Course Title: Write complex documents

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: OFFC5208C

Course Title: Write complex documents

School: 650T TAFE Business

Campus: City Campus

Program: C4223 - Certificate IV in Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course covers the skills and knowledge required to plan documents, draft text and prepare final text and produce documents of some complexity.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWRT401A Write complex documents


1. Plan documents

Performance Criteria:

1.1 Determine the purposes of documents

1.2 Choose appropriate formats for documents

1.3 Establish means of communication

1.4 Determine requirements of documents

1.5 Determine categories and logical sequences of data, information and knowledge to achieve document objectives

1.6 Develop overview of structure and content of documents


2. Draft text

Performance Criteria:

2.1 Review and organise available data, information and knowledge according to proposed structure and content

2.2 Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives

2.3 Include graphics as appropriate

2.4 Identify gaps in required data and information, and collect additional material from relevant enterprise personnel

2.5 Draft text according to document requirements and genre

2.6 Use language appropriate to the audience


3. Prepare final text

Performance Criteria:

3.1 Review draft text to ensure document objectives are achieved and requirements are met

3.2 Check grammar, spelling and style for accuracy and punctuation

3.3 Ensure draft text is approved by relevant enterprise personnel

3.4 Process text amendments as required


4. Produce document

Performance Criteria:

4.1 Choose basic design elements for documents appropriate to audience and purpose

4.2 Use word processing software to apply basic design elements to text

4.3 Check documents to ensure all requirements are met

Learning Outcomes

Details of Learning Activities

Learning activities for full-time students will include "hands-on" participation in a simulated business environment (a Virtual Enterprise - VE). Flexible-delivery students will use a real workplace on which to base research and analysis of the business or records systems for a small office.

Online activities using self-paced resources on myRMIT Studies will be used by full-time and flexible-delivery (part-time) students in order to develop the necessary underpinning skills and knowledge for this unit. These activities may include, direct questioning combined with review of portfolios of evidence and oral or written questioning to assess knowledge of word processing software functions.

Students will be provided with theory classes in a classroom/lab and also in the Virtual Enterprise, a simulated business learning environment. Learning activities are problem based and text book sourced. The VE/Workplace assessment requires the learner to consolidate their knowledge and skills, to produce a detailed Business Proposal as a report using the VE/Workplace Style Guide.

Teaching Schedule

Mid-semester break 21 - 27 April 2011 

Elements from the three units addressed each week  

BSBWRT401A Write complex documents

FULL TIME STUDENTS: Face-to-face theory class/VE

FLEXIBLE DELIVERY STUDENTS: All classes online via myRMIT Studies

BSBSUS301A Implement and monitor environmentally sustainable work practices BSBADM405B Organise meetingsBSBWRT401A Write complex documents

Overview of Courses
Mode of Delivery

Business Writing
Components of writing style

1, 2

FLEXIBLE DELIVERY STUDENTS: Face-to-face class, Induction
8 February 2011

FULL TIME: Online class

Document 1

Business Writing
Writing in plain English & technology capabilities

1, 2


1.1 - 1.5
Document 2

Writing a Business Letter
Function & types
Full block layout

1, 2, 3


1.1 - 1.5Submit:
Document 3
4 Writing for different business scenarios1 - 4

1.3, 1.4


Document 4 & 5


Writing Long Reports

1, 21.5, 1.62.1 - 2.4Submit:
Document 6

Writing Long Reports

3, 41.6, 1.71.1 - 1.5

2.1 - 2.4

3.1 - 3.4
Document 7 & 8

Writing Technical Documents

1, 42.1, 2.23.1 - 3.4Submit:
Document 9
8 Writing Technical Documents
Types, proposals & tenders
Editing common writing errors
3, 42.3, 2.41.1 - 1.5
2.1 - 2.4
3.1 - 3.4
Document 10
9 Illustrating Data - Graphic Communication
Major types
43.1, 3.2AllSubmit:
Document 11
10 Constructing Graphics
Design & selection
43.3, 3.4All

Document 12

11 Editing Workshop3, 43.5, 3.6AllPortfolio Editing
12 Overall Course Review1 - 44.1AllSubmit collated Portfolio of Documents

Virtual Enterprise
Business Proposal

Theory class online
1 - 4
Employability Skills Online Review

Attend Diploma of Business Administration Conference meeting

Virtual Enterprise
Business Proposal

Theory class online
1 - 4



No theory class attendance.

Employability Skills Online Review

Virtual Enterprise
Business Proposal

Theory class online
1 - 4

4.4 Observation Employability Skills Online Review
 16  Virtual Enterprise
Business Proposal
Theory class online
1 - 4
4.5 Feedback & Review

Learning Resources

Prescribed Texts

Dwyer, J. The Business Commuinication Handbook, Pearson Education Australia, 2009 (Chapters 14, 15, 18, 19 and 20)



Other Resources

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Refer to the relevant marking criteria forms on myRMIT Studies

Please note: You must achieve competence in all elements before a pass grade can be achieved for this course. Due to the complex nature of this unit, you may be required to demonstrate competency more than once.

Assessments submitted late will attract a DNS/NYC grade. Refer to Student Diary for Special Consideration/Extension of Time procedure.

Portfolio of Documents

Full Time and Flexible Delivery (part-time) students will complete a portfolio of documents each week for assessment . Each document is to be submitted in the week allocated to allow for progressive feedback from your teacher. Full Time students will submit the portfolio documents in the weeks due to the class theory teacher. Part Time students will submit the portfolio documents in the weeks due via the electronic journal through myRMIT Studies as instructed. NB: In week 12 all students will collate all completed portfolio items and submit to the Assignment Box on Level 13.

Virtual World Application:
Full Time
students will participate in the Virtual Enterprise as their simulated work environment. The students manage the business known as Reflective Records VE. This business practice gives students first-hand experience in applying theory to practice while undertaking assessments grouped around the following courses:

Sustainability project:
BSBWRT401A/OFFC5208C Write complex documents
BSBSUS301A/EASC5040C Implement and monitor environmentally sustainable work practices
BSBADM405B/OFFC5201C Organise meetings

Real World Application:
Part Time
students will participate in their workplace, and they will practice their skills and knowledge in aspects of organisational life under the management of a supervisor with the teacher as guide. This gives the student first-hand experience in applying theory to practice in BSBWRT401A/OFFC5208C Write complex documents
and BSBSUS301A/EASC5040C Implement and monitor environmentally sustainable work practices.

N.B: Students, who have been granted special consideration or are required to resubmit, will be able to submit/sit their assessment by arrangement with the class teacher during the scheduled class time in weeks 17 or 18.

Assessment Matrix

BSBWRT401A Write complex documentsPortfolio of DocumentsVE/Workplace Assignment
Critical aspects 
Plan documents to determine the purpose, appropriate format and means of communication. The requirements of the document and organisation are determined in a logical sequence.XX
Draft text to review and organise available data, information and knowledge according to proposed structure and content. Graphics are included as appropriate and text is drafted according to document requirements and genre in a language suitable to the audience.XX
Prepare final text to ensure document objectives are achieved and requirements met.XX
Produce documents using basic design elements appropriate to the audience and purpose, using word processing software and checking documents to ensure requirements are met.XX


Portfolio of Documents: CA (Competency Achieved) or NYC (Not Yet Competent)

VE/Workplace Assignment:

Competency Achieved with High DistinctionCompetency Achieved with DistinctionCompetency Achieved with CreditCompetency Achieved with PassDid Not Submit/Not Yet Competent

Course Overview: Access Course Overview