Course Title: Facilitate links with other services

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: HWSS5558C

Course Title: Facilitate links with other services

School: 360T Education

Campus: Bundoora Campus

Program: C4266 - Certificate IV in Career Development

Course Contact : Judy Heard

Course Contact Phone: +61 3 9925 7513

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This unit describes the knowledge and skills required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCNET404A Facilitate links with other services


1.Identify and maintain links with relevant services

Performance Criteria:

1.1Gather and store information on relevant services as appropriate
1.2Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
1.3Maintain active participation in relevant networks
1.4Maintain information on the organisation's range of services


2.Provide relevant information to services

Performance Criteria:

2.1Respond to information requests from other organisations as appropriate
2.2Maintain knowledge of and access to internal means of support within own organisation
2.3Provide information and resources to support community groups as appropriate
2.4Ensure materials and resources provided are relevant and current
2.5Seek feedback on the materials and resources and use in developing future materials and resources


3.Work with and support other organisations to enhance service delivery

Performance Criteria:

3.1Define the type and level of support to be provided and negotiate with the relevant organisation
3.2Maintain appropriate support and contact with people referred
3.3Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures
3.4Develop and negotiate longer term plans to assist services to operate self-sufficiently

Learning Outcomes

Details of Learning Activities

Learning activities for this course, are prescribed in the Australian Career Development Studies materials. These activities require you to read, discuss with colleagues, complete short answer questions as well as participate in case studies based on your reading.

If you have negotiated  a workplace learning project as part of your Learning and Assessment plan, you are expected to access these materials to provide you with the underpinning  knowledge required in developing and implementing your project.

Teaching Schedule

This course is self paced and materials can be accessed online at a time that best suits your study schedule. You are required to  develop  your own study schedule that enables you to complete your study within the timeframes negotiated in your Learning and Assessment Plan.

Learning Resources

Prescribed Texts

There is no prescribed textbook for this course. Please see Other Resources below.


Other Resources

Learning materials for this course are available through myRMIT Studies or at the Australian Career Development Studies website -

Overview of Assessment

Students may demonstrate competency either by RPL (Recognition of Prior Learning), the completion of work place projects or the completion of assessment activities based on the Australian Career Development Studies Level 2 materials.

Assessment Tasks

Recognition of Prior Learning - students undertaking RPL will need to provide evidence of their competency. Please read the RPL Kit and complete the RPL Ready!  mapping document  as the first stage of the RPL Process. You and your assessor will discuss  your  RPL Ready mapping and suitability for RPL. If you are using RPL as assessment for this competency, you and your assessor  once you have collected your evidence, will  undertake a structured professional conversation about your evidence in order to assess your  competency. 

Workplace project assessment - students are required to provide a written report add/or presentation of your project showing evidence of your engagement with the elements of the competency, underpinning knowledge and use of appropriate skills.

Students undertaking study in this unit of competency are required to complete tasks that include:
•    the completion of  ACDS learning material activities
•    application of knowledge to their workplace

The application of knowledge to their workplace task is negotiated with the student and might include the development of resources for clients, that application of your  knowledge to meet your  client’s needs and  implementing new initiatives in the workplace or your practice, completion of case studies and online research

Assessment Matrix

Course Overview: Access Course Overview