Course Title: Administer a practice
Part B: Course Detail
Teaching Period: Term2 2011
Course Code: OFFC5189C
Course Title: Administer a practice
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4209 - Certificate IV in Dental Assisting
Course Contact: Ms. Eleanor Schroeder
Course Contact Phone: +61 3 9314 1412
Course Contact Email: eleanor.schroeder@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Suzanne Dellas Fatone
Telephone: 9341 1406
email: sue.fatone@rmit.edu.au
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisities and co-requisities
Course Description
This unit of competency describes the skills and knowledge required to provide administration for a clinical health practice according to the size and scale of the business
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTCOM405B Administer a practice |
Element: |
1. Establish and maintain administrative systems 2. Conduct financial administration 3. Follow practice management strategies 4. Administer personnel management strategies
|
Performance Criteria: |
1.1 Identify and perform routine tasks
|
Learning Outcomes
1.1 Identify and perform routine tasks
1.2 Follow policies and procedures are followed
1.3 Use resources appropriately
1.4 Establish administrative systems
2.1 Administer financial procedures of the business
2.2 Maintain systems for financial documentation
2.3 Record information for financial reports is recorded
3.1 Follow operational strategies
3.2 Follow marketing strategies
3.3 Attend meetings are attended
3.4 Monitor stock levels and supplies
3.5 Comply with statutory and regulatory requirements
4.1 Follow human resource strategies
4.2 Administer payroll and employee records
4.3 Follow diversity guidelines
Details of Learning Activities
Students attend a tutorial at RMIT, access myRMIT Studies (BlackBoard) and complete the HLTCOM405A Learner Guide.
Thursday 20 October 2011 Morning
Facilitator led classroom based lecture program (includng PowerPoint, class discussion and small group activities).
Topic 1: Establish & maintain administrative systems
Routine tasks
Policies/Procedures
Resources
Establish admin systems
Thursday 20 October 2011 Afternoon
Facilitator led classroom based lecture program (includng PowerPoint, class discussion and small group activities).
Topic 2: Conduct Financial Administration
Administer financial procedures
Maintain systems
Record information
Topic 3: Follow practice management strategies
Operational strategies
Marketing strategies
Attend meetings
Monitor stock
Comply with stat / regulatory reqs
Thursday 3 November 2011 Morning
Facilitator led classroom based lecture program (includng PowerPoint, class discussion and small group activities).
Topic 3: Follow practice management strategies
(Continues)
Operational strategies
Marketing strategies
Attend meetings
Monitor stock
Comply with stat / regulatory reqs.
Topic 4: Administer personnel management strategies
Human resource strategies
Payroll/Employee records
Diversity guidelines
Thursday 28 November 2011 Morning
Oral presentations, students share knowledge and skills of how to successfully manage a dental practice.
Teaching Schedule
This course is conducted in Semester 2
Thursday 20 October 2011 Morning
Facilitator led classroom based lecture program (includng PowerPoint, class discussion and small group activities).
Topic 1: Establish & maintain administrative systems
Routine tasks
Policies/Procedures
Resources
Establish admin systems
Thursday 20 October 2011 Afternoon
Facilitator led classroom based lecture program (includng PowerPoint, class discussion and small group activities).
Topic 2: Conduct Financial Administration
Administer financial procedures
Maintain systems
Record information
Topic 3: Follow practice management strategies
Operational strategies
Marketing strategies
Attend meetings
Monitor stock
Comply with stat / regulatory reqs
Thursday 3 November 2011 Morning
Facilitator led classroom based lecture program (includng PowerPoint, class discussion and small group activities).
Topic 3: Follow practice management strategies
(Continues)
Operational strategies
Marketing strategies
Attend meetings
Monitor stock
Comply with stat / regulatory reqs.
Topic 4: Administer personnel management strategies
Human resource strategies
Payroll/Employee records
Diversity guidelines
Thursday 28 November 2011 Morning
Oral presentations, students share knowledge and skills of how to successfully manage a dental practice.
Learning Resources
Prescribed Texts
There are no prescribed texts |
References
Australian Dental Association Vic Branch (2005) Human Resources Manual ADA Vic Branch Melbourne |
Other Resources
myRMIT Studies (BlackBoard)
RMIT Library http://www.rmit.edu.au/library
ADA Journal
ADA Policies http://www.ada.org.au/About/policies.aspx
Australian Dental Board http://www.dentalboard.gov.au/
Overview of Assessment
This assessment comprises of a written assessment, oral presentation and third party evidence (Workplace Training Record Book).
Assessment Tasks
Assessment Tasks
The assessment comprises of a written assessment, oral presentation and third party evidence (Workplace Training Record Book).
Assessment Tasks
A variety of assessments are incorporated in this unit of competency including:
• Observation in the work place and third party evidence
• Oral presentation • Evidence of essential knowledge and understanding by submission of the Learner Guide and Supporting statement from supervisor
• Authenticated evidence of relevant work experience and/or formal/informal learning by the completion of HLTCOM405B part of Workplace Training Record Book.
Please Note:
Students may apply for, Special Consideration (as per information provided in the Student Handbook) via the RMIT Hub http://www.rmit.edu.au/students/specialconsideration where they
believe factors beyond their control have affected their academic performance. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or
assessment submission date. Special consideration is not granted automatically on application.
Application for extension of time for submission of work (where the assessment tasks will be submitted within seven days)
A student may be required to seek further administration experience outside their place of employment in order to achieve the required Learning Outcomes/Performance Criteria for
Unit HLTCOM405B Administer a Practice.
1. Complete and submit HLTCOM405B Learner Guide
2. Oral presentation on the administration of a dental practice, recommendations and/or changes made.
3. Authenticated evidence of relevant work experience and/or formal/informal learning by the completion of HLTCOM405B part of Workplace Training Record Book.
Refer to the Student Handbook for RMIT policies and protocol for submission of task.
Third party evidence completed by the student and workplace supervisor indicating the administration experience that has occurred and workplace supervisor to record relevant comments
about their observation of the student is included in the written assessment
A NYC (Not Yet Competent) result for the written assessment and oral presentation is managed as follows-
The marked coversheet will provide the student on what questions to resubmit. The student will have two weeks to submit the resubmission from the date of receiving the resubmission.
The student will submit the original marked assessment (including original marked coversheet) and the resubmission answers that have been researched. The student with a resubmission
is strongly advised to contact the principal teacher to clarify any aspects of the resubmission or arrange for a private tutorial.
Please note: Failure to undertake the above mentioned to achieve a PX result for both assessments will result in a student being deemed NYC and requiring result in re-enrolment incurring fees.
Assessment Matrix
Please Note:
Students may apply for, Special Consideration (as per information provided in the Student Handbook) via the RMIT Hub http://www.rmit.edu.au/students/specialconsideration where
they believe factors beyond their control have affected their academic performance. Special consideration must been lodged prior to or within 48 hours of the scheduled assessment time
or assessment submission date. Special consideration is not granted automatically on application.
Application for extension of time for submission of work (where the assessment tasks will be submitted within seven days)
A student may be required to seek further administration outside their place of employment in order to achieve the required Learning Outcomes/Performance Criteria for Unit HLTCOM405B
Administer a practice.
Other Information
To complete Unit HLTCOM405B Administer a practice a student MUST undertake routine and consistent experience in the area of the administration of the dental practice. Students are strongly encouraged to use a variety of texts and websites to support their underpinning skills and knowledge for a successful outcome in this unit of competency, including myRMIT Studies (BlackBoard)
Please note: the Principle Teacher and or the Program Coordinator (see contact details listed above) are available via appointment to support and assist students in achieving the learning
outcomes for Unit HLTCOM405B Administer a practice..
Attendance and participation to all classes as scheduled in the student’s RMIT Timetable or attendance to class work as rescheduled by the Program Coordinator
Course Overview: Access Course Overview