected and used appropriate verbal and non verbal communication
  • recognised situations where misunderstandings may arise from diversity and formed appropriate responses
  • you must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role.
  • Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions


Teaching Schedule

This cluster is comprised of online, class and work placement components. The following diagram shows the interrelation of these aspects

 

 
 


 

 

 

Face-to-face classes

The purpose of the face-to-face training, is to introduce the students to the critical skills required to participate in the workplace and perform tasks within the cluster. During these weeks, key concepts and themes from the cluster will be introduced and the student will have a chance to practice core tasks.

The Delivery schedule for this cluster is set out

https://www.futuresocial.org/wp-content/uploads/2019/06/July-Monday-intake-FSSI-semester-2-2019-c3402-CIII-IS-revised.pdf

Resources to support classroom delivery include:

  • PowerPoints
  • handouts

Welcome weeks

One of the strong themes that came from our alumni co-design was that there was too long between starting the course and getting practical experience. The first two weeks of this cluster has been set aside to deliver various engaging and interactive days to allow students the opportunity to familarise themselves with the program, student expectations, industry overview alongside interactions with experts by experience. The days are flexible and adaptable subject to availability and therefore the following should be used as a starting point to plan these days out to suit your individual institution. The specific days are explained on the time

Students are responsible for completing the online modules prior to the next class, as directed by their teacher, and for completing assessments at the schedule times.

Workplace

Work placement set-up

The work placement agreement and set-up between the RMIT, student and placement host organisation/s should be completed in-line with RMITs individual requirements within the first two weeks of the course. It has been put in the delivery schedule as a part of the industry day, however, as with the rest of the first two weeks of the program, this is flexible with its timing. For example, you should be completing at a minimum any insurance requirements, responsibilities discussion, police and working with children checks and other RMIT needs should be completed at this time, well before students are meant to be going out on placement.

Work placement in practice

When undertaking their work placement, students need to practice their skills. This includes talking to individuals requiring care and support, completing tasks on the individual’s care/support plan and following procedures.

 

Students will work with a supervisor in the workplace to practice their skills. You must be present and provide assistance during some of this time and as required for assessment.

Ensure that you provide the supervisor information to them prior and be available throughout the day for assistance and support. It is best if you demonstrate how to complete tasks first and observe the student the first time they attempt a task. Do not allow a student to practice the tasks with their supervisor if you are not confident they can follow the instructions of the person and work safely. Students are not expected to be able to perform the tasks without direction initially but should be able to work safely and not endanger themselves or others.

Structure

Cluster 1

Title

Ethical service delivery

Specialisation

Aged care and disability

Days without facilitator

n/a

Days facilitator required

6 days in work 

 

Work placement logbook

Each student will be required to complete and submit a work placement logbook of their work placement hours ( a minimum of 30 hours per cluster). This log book is to be verified by the supervisor and submitted for review at the end of each cluster.

With this program structure, and the unit requirements for CHCCCS023 Support independence and wellbeing (delivered and assessed in Cluster 4), this cannot be considered an assessment task in clusters 1, 2 and 3. It should be explained to students as a work placement requirement in clusters 1, 2 and 3. However, students should complete 30 hours per cluster to avoid falling behind in their hours, and then have all 120 hours confirmed in Cluster 4.


Learning Resources

Prescribed Texts


References


Other Resources

The following resources are provided to support learners:

 

    • online resources, including a Greendale Community (a virtual workplace)
    • classroom resources
    • work placement resources
    • assessments.


Overview of Assessment

This course is delivered and assessed with course CHCCOM005 Communicate and work in health or community services, CHCLEG001 Work legally and ethically, and HLTWHS002 Follow safe work practices for direct client care.

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Questions and answers/online quizzes

Task 2: Research questions

Task 3: Observation in either a simulated or workplace environment/role plays and scenarios.

 

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca         


Assessment Tasks

Each short course comprises of two assessments, which are broken down as follows:

  •  
    • a scenario-based quiz which is mapped to relevant units of competence
    • a regular quiz which is not mapped to the units of competence and is more focused on the industry need/s.


Assessment Matrix

The following table summarises the assessment tasks that students are required to complete to be deemed competent in the units included in this cluster.

 

#

Assessment title

Type

Suggested delivery method

1

WHS Hazard

Practical and

Work

 

inspection and

written

placement

 

report

 

 

2

Emergency

Practical and

Class

 

incident and report

written

 

3

Manual handling

Practical

Work

 

 

 

placement

4

Knowledge quiz

Quiz

Online

5

Knowledge quiz:

Quiz

Virtual

 

Greendale

 

workplace

 

community

 

 

6a

Scenario quiz:

Quiz

Online

 

Ethics of care

 

 

6b

Knowledge quiz:

Quiz

Online

 

Ethics of care

 

 

7a

Scenario quiz:

Quiz

Online

 

Working with

 

 

 

diverse people

 

 

7b

Knowledge quiz:

Quiz

Online

 

Working with

 

 

 

diverse people

 

 

Other Information

Personalised learning

Every student is unique and has a distinct style of learning, background, experiences and knowledge that will shape the way they learn. The teachers role is to provide guidance and support as the student moves through the cluster at their pace The student is at the centre of the learning and responsible for ensuring they complete the assessment tasks on time. You are to monitor and provide guidance and assistance to help the student stay on track.

 

 

    • Online

Greendale Community (virtual workplace)

An online virtual workplace titled Greendale Community has been established.

Greendale Commmunity is an organisation that provides residential aged care and disability support services. This will be used to assess and teach common content that applies across multiple units within the clusters. It supports case study material that can be used consistently throughout the program.

Greendale community includes:

        • a team with job roles (overviews)
        • number of relevant policies and procedures
        • various workplace documentation (i.e. industry relevant forms)
        • funding frameworks and practice standards
        • information on legislative requirements, including:
          • privacy, confidentiality and disclosure
          • discrimination
          • duty of care
          • mandatory reporting
          • translation
          • informed consent
          • child protection
          • human rights
          • industrial relations
          • workplace health and safety
          • dignity of risk
          • constraint
          • imprisonment
          • abuse.
          • To support the program, five specialised short courses have been developed. These short courses were industry led, and were developed through a co-design process with industry, service users and recent graduates. Assessments for these short courses are partly mapped to the training package qualifications and designed to build the NDIS workforce.

 

Short course name

Delivery cluster

Ethics of care

Cluster 1

Working with diverse people

Cluster 1

 

Course Overview: Access Course Overview