Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: EMPL5909C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4320 - Certificate IV in Dental Assisting

Course Contact: Ms. Suzanne Dellas Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email: sue.fatone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Dental Health Program Manager Mr. Nicholas Greer
Office hours: Monday to Friday 8:30 to 5:00 pm.
Telephone: +61 3 9341 1420
Email: nicholas.greer@rmit.edu.au

 
Ms. Sandra Torbica
Office hours: Monday to Thursday 8:30 to 5:00 pm.
Telephone: +61 3 9341 1408
Email: sandra.torbica@rmit.edu.au

 


 
 

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures

Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes The workplace context may be:
       Specific community
       Community or regional service
       Department of a large institution or organisation
       Specialised service or organisation

Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

1. Reflect cultural awareness in
work practice

Performance Criteria:

1.1       Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices

1.2       Use work practices that create a culturally and psychologically safe environment for all persons

1.3  Review and modify work practices in consultation with persons from diverse cultural backgrounds

Element:

2. Accept cultural diversity as a
basis for effective work place
and professional relationships

Performance Criteria:

2.1       Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients

2.2       Use specific strategies to eliminate bias and discrimination in the workplace

2.3  Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

Element:

3. Communicate effectively
with culturally diverse
persons

Performance Criteria:

3.1       Show respect for cultural diversity in all communication with clients, families, staff and others

3.2       Use communication constructively to develop and maintain effective relationships, mutual trust and confidence

3.3       Where language barriers exist, make efforts to communicate in the most effective way possible

3.4  Seek assistance from interpreters or other persons as required

Learning Outcomes


1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required


Details of Learning Activities

A combination of blended Learning activities (face to face and weekly online) to support the student’s learning in this unit, such as

  • Facilitator led classroom based lecture and or workshop using PowerPoint Presentations
  • Demonstration and classroom discussion
  • Facilitator led practical clinical demonstration
  • Group discussions
  • Participation in group activities based on simulated workplace exercises
  • Online learning resources accessed via myRMIT Studies (BlackBoard)
    including online tests or quizzes
  • Written classroom tasks
  • Self managed research to support completion of assessment tasks


Teaching Schedule

As per Certificate IV in Dental Assisting timetable, located on myRMIT Studies (BlackBoard).

This unit is scheduled for delivery, as per the Certificate IV in Dental Assisting timetable issued on Induction Day  and located on BlackBoard. The classes are delivered on Level 3 or 2 of Building 154 (within the Royal Dental Hospital of Melbourne) and the weekly online sessions are accessed vi BlackBoard. Notification will be provided via student email if the date or location change (subject to change at the discretion of RMIT.


Learning Resources

Prescribed Texts

There are no prescribed texts


References


Other Resources

Students will be expected to utilise a range of recent and appropriate library, electronic, text and other resources. Students will be provided with resources and tools for learning in this course through myRMIT Studies (BlackBoard).

 

RMIT provides all students with an extension range of online and campus based study support services ranging from:


Overview of Assessment

Assessment will include demonstration of underpinning knowledge, and skills; assessment activities may include oral presentation, written report and third party report.
 


Assessment Tasks

To achieve a grade of CA (Competency achieved) for the unit HLTHIR403C Work effectively with culturally diverse clients and co-workers, you are required to attend classes and assessments and obtain a pass result for all the that are used to measure elements, performance criteria, essential knowledge and essential skills as outlined in the health training package.

Part A: Oral Presentation
Students are allocated a language and country and are to research their allocated topic and present the information via an oral presentation.

Part B: Written Report
Students are to submit a detailed report based on their research and oral presentation.

Part C: Completed and signed Third Party Report
The Workplace Supervisor completes, with feedback on the students performance and signs off the thrid party report.


Assessment Matrix

To achieve a grade of CA (Competency achieved) for the unit HLTHIR403C Work effectively with culturally diverse clients and co-workers ,you are required to obtain a pass result for all of the following theoretical and practical assessments.

1.Part A: Oral Presentation
Students are allocated a language and country and are to reserch their allocated topic and present the information via an oral presentation.

Part B: Written Report
Students are to submit a detailed report based on their research and oral presentation.

Part C: Completed and signed Third Party Report
The Workplace Supervisor completes, with feedback on the students performance and signs off the thrid party report.

 

Failure to complete any of the above listed tasks/assessments will result in an NYC (Not yet competent) for the unit HLTHIR403C Work effectively with culturally diverse clients and co-workers.  A NYC result will be entered in the student record. This will result in non-completion of this unit of competence and re-enrollment will be required incurring fees and a return to class work and completion of any relevant assessments at the time of the re-enrollment.

The assessments process must be finalised and a result entered by the end of the RMIT enrollment for the unit HLTHIR403C Work effectively with culturally diverse clients and co-workers. 

Other Information

Plagiarism
RMIT University requires that you present only YOUR work for assessment. Plagiarism is a form of cheating.It is the presentation of the work or idea of another person. Plagiarism is NOT acceptable. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your
course.

Please note: It is also a disciplinary offence to allow your work to be plagiarised by another student.  When signing the coversheet (electronic or paper based), you are declaring that the work is not plagiarised.
 

Special consideration
Please note: Students may apply for Special Consideration as per the information via the RMIT website http://www1.rmit.edu.au/students/specialconsideration if they believe that to complete assessment for this unit by the submission date has been affected by factors beyond their control. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date.The application for Special Consideration is NOT granted automatically on application.
 

Assessment Appeal Process
Students may appeal against their assessment result as per the information via the RMIT website. The Appeals Against Assessment policy and procedure applies to all coursework programs in all careers. The appeal process is staged and students are required to follow each stage in order to ensure their full entitlement to appeal, this is available on http://www.rmit.edu.au/browse;ID=nwjxaifdrgle (unresolved)

Course Overview: Access Course Overview