Course Title: Communicate in the workplace

Part A: Course Overview

Program: C4170

Course Title: Communicate in the workplace

Portfolio: BUS

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business

Face-to-Face or Internet or Workplace

Term1 2007,
Term1 2008,
Term2 2008

Course Contact: Seymour Jacobson

Course Contact Phone: +61 3 9925 1563

Course Contact Email:

Course Description

Communicate in the workplace covers the fundamental communication skills needed to work in any sector of the finance industry. It includes the skills needed for interacting with customers,  internal and external and for receiving, recording and giving information.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

FNSICGEN301A Communicate in the workplace


1 Use a range of techniques to gain workplace information

2 Communicate information to others using a range of techniques

3 Interact with others to achieve workplace outcomes

4 Record workplace information as required.

Learning Outcomes

Refer to performance elements and performance criteria.

Overview of Assessment

Assessment methods measure achievement of each competency in a flexible manner over a range of assessment tasks. These tasks will be done both during class and for homework. They may incorporate a group demonstration, document folio of simple documents and a group report on a company or organisation.

You will receive ongoing feedback on your progress in the course. Feedback on assessment will be given in a timely manner. You will be informed about how to improve your performance in the competency/course and what you need to do to be deemed competent or to gain a pass in the assessment.