Course Title: Write complex documents

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: OFFC5208C

Course Title: Write complex documents

School: 650T TAFE Business

Campus: City Campus

Program: C4223 - Certificate IV in Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff


Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course covers the skills and knowledge required to plan documents, draft text and prepare final text and produce documents of some complexity.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWRT401A Write complex documents


3. Prepare final text

Performance Criteria:

3.1. Review draft text to ensure document objectives are achieved and requirements are met
3.2. Check grammar, spelling and style for accuracy and punctuation
3.3. Ensure draft text is approved by relevant enterprise personnel
3.4. Process text amendments as required


1. Plan documents

Performance Criteria:

1.1. Determine the purposes of documents
1.2. Choose appropriate formats for documents
1.3. Establish means of communication
1.4. Determine requirements of documents
1.5. Determine categories and logical sequences of data, information and knowledge to achieve document objectives
1.6. Develop overview of structure and content of documents


2. Draft text

Performance Criteria:

2.1. Review and organise available data, information and knowledge according to proposed structure and content
2.2. Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives
2.3. Include graphics as appropriate
2.4. Identify gaps in required data and information, and collect additional material from relevant enterprise personnel
2.5. Draft text according to document requirements and genre
2.6. Use language appropriate to the audience


4. Produce document

Performance Criteria:

4.1. Choose basic design elements for documents appropriate to audience and purpose
4.2. Use word processing software to apply basic design elements to text
4.3. Check documents to ensure all requirements are met

Learning Outcomes

Details of Learning Activities

Learning activities will include class-based exercises, demonstration and observation in order to develop competency, including the underpinning skills and knowledge required for this unit. Students will have access to the Virtual Enterprise (simulated business office environment) to put into practice the advanced word processing skills in context with available resources.

Teaching Schedule

1 8 July

Course induction
Course devlivery and assessment details for fulltime/flexible delivery
Course support documents
Online learning eniroment including Blackboard
Plagiarism/use Turnitin
Submissions requirements/Feedback
Where to get support
Student responsibilities
Recognition of Prior Learning/Credit Transfer

Assessment Task 1: Portfolio. All practice exercises/tasks to be completed to CA grade to be deemed competent. Task 1 includes draft report.

Flexible delivery students to submit weekly work to online dropbox/discussion board participation required.

 2 15 July  Business Writing - Chapter 15
The three-step writing process
The seven components of writing style
Portfolio items due: Practice Exercise 1. a,b,c,d (pg 427). Practice Exercise 4 (p.428).
 3 22 July Business Writing - Chapter 15
Organisation’s signature
Evaluate and revise
The advantages of writing in plain English
Practice Exercise 1. a,b,c,d (pg 433)
 4 29 July Writing Business Letters - Chapter 16
Applying the three-step writing process to business letters
Formatting a business letter
Writing different types of letters
Practice Exercise 4 (pg 451)
 5 5 August Writing Business Letters - Chapter 16
Applying the three-step writing process to business letters
Writing different types of letters
Practice Exercise 3 (pg 458)
 6 12 August

Writing workshop.  Includes in class case study.

Using the Reflective Records/Workplace style guide.

Case Study 2, Questions 1 & 2 (pg 478)
19 August Writing emails, memos and short reports - Chapter 17
Continue to use the three-step process of writing
Practice Exercise 2 a & b (pg 490)
8 26 August

Writing emails, memos and short reports - Chapter 17
Short report writing
Short report formats
Four types of reports
(Refer to RMIT Study & Learning Centre and Drop-in Centre)

Case Study 2, Questions 1,2,3 (pg 510)

    Mid semester break 2 - 6 September  
9 9 September Writing long reports - Chapter 18
Planning, writing, formatting and completing a long report.
Use this chapter to help you develop the best approach to your Sustainability Report submission.
Review Questions 1, 16,17,18 (pg 544-45)
10 16 September

Writing technical documents - Chapter 19
Purpose and writing style
Work on draft report as directed in class 

Submit draft Reflective Record Virtual Enterprise: Sustainability Report
11 23 September Writing technical documents - Chapter 19
Review and edit
 Learning Activities - Question 3 (pg 566)
12 30 September Communicating visually through graphics - Chapter 20
Effective visual communication
Types of graphics and how to present them in visual communication
13 7 October Work on Sustainable Work Practices Report  
 14 14 October Skills Review Elements
1. Plan document
2. Draft text
3. Prepare final text
4. Produce document
 Upload to the Blackboard Dropbox your finished "perfect copy" revised version portfolio and marking guide.
 15 21 October Practical Placement  
 16 28 October Practical Placement  


Learning Resources

Prescribed Texts

Dwyer,J. The Business Communication Handbook, 9th Edition, Pearson. Contact publisher for eBook details also comes with a companion website.



Dobson, A. Touch Typing in 10 hours, Oxford UK, 2009


Duffy, J. Illustrated Series, Microsoft Word 2010 Brief, Cengage Learning, 2011


Zimmermann, Zimmermann, Pinard & Shaffer, New Perspectives on Microsoft Word 2012: Comprehensive, 1st Edition, Cengage learning, 2011


Other Resources

myRMIT Studies
RMIT Study & Learning Centre
Reflective Records Virtual Enterprise Style Manual

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

1. Portfolio includes tasks for weeks 2-14. All portfolio items shall be attempted and a CA grade for each to be recorded in order to achieve a CA grade for this course. You will complete a portfolio of documents as evidence of your progressive learning and by submitting them to your class teacher each week, so you can gain progressive feedback on your work. Note the research required for the Sustainability Report due in Week 10 is cumulative and weekly work is required to progress this draft report. The draft report is reviewed and marked by the teacher and then resubmitted by the student with revisions in week 14.

All tasks must be submitted in the week indicated to your class teacher for assessment. You will also submit your final collated portfolio documents in Week 14 to the dropbox. All tasks to be presented in fully blocked open punctuation format, Arial Narrow 11 pt font with the name of each task and the week due in the header of all documents. Your name and student number should be placed in the footer.

All documents should be proofread for any spelling, grammatical and formatting errors prior to any submission. IMPORTANT: You must back-up your work regularly and use your student Google drive. The student is responsible for their own documents at all times. Shared student files will not be accepted.

Submission Requirements

NOTE: Assessment tasks need to be submitted via Blackboard and viewed on screen during class time when requested by the teacher.
You should ensure that you:

  • Submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration.
  • Information on the process and application forms is available at:
  • (unresolved)
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on myRMIT Studies.
  • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and page numbers. For example, Jill Bloggs, 324567, Task 2 OFFC5208C Write complex documents, Page 1 of 10.

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ’competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying. You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you pass that unit of competency.

Marking Guide (Grading)

Grading for this unit will use the following criteria:


Students must be able to write complex documents by evaluating tasks to improve efficiency and suggesting improvements to the structure and design. They must also be able to demonstrate a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in an individual approach to planning, drafting, preparing and producing/word processing business documents.

Students should be able to demonstrate a thorough understanding of all applicable business writing conventions, ergonomic skills when using computers/word processing to produce documents for all the assessment tasks, whilst following safe work practices throughout.

Students are required to demonstrate their problem solving skills in order to analyse document requirements and using online help, manuals and user documentation to produce the business documents. Students should demonstrate an ability to determine appropriate strategies to make decisions about classification and storage of business documents.

Students are expected to organise their own work schedules. Students also must ensure that they evaluate their own performance and identify areas for improvement and that this is demonstrated throughout the semester. They should manage time and ensure ergonomic requirements are met when producing all business documents.

Students should be able to communciate with colleagues and customers to gather information about their needs and provide services, listening to and following complex oral instructions, proofreading and editing, writing clear and detailed instuctions. They should agree on the purpose and structure of documents with colleagues and clients, collecting feedback from colleagues and the assessor. Contributions to relevant class discussions and scheduled Collaborate sessions will be observed where applicable. In addition your tasks should demonstrate a very good understanding of strategies for a collaborative approach to writing business documents in the workplace.

Final Grades
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved - Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Assessment Matrix

  • OFFC5208C Write complex documents
  • communication skills to clarify requirements of documents
  • literacy skills to edit and proofread documents; to create documents with a complex, organised structure of linked paragraphs which use simple and complex syntactic structure
  • numeracy skills to collate and present data, graphs and annotated references
Portfolio of documents covering all elements
Required knowledge
  • enterprise style guide/house style (refer to the Reflective Records Virtual Enterprise Style Manual)
  • formatting styles and their impact on formatting, readability and appearance of documents
  • organisational requirements for ergonomics, work periods and breaks, and resource conservation techniques
  • rules and conventions for written English, as defined by general and specialist dictionaries and books about grammar
  • problem-solving skills to use processes flexibly and interchangeably.

Elements/Performance Criteria (see above for performance criteria)
1. Plan documents
2. Draft text
3. Prepare final text
4. Produce document Portfolio of documents covering all elements

Portfolio of documents covering all elements

Course Overview: Access Course Overview