Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2024

Course Code: GEDU6077C

Course Title: Work with diverse people

Important Information:

This course is delivered and assessed in a cluster with;

• CHLEG001 Work Legally and Ethically   • CHCCOM005 Communicate and work in health or community services

School: 535T Social Care and Health

Campus: City Campus

Program: C3416 - Certificate III in Individual Support (Ageing and Disability)

Course Contact: Manu Atwal

Course Contact Phone: +61399257932

Course Contact Email: manpreet.atwal@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCDIV001 Work with diverse people
Element:	1. Reflect on own perspectives
Performance Criteria:	1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness
Element:	2. Appreciate diversity and inclusiveness, and their benefits
Performance Criteria:	2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all
Element:	3. Communicate with people from diverse backgrounds and situations
Performance Criteria:	3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs
Element:	4. Promote understanding across diverse groups
Performance Criteria:	4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

On successful completion of this course you will have the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

Details of Learning Activities

- class exercises to review discussions/lectures

- peer learning 

- group discussion 

- practical placement 

- Intensive workshops 

- practical demonstrations on campus

- Online learning activities & group discussions 

In this course your knowledge and skills will be applied and assessed in a workplace context. As part of this course you are required to undertake [number] hours of supervised learning/assessment in your chosen industry area, gaining invaluable experience and industry contacts.

- There is one workplace Assessments in this cluster

Work placement will be a three week block requiring the student to complete 120 hours

Non academic requirements include the completion of WIL agreements, schedules and relevant insurance documentation before commencement of the WIL activity 

Immunizations, visas, police checks, and NDIS checks as per industry requirements will also need to be completed. 

 

Teaching Schedule

Week	Topic	Assessment Due
Week 2	Diversity in Australia  Your perspectives  The benefits of diversity  Communicating effectively  Listening effectively  Collaborating with others
Week 3	Promoting diversity  Legal Requirements  Ethical requirements  Continuous improvement   Assessment In Class	AT3
Week 4	Assessment Outside the class	AT1
Week 5	Assessment Outside the class	AT2
Week 16	Workplace Assessment	AT4

Learning Resources

Prescribed Texts

References

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

Overview of Assessment

This unit of competency is delivered and assessed with the following units of competency:

• CHCCOM005 Communicate and work in health or community services  

• CCLEG001 Work legally and ethically

There will be three forms of assessment including knowledge quizzes, simulated assessments and practical assessments undertaken in the work place.

Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

Assessment Tasks

Assessment task 1 - Part A Knowledge Quiz

Assessment task 1 - Part B Knowledge Quiz

Assessment task 2 - Part A - Knowledge Quiz

Assessment task 2 - Part B - Knowledge Quiz

Assessment task 3 - Practical task simulation

Assessment task 4 - Workplace Assessment  - Practical Observation

Assessment Matrix

Matrix This refers to the assessment mapping against each unit of competency addressed by this course. Explain what the assessment matrix is and where a student can find it if they need it. Eg. The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required.

Other Information

Individual programs may have specific information they need to provide (eg when a Working with Children Check is required) but all programs need to include the following useful information– use the text below as a guide but please make sure information and links are kept up to date.

Attendance: Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully. If you miss an assessment or assessable practical class you need to provide a medical certificate (or other evidence) to the course coordinator/teacher.

If you miss a practical class that is a prac report write-up you need to arrange an alternative report with your teacher. Information about your studies: You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc. https://www.rmit.edu.au/students Extensions of time for submission of assessable work: If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension on Canvas through the assessment extension tool of up to seven (7) calendar.

Where an extension of greater than seven days is needed, you must apply for special consideration. Special consideration: If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator. Academic Integrity and Plagiarism: RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity Credit Transfer and Recognition of Prior Learning:

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences. Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course. https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit

Course Overview: Access Course Overview