Course Title: Use targeted communication skills to build relationships
Part A: Course Overview
Program: C4264 Certificate IV in Alcohol and Other Drugs Work
Course Title: Use targeted communication skills to build relationships
Portfolio: DSC Portfolio Office
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG5957C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face or Internet or Workplace |
Term1 2013 |
Course Contact: Xenia Girdler
Course Contact Phone: +61 3 9925 4660
Course Contact Email: xenia.girdler@rmit.edu.au
Course Description
This unit describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM403A Use targeted communication skills to build relationships |
Elements: |
Communicate effectively with clients and staff |
Learning Outcomes
Overview of Assessment
There are a variety of tools used to assess this course, a major tool is 200 hours of practical placement that will provide you with the learning opportunities necessary to develop the required skills knowledge and attitude.
Other assessment tasks involve:
- Short essays where you will be expected to write an answer to a question in detail, and to draw conclusions about issues.
- Class presentation where you will be expected to conduct a brief session in class, to lead discussion and to provide information for other students.
- Participation in class discussions and activities.
- Reflective Journals you will be expected to provide a written record of your experiences during the year - in class and in practical placement.
- Blackboard/On-line assessment you will participate in regular on-line forums, blogging and small assessment tasks.