Course Title: Work with diverse people
Part B: Course Detail
Teaching Period: VE 2023
Class Number: All
Class Section: All
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: EMPL7092C
Course Title: Work with diverse people
School: 535T Social Care and Health
Campus: City Campus
Program: C3407 - Certificate III in Dental Assisting
Course Contact: Sandra Torbica
Course Contact Phone: +61 3 9925 0311
Course Contact Email: sandra.torbica@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
In this course you will learn the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCDIV001 Work with diverse people |
Element: |
1. Reflect on own perspectives |
Performance Criteria: |
1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness |
Element: |
2. Appreciate diversity and inclusiveness, and their benefits |
Performance Criteria: |
2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all |
Element: |
3. Communicate with people from diverse backgrounds and situations |
Performance Criteria: |
3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs |
Element: |
4. Promote understanding across diverse groups |
Performance Criteria: |
4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
In this unit you complete the following learning activities:
- Online sessions via Collaborate
- Simulated workplace activities
- Online quizzes
- Self-directed learning on Canvas
- Workshops
- Independent knowledge-based work
- On the job training
Workplace delivery and/or assessment
In this course your knowledge and skills will be applied and assessed in a workplace context.
As part of this course, you are required to undertake 6 hours of supervised learning/assessment in your chosen industry area, gaining invaluable experience and industry contacts.
This course has an on the job training competent and you will complete the Assessment: AT3 Workplace Practical Logbook.
Note: While all course content in this schedule will be covered, the weekly order may change depending on class needs and availability of teachers, speakers and resources.
Teaching Schedule
Session: |
Topic: |
Assessment / Learning Activities: |
|
Session 1 Phase 3, Day 3 Theory / Online |
Introduction · Canvas · Assessment overview · Overview of diversity in Australis · Benefits of diversity · Characteristics of diversity · Diversity types · Marginalised groups
|
AT1: Knowledge assessment AT2: Simulated assessment AT3: Workplace logbook/assessment |
|
Session 2 Phase 3, Day 5 Onsite at RMIT
|
AT2 Simulated assessment |
AT2: Simulated assessment Completed today onsite |
|
Session 3 Between phase 3 & 4 Self-directed Online |
Aboriginal and Torres Strait Islanders · Introduction · Aboriginal diversity: o Language o Maps o Regional terms o Locations · Identification · Torres Strait Islander people’s diversity o Language o Maps o Regional terms o Locations · History · Health status · Social Determinants
|
Continue to research and prepare for the following assessments AT1: Knowledge assessment AT3: Workplace log book/assessment
|
|
Session 4 Between phase 3 & 4 Self-directed Online
|
Communication skills · Introduction · Types of communication · Listening · Types of questions · Verbal communication · Nonverbal communication
|
Continue to research and prepare for the following assessments AT1: Knowledge assessment AT3: Workplace log book/assessment
|
|
Session 5 Between phase 3 & 4 Self-directed Online |
Legal and ethical considerations · Access and equity · Legislative frameworks · Ethics · Discrimination · Workplace discrimination · Creating safe environments · Human rights · Breaches and reporting
|
Continue to research and prepare for the following assessments AT1: Knowledge assessment AT3: Workplace logbook/assessment
|
|
Session 6 Between phase 3 & 4 Self-directed Online |
Communications and cultural barriers · Introduction · Inappropriate communication methods · Communication and cultural barriers · Conflict · Managing conflict
|
Continue to research and prepare for the following assessments AT1: Knowledge assessment AT3: Workplace logbook/assessment
|
|
Session 7 Phase 4, Day 1 Self-directed Online |
Self-reflection and cultural awareness · Cultural awareness, cultural safety, and cultural competence · Valuing and respecting others · Valuing diversity · Self-reflection
|
Continue to research and prepare for the following assessments AT1: Knowledge assessment AT3: Workplace logbook/assessment
|
Submission of assessments: |
Due: |
|
AT1 Knowledge assessment |
2 Weeks post phase 4 |
|
AT2 Simulated assessment |
Session 2 Day 3, Day 5 Completed onsite at RMIT |
|
AT3 Workplace logbook/assessment |
2 Weeks post phase 4 |
EMPL7092C_CHCDIV001 Session Plan 2023 DA18 Onwards.pdf
CHCDIV001 WORK WITH DIVERSE PEOPLE
CLASS AND ASSESSMENT SHEDULE 2023 - DA18 ONWARDS
Session: |
Topic: |
Assessment / Learning Activities: |
|
Session 1 Face to Face Phase 3, Day 5 (1 Hr)
|
Introduction . Canvas · Assessment overview |
|
|
Session 2 Between Phase 3 & 4 Theory / Online |
· Overview of diversity in Australis · Benefits of diversity · Characteristics of diversity · Diversity types · Marginalised groups
|
AT1: Knowledge assessment AT2: Workplace logbook/assessment |
|
Session 3 Between phase 3 & 4 Self-directed Online |
Aboriginal and Torres Strait Islanders · Introduction · Aboriginal diversity: o Language o Maps o Regional terms o Locations · Identification · Torres Strait Islander people’s diversity o Language o Maps o Regional terms o Locations · History · Health status · Social Determinants
|
Continue to research and prepare for the following assessments AT1: Knowledge assessment AT2: Workplace log book/assessment
|
|
Session 4 Between phase 3 & 4 Self-directed Online
|
Communication skills · Introduction · Types of communication · Listening · Types of questions · Verbal communication · Nonverbal communication
|
Continue to research and prepare for the following assessments AT1: Knowledge assessment AT2: Workplace log book/assessment
|
|
Session 5 Between phase 3 & 4 Self-directed Online |
Legal and ethical considerations · Access and equity · Legislative frameworks · Ethics · Discrimination · Workplace discrimination · Creating safe environments · Human rights · Breaches and reporting
|
Continue to research and prepare for the following assessments AT1: Knowledge assessment AT2: Workplace logbook/assessment
|
|
Session 6 Between phase 3 & 4 Self-directed Online |
Communications and cultural barriers · Introduction · Inappropriate communication methods · Communication and cultural barriers · Conflict · Managing conflict
|
Continue to research and prepare for the following assessments AT1: Knowledge assessment AT2: Workplace logbook/assessment
|
|
Session 7 Phase 4 Self-directed Online |
Self-reflection and cultural awareness · Cultural awareness, cultural safety, and cultural competence · Valuing and respecting others · Valuing diversity · Self-reflection
|
Continue to research and prepare for the following assessments AT1: Knowledge assessment AT2: Workplace logbook/assessment
|
Submission of assessments: |
Due: |
|
AT1 Knowledge assessment |
2 Weeks post phase 4 |
|
AT2 Workplace logbook/assessment |
2 Weeks post phase 4 |
Learning Resources
Prescribed Texts
Modern Dental Assisting (Robinson. D & Bird. D 13th Ed |
ISBN 978-0-323-62485-5 |
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The Learning Lab
https://www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral presentations, and through the application of learned skills and insights to your written tasks. Full assessment briefs will be provided and can be found on CANVAS.
Assessment Tasks
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace.
To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
You should refer to the assessment brief which is available through Canvas for full assessment criteria and due date.
AT1 Knowledge Assessment
- is a knowledge-based assessment and involves demonstration of working with diverse people
- feedback will be provided on Canvas
AT2 Simulated Practical Assessment
- is a simulated practical assessment is conducted at RMIT Level 3 and involves demonstration of effective and cultural appropriate communication with patients of diverse backgrounds
- feedback will be provided at the end of the practical assessment
AT3 Workplace Logbook Assessment
- is practical assessment is conducted at your workplace and involves demonstration of effective and cultural appropriate communication with patients of diverse backgrounds
- feedback will be provided on Canvas
Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
Assessment Matrix
Assessment is ongoing throughout the course and will include three practical assessments, one knowledge assessment, two logbooks and one project portfolio presented to a panel of industry experts.
Full assessment briefs will be provided and can be found on Canvas.
Other Information
Attendance:
Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises
It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.
Information about your studies:
You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc.
https://www.rmit.edu.au/students
Assessment:
Information on assessment including Special consideration, Adjustments to assessment, (eg. applying for an extension of time):
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment
Academic Integrity and Plagiarism:
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity
Credit Transfer and Recognition of Prior Learning:
Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).
Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.
Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.
https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit
Course Overview: Access Course Overview