Course Title: Administer a practice

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: OFFC5284C

Course Title: Administer a practice

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4318 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: +61 3 9925 8382

Course Contact Email:

Name and Contact Details of All Other Relevant Staff



Timothy Haigh


+61 3 9925 4846


Leigh Robinson


+61 3 9925 4398


Ralph Richter


+61 3 9925 4783


Ludmila Keightley


+61 3 9925 4722

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the skills and knowledge required to provide administration for a clinical health practice according to the size and scale of the business.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTCOM405D Administer a practice


1. Establish and maintain administrative systems

Performance Criteria:


1.1 Identify and perform routine tasks

1.2 Follow policies and procedures are followed

1.3 Use resources appropriately

1.4 Establish administrative systems


2. Conduct financial administration

Performance Criteria:


2.1 Administer financial procedures of the business

2.2 Maintain systems for financial documentation

2.3 Record information for financial reports is recorded


3. Follow practice management strategies

Performance Criteria:


3.1 Follow operational strategies

3.2 Follow marketing strategies

3.3 Attend meetings

3.4 Monitor stock levels and supplies

3.5 Comply with statutory and regulatory requirements


4. Administer personnel management strategies

Performance Criteria:


4.1 Follow human resource strategies

4.2 Administer payroll and employee records

4.3 Follow diversity guidelines

Learning Outcomes

Details of Learning Activities

• Read topic one in the Learner Guide: HLTCOM405D Administer a Practice. Upon completion of topic one complete the self-assessment checklist from the learner guide. Once you have done this progress to the next topic and continue until all topics are completed.
• Once you have read all of the topics and completed the self-assessments you are ready to do the online self-assessment task. The self-assessment will check your level of understanding of the unit and provide you with some feedback.

A combination of activities will support students learning in this course, such as:
• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform 

Teaching Schedule

• Students who come for blocks of learning at RMIT City campus will be required to attend Cluster 2 week beginning 16th November
• Students who are part of the Full Time Program have completed this unit and do not have to enrol

Students who form part of the SpecSavers group are required to attend the appropriate Cluster as advised on Blackboard.

Week Starting Tuesday Wednesday Thursday

 Topic 1: Establish and maintain administrative systems
Topic 2: Conduct financial administration
Topic 3: Follow practice management strategies
Topic 4: Administer personnel management strategies

Learning Resources

Prescribed Texts

No prescribed text


Learner Guide: HLTCOM405D Administer a Practice

Other Resources

• Evidence Portfolio Year 1
• Learner Guide HLTCOM405D Administer a practice

• PowerPoint Summary
• Additional learning materials available through Learning Hub
• RMIT Library (

Students should also make note of the Student Services and Study and Learning Centre that are available to all enrolled students (

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments.

Assessment Tasks

Before attempting any of the assessment tasks below, ensure that you agree will all self-assessment checklists in the learner guide and that you have completed the online self assessment quiz.
1. Complete online test titled HLTCOM405D Formal Quiz. This test consists of completing a series of 10 online questions. These questions may consist of true or false, multiple choice or short answer questions. In order to pass you need to correctly answer seven or more questions (7 out of 10) You must complete the quiz by the date publish on Blackboard.
2. An RMIT University assessor will assess you on these items during a work-based assessment and during your compulsory attendance in Year 1. In addition your work assessor will include a range of verbal questions to ask during these assessments. An RMIT University assessor will talk to your employer to discuss your progress and development of workplace skills. You must complete these Evidence Portfolio Items by the date published on Blackboard.

3. Administer and Manage a Practice Assignment (SpecSavers Only)

SpecSavers Due Dates: 30th September 2015

OP43/44: Online Quiz and Work Based Assessment due 3rd August 2015

OP45: online Quiz and Work Based Assessment due 20th March 2016

Please note that you will need to demonstrate competency in all these assessments tasks in order to achieve competency for this unit.

Assessment Matrix

Course Overview: Access Course Overview