Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2022

Course Code: GEDU6077C

Course Title: Work with diverse people

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  


Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  


This course is co-delivered and co-assessed in a cluster with courses CHCCOM005 Communicate and work in health or community services, CHCLEG001 Work legally and ethically, and HLTWHS002 Follow safe work practices for direct client care. This cluster is called, Introduction to the sector.

School: 535T Social Care and Health

Campus: City Campus

Program: C3402 - Certificate III in Individual Support (Ageing, Disability)

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email: clare.mcglone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this course you will acquire the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This course applies to all workers working across the Aged Care, Home and community care and Disability sectors.

This course is delivered and assessed in a cluster with:

CHCCOM005 - Communicate and work in health or community services

CHCLEG001 - Work legally and ethically

HLTWHS002 - Follow safe work practices for direct client care


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases


1.2 Work with awareness of own limitations in self and social awareness


1.3 Use reflection to support own ability to work inclusively and with understanding of others


1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work


2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness


2.3 Use work practices that make environments safe for all


Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people


3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence


3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible


3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties


4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity


4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations


4.4 Address any difficulties with appropriate people and seek assistance when required


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities


The program schedule includes:

  • Online self-paced learning resources
  • Face-to-face classroom-based learning 
  • Workplace based learning and assessment
  • guest lectures / presentation


Teaching Schedule

Week

Day 1

 

Day 2


1

CLASS


CLASS



Orientation 


Course Familiarity Day-Students get thought how to use Canvas e.g Introduce online component

Ethics of Care

Understanding your job role 

 Understanding role of allied health etc.

Introduction to NDIS framework. 


2

CLASS


CLASS


 

Personal values – what are they? How do they shape what we do?  


Understanding needs – personal, service users and employers 


Models used to support ethics of care (introduce person centred, rights-based etc.) Introduction to rights



Introduction to the Greendale online workplace environment and the online legislative component – complete this in class with discussion points


Policies, procedures & organizational structures part


Person centered approaches 


Rights based approach &
Empowerment 



3

CLASS


CLASS




Guest speakers WIL Team - Placements requirements checklist 

WIL Logbook 

WIL Agreement ready 

Dignity of risk and duty of care 

 Roles and responsibilities 

 Forms and documentation


Using communication to show respect and understand others 

Building rapport 

 Documentation – written and electronic 

 Communications protocols 
Using digital media


4

CLASS


CLASS



Importance of safety  

Importance of hand washing in infection control 

Manual handling

Hazards 
and common injuries 

Performing  and applying safe manual 
handling techniques 

Describe musculoskeletal injuries and 
how they can be prevented 


Managing personal stress and fatigue Self-care


Feedback and personal improvement







5

CLASS


CLASS



Students conduct a safety audit and then participate in debriefings Hazard and risk management

Emergencies


Dealing with conflict

Ethical dilemmas (linked to ethical care frameworks)

Legal breaches

Problem solving techniques

How to provide feedback 


6

NO CLASS


CLASS



PUBLIC HOLIDAY


Quiz AT4 & AT5

AT4 - Knowledge quiz

AT5 - Greendale Community Quiz


7

CLASS


CLASS



WHS 

Explanation of what behaviours of concern are and what happens in the workplace

Triggers Debriefing


Content review 
Preparation for 

Assessment Task 2 

 AT6A & AT6B

AT 6.A-Ethic of Care Quiz

 AT 6.B-Ethics of care quiz


8

CLASS


CLASS



Assessment Day

 AT2- Group One

AT2 - Emergency incident role-play and report (On Campus- Simulation)



Quiz AT7A & AT7B

AT 7.A - Working with Diverse People Quiz

AT 7.B-Ethic of Care Quiz


9

CLASS


CLASS



Assessment Day


AT2- Group Two

AT2 - Emergency incident role-play and report (On Campus- Simulation)



Quiz AT8

AT 8 Cluster Quiz


10

CLASS


CLASS



De briefing



 Assessment catch up 

 



Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops


Overview of Assessment

This course is delivered and assessed with course CHCCOM005 Communicate and work in health or community services, CHCLEG001 Work legally and ethically, and HLTWHS002 Follow safe work practices for direct client care.

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: WHS inspection and hazard identification- Research questions/online quiz

Task 2: Emergency incident role play and report

Task 3: Manual handling

Task 4: Knowledge quiz

Task 5: Greendale Community: Knowledge Quiz

Task 6: Ethics of care: Scenario quiz

Task 7: Working with Diverse People: Scenario quiz

Task 8: Cluster Quiz


Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills to a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
You should refer to the assessment brief which is available through Canvas for a full assessment criterion. Results that apply to courses that are delivered and assessed in accordance with competency-based assessments are:
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did not submit for assessment 

 

 

AT1 - WHS inspection and hazard identification

This task allows students to demonstrate their ability to participate in a workplace inspection, identify hazards, assess risk and make recommendations. Students are able to demonstrate their ability to complete workplace documentation accurately and in line with policies and procedures.

This task requires you to participate in safety inspection, identify a hazard, assess risk and make recommendations for improvement. You will do this by:

  • conducting a WHS workplace inspection
  • completing the hazard reporting and risk assessment analysis
  • answering ten (10) written questions.

AT2 - Emergency incident role-play and report

This task allows the student to demonstrate how to respond to an emergency. This task also allows students to demonstrate their ability to:

  • apply infection control procedures
  • use personal protective equipment
  • accurately record and report incidents

In this task, you are required to demonstrate how you apply emergency response procedures (Greendale Community) and your ability to complete an incident report. You are required to demonstrate the steps outlined below. If for any reason you do not think you will be able to demonstrate a step, speak to your assessor to make alternative arrangements before you start the assessment task.

Your assessor will ask you some questions after the task to confirm your understanding of relevant policies, procedures and requirements.

 

AT3 - Manual handling

During this assessment you will apply manual handling skills and knowledge to safely move an ambulant service user (only able to walk short distances) from one location to another using a wheelchair. This is a practical demonstration task which takes place in a workplace, under supervision. This task allows you to demonstrate how to safely move a service user using a wheelchair.

In this task, you are required to demonstrate your ability to safely move a service user in a wheelchair, applying appropriate manual handling techniques. This is a practical demonstration task which takes place in a workplace, under supervision. You must demonstrate the steps outlined below. If for any reason you do not think you will be able to demonstrate a step, speak to your assessor to make alternative arrangements before you start the assessment task.

Your assessor will ask you some questions during the task to confirm your understanding of relevant policies, procedures and requirements.

AT4 - Knowledge quiz

This knowledge quiz assessment task is one of eight  assessment tasks you need to complete satisfactorily to be deemed competent for this course.
This assessment task allows you to demonstrate your knowledge of legal and ethical requirements, workplace health and safety, diversity and communication principles.

You read each of the scenarios or background information sections and then answer the questions below. Select your answers directly in the quiz.

AT6 Ethics of care: Scenario quiz

This knowledge quiz assessment task is one of two assessment tasks you need to complete satisfactorily.

This assessment task allows you to demonstrate your knowledge of ethics of care. Each question group contains a mixture of question types; for example, these can include multiple choice, true/false and matching questions.

You read any scenario/background information sections and then answer the questions provided

 

AT7 - Working with diverse people: Scenario quiz

This knowledge quiz assessment task is one of two assessment tasks you need to complete satisfactorily, in order to receive the micro-credential.

This assessment task will also count towards your assessment for the units of competency. This assessment task allows you to demonstrate your knowledge of ethics of care. Each question group contains a mixture of question types; for example, these can include multiple choice, true/false and matching questions.

Read any scenario/background information sections and then answer the questions provided. After you've read these instructions, select 

Select your answers directly in the quiz. 

 

AT8- Cluster Quiz 

This assessment task allows you to demonstrate application of communicating and working legally, ethically and safely with diverse groups.   

You are required to answer fourteen (14) questions in relation to the frameworks, legislation, policies and procedure relevant to individual support

All sections must be answered satisfactorily to demonstrate competency.

AT5- Greendale Quiz 

This knowledge quiz allows the student to demonstrate application of knowledge of legislation, codes of conduct, industry information and relevant policies and procedures in the aged care and disability sectors.

Read each of the series of quiz style questions, including multiple choice, scenarios or background information sections and true/ false then answer the questions below.

You do not have to complete all of the questions at once. You can exit the quiz and return to it at another time to complete more questions. You can also review and change your responses when needed, prior to selecting the submit button.

Note: Once you select Submit quiz button you will not be able to make any changes.

All questions must be answered correctly for you to be assessed as satisfactory for this assessment task.

 

 

The following practical tasks are the other assessments required for this cluster. They may include a mixture of workplace documentation tasks, practical demonstrations and simulations of workplace tasks.

Emergency incident role play and report

Manual handling

WHS inspection and hazard identification

 

 

 




Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through program administration

Course Overview: Access Course Overview