Course Title: Implement operational plan

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: BUSM6245C

Course Title: Implement operational plan

School: 650T TAFE Business

Campus: City Campus

Program: C4340 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Seymour Jacobson

Tel: 9925 1563

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT402A Implement operational plan


1. Implement operational plan

Performance Criteria:

1.1. Collate, analyse and organise details of resource requirements in consultation with relevant personnel, colleagues and specialist resource managers
1.2. Implement operational plans to contribute to the achievement of organisation's performance/business plan
1.3. Identify and use key performance indicators (KPIs) to monitor operational performance
1.4. Undertake contingency planning and consultation processes
1.5. Provide assistance in the development and presentation of proposals for resource requirements in line with operational planning processes


2. Implement resource acquisition

Performance Criteria:

2.1. Recruit and induct employees within organisation's policies, practices and procedures
2.2. Implement plans for acquisition of physical resources and services within organisation's policies, practices and procedures and in consultation with relevant personnel


3. Monitor operational performance

Performance Criteria:

3.1. Monitor performance systems and processes to assess progress in achieving profit/productivity plans and targets
3.2. Analyse and use budget and actual financial information to monitor profit/productivity performance
3.3. Identify unsatisfactory performance and take prompt action to rectify the situation according to organisational policies
3.4. Provide mentoring, coaching and supervision to support individuals and teams to use resources effectively, economically and safely
3.5. Present recommendations for variation to operational plans to the designated persons/groups and gain approval
3.6. Implement systems, procedures and records associated with performance in accordance with organisation's requirements

Learning Outcomes

Details of Learning Activities

This course will be a combination of lectures, class exercises,  case studies, and on line study.  Students are expected to take part in the training activities and contribute through discussion and debate.  Attendance is mandatory for all classes where there is an in-class assessment.

Teaching Schedule

Week number and Date Elements and Performance Criteria Content and Assessments
1. 7 July Introduction to Course

Course overview, Assessment overview, Academic administration procedures, Class management

Operational Plans

2. 14 July 1. Implement operational plan
1.1 Establish resource requirements
Planning, SMART Plans, identify objectives.
3. 21 July 1.1 Establish resource requirements Identifying resource requirements, consulting to secure resources
4. 28 July

1.2 Implement operational plans
1.3 Key Performance Indicators

Swot analysis, scheduling, communications, monitoring

Assessment 1 In-class test

5. 4 August


Performance Criteria 1.1-1.3

 Functions of KPI’s, developing KPI’s, KRA’s

6. 11 August

1.4 Contingency planning   1.5 Consultation processes  1.6 Proposals for resource requirements

Risk analysis and contingnecy planning ; Consultation processes   Proposals for resource requirements
7. 18 August

2. Implement resource acquisition
2.1 Recruit and induct employees
within organisation’s policies, practices and procedures

 Using organisational procedures for recruitment, selection and induction of employees

8. 25 August


2.2 Implement plans for acquisition of physical resources and services in consultation with relevant personnel

 Using organisational procedures for purchasing and requisitioning


 9. 8 September 3.1 Monitoring performance

 Monitoring performance, systems and processes, technology, management by objectives


10. 15 September 3.1 Monitoring performance  Monitoring performance, systems and processes, technology, management by objectives
11. 22 September

3.2 Monitoring profit and productivity
3.3 Unsatisfactory performance
3.4 Mentoring, coaching and supervising staff for best use of resources

Budgets, performance reports
Variances in performance, labour, overheads, control
Training, coaching, mentoring



13.6 October 3.5 Present recommendations for approvals for variations in operational plans Variations, developing recommendations, proposals, approvals, implementation plans
14. 13 October 3.6 Implement performance systems, procedures and records Compliance, workplace policies and procedures, version control
15. 20 October  Course summary, Elements 1-3

ASSESSMENT 3  In-class test


16. 27 October Course review Review course and feedback

NOTE : This schedule may be varied due to unforeseen circumstances, but students will not be disadvantaged as a result

Learning Resources

Prescribed Texts

Cole, K 2013  Management: theory and practice   [5 ed]  Pearson Australia.



Other Resources

1. Handouts and exercises will be given in class as appropriate
2. myRMIT Blackboard
3.The Learning Lab is a learning and study skills site developed by the Learning Skills Unit offering online interactive tutorials, printable handouts and an email Learning Query service. The site is helps students develop capabilities for tertiary study.
4. RMIT Library

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.  Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

There are 3 assessments in the course
Students must pass all assessments to be competent in this course.

ASSESSMENT 1: In class test
Establish resource requirements
Week 4 - This short, in class, test will be to assess your understanding and interpretation of establishing resource requirements and will consist of questions with short essay answers

ASSESSMENT 2: Case studies
Case study 1 - Operational plan - Twist Cellular Telephones Pty Ltd - Start up (1500 words)
Week 8 - This responses to a case study, which will be handed out in class, to be submitted on line to myRMIT

Case study 2 - Human resource acquisition - Dynamite Retail Fashions Pty Ltd - Replacement Frontline Manager (1500 words)
Week 12 - This responses to the case study,which will be handed out in class, to be submitted on line to myRMIT

ASSESSMENT 3: In class test
Monitor operational performance
Week 15 - This in class test will be to assess your understanding and interpretation of monitoring operational performance and will consist of questions with essay answers

Assessment Matrix

This section describes the skills and knowledge required for this unit.
Required skills                                                                                                                                                                                                      Assessment
• coaching and mentoring skills to provide support to colleagues                                                                                                                               1,2,3                                                                                                    
• literacy skills to access and use workplace information, and to prepare reports
• planning and organising skills to monitor performance and to sequence work of self and others to achieve planned outcomes.
Required knowledge                                                                                                                                                                                               
• principles and techniques associated with:                                                                                                                                                               1,2,3
• contingency planning
• methods for monitoring and reporting on performance
• monitoring and implementing operations and procedures
• problem identification and methods of resolution
• relevant budgeting and financial analysis, interpretation and reporting requirements
• resource management systems at the tactical implementation level
• resource planning and acquisition
• tactical risk analysis including identification and reporting requirements.

Other Information

Academic Administration Procedures

Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
For further information including “Plagiarism (and how to avoid it): Resources for Students” refer to the Plagiarism section of the RMIT Policies, at in the Teaching and Learning Policy section. Penalties include official reprimand, recording of a failure result or expulsion from the University.

Students are required to use the Harvard system of referencing for this course
Submissions which do not use the Harvard system of referencing will not be assessed as Not Yet Competent,(NYC), but will penalised in the grading until referencing is correct, Wrong referencing includes using the footnote system instead of the Harvard (author-date) system, no page numbers in references where there is a quote, being unable to use the formula for in-text referencing, using a bibliography instead of a reference list, having no reference list, failing to show where a quote begins and ends, writing out the book title because you don’t know how to use references and not using all elements of the reference citation i.e. surname, initial, date published, title (correctly signified), publisher and place published. Minor errors such as wrong punctuation, a wrong page number or a simple typographical error in a date are not defined as an error in referencing

Submission Requirements
Assessment tasks need to be via electronic submission from the students via MyRMIT and then hard copies (if required by your teacher) handed in during class.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More information:
Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More information:;ID=g43abm17hc9w
Form to use:

If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is "CAG".
If you are still not meeting the assessment requirements you must apply to your Program manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the cirumstances under which the assessment arrangements might be granted please access the following website:
More Information:;ID=7usdbki1fjf31

You should:
• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at myRMIT and check links in your Student Diary.
• Always retain a copy of your assessment tasks (hrd copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete and submit an Assessment Record/Cover Sheet with work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. You will find the relevant Assessment Record/Cover Sheet on Blackboard.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.
Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying. You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you pass that unit of competency.

Marking Guide (Grading)
Each assessment task is marked as Competent or Not Yet Competent but not graded until achieving competency across the assessment tasks. We then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.
The grading is according to the following criteria:


We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to Implement operational plan

We are looking for depth of understanding of the key concepts and knowledge required in Implement operational plan. You should be able to demonstrate a thorough understanding of all applicable operational planning principles in all the assessment tasks.

We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in an operational planning situation in a workplace with people and teams and how these might be addressed.

We expect to see class time used well, ie regular attendance, on time, planning what work to do and complete every week, use of a range of methods to monitor own output and quality of work, and timely submission of all assessment tasks.

We expect to see contributions to class discussion and student team work. Your work should demonstrate a knowledge of interpersonal skills and group discussion techniques, good research and people networking skills.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.

Final Grades Table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did not Submit for assessment

Course Overview: Access Course Overview