Course Title: Work with diverse people
Part B: Course Detail
Teaching Period: Term1 2020
Course Code: GEDU6077C
Course Title: Work with diverse people
Important Information:
This course is co-delivered and co-assessed in a cluster with courses CHCCOM005 Communicate and work in health or community services, CHCLEG001 Work legally and ethically, and HLTWHS002 Follow safe work practices for direct client care. This cluster is called, Introduction to the sector.
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C3402 - Certificate III in Individual Support (Ageing and Disability)
Course Contact: Steve Bruechert
Course Contact Phone: +61 3 9925 4063
Course Contact Email: steve.bruechert@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will acquire the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
This course applies to all workers working across the Aged Care, Home and community care and Disability sectors.
This course is delivered and assessed in a cluster with:
CHCCOM005 - Communicate and work in health or community services
CHCLEG001 - Work legally and ethically
HLTWHS002 - Follow safe work practices for direct client care
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCDIV001 Work with diverse people |
Element: |
1. Reflect on own perspectives |
Performance Criteria: |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements define the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element |
|
|
1. Reflect on own perspectives |
1.1 Identify and reflect on own social and cultural perspectives and biases
1.2 Work with awareness of own limitations in self and social awareness
1.3 Use reflection to support own ability to work inclusively and with understanding of others
1.4 Identify and act on ways to improve own self and social awareness
|
|
|
2. Appreciate diversity and inclusiveness, and their benefits |
2.1 Value and respect diversity and inclusiveness across all areas of work
2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness
2.3 Use work practices that make environments safe for all
|
|
|
3. Communicate with people from diverse backgrounds and situations |
3.1 Show respect for diversity in communication with all people
3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
3.4 Seek assistance from interpreters or other persons according to communication needs
|
|
|
4. Promote understanding across diverse groups |
4.1 Identify issues that may cause communication misunderstandings or other difficulties
4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations
4.4 Address any difficulties with appropriate people and seek assistance when required
|
|
Element: |
2. Appreciate diversity and inclusiveness, and their benefits |
Performance Criteria: |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements define the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element |
|
|
1. Reflect on own perspectives |
1.1 Identify and reflect on own social and cultural perspectives and biases
1.2 Work with awareness of own limitations in self and social awareness
1.3 Use reflection to support own ability to work inclusively and with understanding of others
1.4 Identify and act on ways to improve own self and social awareness
|
|
|
2. Appreciate diversity and inclusiveness, and their benefits |
2.1 Value and respect diversity and inclusiveness across all areas of work
2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness
2.3 Use work practices that make environments safe for all
|
|
|
3. Communicate with people from diverse backgrounds and situations |
3.1 Show respect for diversity in communication with all people
3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
3.4 Seek assistance from interpreters or other persons according to communication needs
|
|
|
4. Promote understanding across diverse groups |
4.1 Identify issues that may cause communication misunderstandings or other difficulties
4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations
4.4 Address any difficulties with appropriate people and seek assistance when required
|
|
Element: |
3. Communicate with people from diverse backgrounds and situations |
Performance Criteria: |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements define the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element |
|
|
1. Reflect on own perspectives |
1.1 Identify and reflect on own social and cultural perspectives and biases
1.2 Work with awareness of own limitations in self and social awareness
1.3 Use reflection to support own ability to work inclusively and with understanding of others
1.4 Identify and act on ways to improve own self and social awareness
|
|
|
2. Appreciate diversity and inclusiveness, and their benefits |
2.1 Value and respect diversity and inclusiveness across all areas of work
2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness
2.3 Use work practices that make environments safe for all
|
|
|
3. Communicate with people from diverse backgrounds and situations |
3.1 Show respect for diversity in communication with all people
3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
3.4 Seek assistance from interpreters or other persons according to communication needs
|
|
|
4. Promote understanding across diverse groups |
4.1 Identify issues that may cause communication misunderstandings or other difficulties
4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations
4.4 Address any difficulties with appropriate people and seek assistance when required
|
|
Element: |
4. Promote understanding across diverse groups |
Performance Criteria: |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements define the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element |
|
|
1. Reflect on own perspectives |
1.1 Identify and reflect on own social and cultural perspectives and biases
1.2 Work with awareness of own limitations in self and social awareness
1.3 Use reflection to support own ability to work inclusively and with understanding of others
1.4 Identify and act on ways to improve own self and social awareness
|
|
|
2. Appreciate diversity and inclusiveness, and their benefits |
2.1 Value and respect diversity and inclusiveness across all areas of work
2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness
2.3 Use work practices that make environments safe for all
|
|
|
3. Communicate with people from diverse backgrounds and situations |
3.1 Show respect for diversity in communication with all people
3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
3.4 Seek assistance from interpreters or other persons according to communication needs
|
|
|
4. Promote understanding across diverse groups |
4.1 Identify issues that may cause communication misunderstandings or other difficulties
4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations
4.4 Address any difficulties with appropriate people and seek assistance when required
|
|
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
The program schedule includes:
• Online self-paced learning resources
• Face-to-face classroom-based learning including virtual and augmented reality
• Workplace based learning and assessment
Teaching Schedule
While all course content in this sechdule wil be covered, the weelky order may change depending on class needs and availability of speakers and resources
week 1
Welcome
week 2
Excursion day, Course familiarity day, Industry day
week 3
Understanding the job role• Understanding role of allied health, etc.• Introduction to NDIS framework
week 4
Introduction to Greendale community and the online legislative component, Using communication to show respect and understand others
week 5
Safety – what is it and why is it important• Using lifting equipment Managing personal stress and fatigue• Self-care
week 6
Dealing with conflict• Ethical dilemmas • Legal breaches• Problem solving techniques• Understanding where workplaces can improve
week 7
• Explanation of what behaviours of concern are and what happens in the workplace.
week 8
Supported work placement
week 9
Workplace practical assessments• Assessment: Manual handling
week 10
Class Debriefing and catch up• Student reassessments
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
This course is delivered and assessed with course CHCCOM005 Communicate and work in health or community services, CHCLEG001 Work legally and ethically, and HLTWHS002 Follow safe work practices for direct client care.
There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.
The assessment tasks are as follows:
Task 1: Questions and answers/online quizzes
Task 2: Research questions
Task 3: Observation in either a simulated or workplace environment/role plays and scenarios.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Tasks
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills to a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
You should refer to the assessment brief which is available through Canvas for a full assessment criterion.
Results that apply to courses that are delivered and assessed in accordance with competency-based assessments are:
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did not submit for assessment
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through program administration
Course Overview: Access Course Overview
