Course Title: Establish effective workplace relationships

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL5641C

Course Title: Establish effective workplace relationships

School: 345T Media and Communication

Campus: City Campus

Program: C4276 - Certificate IV in Sound Production

Course Contact : Program Administration

Course Contact Phone: +61 3 99254815

Course Contact

Name and Contact Details of All Other Relevant Staff

Teacher: John Favaro
Phone: 9925 4815

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course will give students practical lessons and experience in building effective relationships in a work place and/or industry by participating in group work.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR401A Establish effective workplace relationships


Element 1 Collect, analyse and
communicate information
and ideas

Performance Criteria:

1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
1.3 Implement consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required


Element 2 Develop trust and confidence

Performance Criteria:

2.1 Treat all internal and external contacts with integrity, respect and empathy
2.2 Use the organisation’s social, ethical and business standards to develop and maintain effective relationships
2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
2.4 Adjust interpersonal styles and methods to meet
organisation’s social and cultural environment
2.5 Encourage other members of the work team to follow examples set, according to organisation’s policies and procedures


Element 3 Develop and maintain
networks and relationships

Performance Criteria:

3.1 Use networks to identify and build relationships
3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation


Element 4 Manage difficulties into
positive outcomes

Performance Criteria:

4.1 Identify and analyse difficulties, and take action to rectify the situation within the requirements of the organisation and relevant legislation
4.2 Guide and support colleagues to resolve work difficulties
4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel
4.4 Manage poor work performance within the
organisation’s processes
4.5 Manage conflict constructively within the organisation’s processes

Learning Outcomes

On successful completion of this unit, you will be able to build effective workplace relationships and networks within an industry.

Details of Learning Activities

• Classroom delivery
• Assessment of working groups
• Assessment of industry placement



Teaching Schedule

Class Class Content Elements
Class 1-2

Work Experience - Looking for and finding the right placement

Element 1
Class 3-4 Resume writing Element 1
Class 5-6 Unions and associations in the industry Element 2
Class 7-8 Workplace Legislation - bullying and harrasment / inclusive workplace Element 2
Class 9-10 Networking Element3
Class 11-12 Resolving difficulties and poor performance in the workplace Element 4
Class 13-14 Conflict resolution Element 4
Class 15-16 Assessment and Review Elements 1, 2, 3 & 4

Learning Resources

Prescribed Texts


You are advised to look at the course Blackboard site for ongoing updated information.

Other Resources

You will be advised of other resources that may assist your learning experience through your lecturer.

Overview of Assessment

This course involves simulated workplace learning and deals with the skills and knowledge required to set up and maintain workplace relationships. During the course you will gain valuable professional industry experience by working on group projects.

Assessment Tasks

To demonstrate competency in this course you will need to complete the following assessment to a satisfactory standard.
You will receive feedback on all assessment and where indicated, you will receive a grade. Graded assessment tasks are equally weighted and will determine your final result for this course.

Assessments in this unit are as follows:

Assessment 1 - Ungraded
• Students will undertake 40 hours practical placement in industry.

Assessment 2- Graded
• Students will be be required to complete an written assignment on their knowledge of legislation and theory of Workplace Relations

Assessment of this unit may be hollistically assessed in conjunction the following units:

Manage production requirements- BUSM6224C
OperateProfessionalAudioEquipm - VART6071C
Record sound - VART6073C
Mix recorded music - VART6075C

Which all examine elements of the major recording project

Grades used in this unit are as follows:

Grades which apply to curriculum-based courses:
Grades which apply to courses delivered in accordance with competency-based assessment, but which also use graded assessment:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved - Graded
NYC Not Yet Competent
DNS Did Not Submit for Assessment


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency. These are available through the course contact in Program administration

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:


The major learning experience involves studio based exercises, demonstration and production. It is strongly advised that students attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. Non-attendance may seriously jeopardise the chances of success in a course. Clearly, non-attendance at an assessment will result in failure of that assessment. Where visa conditions apply, attendance is compulsory.

Cover Sheet for Submissions

You must complete a submission cover sheet for every piece of submitted work. This signed sheet acknowledges that you are aware of the plagiarism implications.

Credit Transfer and Recognition of Prior Learning (web link)

Recognition of Prior Learning (RPL) is a process through which people can gain entry to, or credit in, recognised courses based on competencies gained. The competencies may have been gained through experience in the workplace, in voluntary work, in social or domestic activities or through informal or formal training or other life experiences. Recognition of Current Competency (RCC) applies if a student has previously successfully completed the requirements of a unit of competency or module and is now required to be reassessed to ensure that the competency has been maintained.

Assessment and Feedback (web link)

You will receive verbal feedback during scheduled class times, and written feedback from teachers on your work . Where appropriate, this feedback will also include suggestions on how you can proceed to the next stage of developing your projects.

Student Progress (web link)

Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential.

Special consideration for Late Submission (web link)

All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. You can apply in writing for up to a week’s extension from your course teacher. If you need a longer extension, you wil need to apply for special consideration.

Academic Integrity and Plagiarism (web link)

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy go to Academic Integrity

Course Overview: Access Course Overview