Course Title: Organise meetings

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: OFFC5201C

Course Title: Organise meetings

School: 650T Vocational Business Education

Campus: City Campus

Program: C4340 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Course Coordinator/Teacher:
Vivien Wong
Tel:  +61 3 9925 5494

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM405B Organise meetings


1. Make meeting arrangements

Performance Criteria:

1.1. Identify type of meeting and its purpose
1.2. Identify and comply with any legal or ethical requirements
1.3. Identify requirements of meeting and participants
1.4. Make meeting arrangements in accordance with requirements of meeting
1.5. Advise participants of meeting details


2. Prepare documentation for meetings

Performance Criteria:

2.1. Prepare notice of meeting, agenda and meeting papers in accordance with meeting requirements
2.2. Check documentation for accuracy and correct any errors
2.3. Distribute documentation to participants within designated time lines
2.4. Prepare spare sets of documents


3. Record and produce minutes of meeting

Performance Criteria:

3.1. Take notes with the required speed and accuracy to ensure an accurate record of the meeting
3.2. Produce minutes that reflect a true and accurate account of the meeting
3.3. Check minutes for accuracy and submit for approval by the nominated person
3.4. Despatch copies of minutes within designated time lines

Learning Outcomes

Details of Learning Activities

Learning activities will include class-based exercises, demonstration and observation in order to develop competency, including the underpinning skills and knowledge required for this unit. Students will have access to the Simulated Business Space (simulated business office environment) to put into practice their developing management skills in context with available resources. This unit is clustered with OHTH5785C Implement and monitor WHS policies, procedures and programs to meet legislative requirements.

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The self-paced activities will be delivered through various technology platforms and include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule

Course Delivery:

Week Week
Topics References/Learning Activities
1 6 Jul Introduction to the Course including:

• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/Cover Sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help

WHS topic - workplace accidents and their causes; Youtube clips
Organise meetings topic - benefits of actively engaging in meetings using "Numbers puzzle" activity

Check enrolment

Log onto myRmit (Blackboard)

2 13 Jul OHS to WHS – an overview of workplace legislation and requirements Ch 28 textbook
3 20 Jul WHS legislative responsibilities, duties and obligations of managers, supervisors, persons conducting businesses or undertakings (PCBUs) or their officers, and workers in the workplace Ch 28


27 Jul

Conducting meetings according to organisational templates and requirements

Ch 27
    ASSESSMENT TASK 1 DUE: END OF WEEK 4 (YOU WILL RECEIVE FEEDBACK IN WEEK 6.  If required resubmission for this assessment is due by the end of week 7).)  
5 3 Aug

Organisational policies and procedures

Ch 28
10 Aug Taking minutes and checking/proofreading Ch 27
7 17 Aug Culturally appropriate communications and compliance with anti-discrimination legislation Ch 27
8 24 Aug Kinds of hazards/risks that might be encountered in the workplace Ch 28

31 Aug-4 Sep

Semester break

9 7 Sep Emergency evacuation procedures Ch 28
10 14 Sep Training and coaching/mentoring Ch 26
    ASSESSMENT TASK 2 DUE: END OF WEEK 10 (YOU WILL RECEIVE FEEDBACK IN WEEK 12.  If required, resubmission for this assessment is due by the end of week 13).  
11 21 Sep Investigating and reporting WHS incidents Ch 28
28 Sep

Types and levels of hazard/risk

Ch 28
13 5 Oct Risk mitigation strategies Ch 28
14 12 Oct Implement and monitor participation arrangements for managing WHS Ch 28
15 19 Oct Using training and coaching/mentoring Ch 26
    ASSESSMENT TASK 3 DUE: END OF WEEK 15.  If required, resubmission for this assessment is due by the end of week 16.  
16 26 Oct Interviews/re-submissions if required  
17 2 Nov Interviews/re-submissions if required  

Learning Resources

Prescribed Texts

Cole, K 2013, Management: theory and practice/Kris Cole, Pearson, Australia



Other Resources

Dwyer, J 2012, The Business Communication Handbook, 9th edition, Pearson, New South Wales.  This is a useful resource with examples on an agenda and a set of minutes.

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Critical aspects of assessments

Applying organisational WHS management systems and procedures in the work team area
Applying procedures for assessing and controlling risks to health and safety associated with those hazards, according to the hierarchy of control and as specified in commonwealth and state or territory WHS Acts, regulations and codes of practice
Providing specific, clear and accurate information and advice on workplace hazards to work team
Knowledge of legal responsibilities of managers, supervisors, PCBUs or their officers and workers in the workplace
Organising meetings, including informing participants and preparing materials

Part 1: Assessment Outline
This document outlines the learning and assessment strategy for the following cluster of units from the BSB40812 Certificate IV in Frontline Management program:

• BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
• BSBADM405B Organise meetings

These units are delivered and assessed within a Simulated Business where students have access to a simulated work environment. They have been clustered to allow for a holistic approach to delivery and assessment that reflects what might occur in the workplace.

This cluster consists of 3 assessment tasks. You will need to successfully complete all tasks to be deemed competent in these units.

Task 1: Investigation- Who is Responsible for WHS? (Due end of Week 4) - Individual
Using State and Federal government websites and other sources as required, summarise the WHS legislative responsibilities, duties and obligations of the following people in your organisation: (no more than 2 pages)
• managers
• supervisors
• persons conducting businesses or undertakings (PCBUs) or their officers
• workers in the workplace

Task 2: WHS Policies and Procedures Meeting (Due end of week 10) - Individual
For this task you will need to investigate your organisation’s policies and procedures and prepare a WHS Induction Kit for a new employee. You will then present your “kit” at a meeting of colleagues (minimum 4 attendees at the meeting) and get their feedback on the information you have prepared. You will need to submit the following documentation for this task:

• Information provided to participants prior to the meeting (including time, date, venue, purpose)

• WHS Induction Kit including information about the following topics ( this may be in the form of fliers, or booklets, or a report):
   o Organisational procedures for hazard management
   o Kinds of hazards/risks that might be encountered in your workplace
   o Organisational procedures if there is a fire or another kind of emergency including evacuation procedures
   o How WHS incidents are investigated and reported in the organisation

• Meeting agenda

• Checked and edited meeting minutes

• A brief explanation (2-3 key points) of how your Induction Kit conforms with organisational policies/procedures including how culturally appropriate language has been used

• Feedback regarding the WHS Induction Kit including 2-3 things that colleagues thought you did well and 2-3 things that you could improve so that the message regarding WHS is clearer.

Task 3: Risk Assessment and Action Plan Meeting (Due end of week 15) - group
For this task you will need to undertake a risk assessment of your workplace and present your findings at a meeting with work colleagues (minimum 4 attendees at the meeting). You will need to submit the following documentation associated with the meeting:

• Information provided to participants prior to the meeting (including time, date, venue, purpose)

• Support materials including:
   o An overview of the Hierarchy of Control as it applies to workplace hazard control (diagram)
   o A completed Risk Assessment and Hazard Control Action Plan for you workplace containing a minimum of 5 potential hazards/risks      including:
          Type of hazard/risk
          Level of risk
          Risk management strategy (follow the Hierarchy of Control)
          Responsibility for implementing risk management strategy

• Meeting agenda including:
   o discussion of risk management strategies
   o development of 2-3 strategies for ensuring that all staff are aware of their WHS responsibilities in an ongoing way

• Checked and edited meeting minutes

• A WHS Training Plan for a new staff member to ensure they understand the risks associated with their job and their responsibilities in the organisation. The Training Plan should include:
   o Procedures for induction (what is covered and how)
   o Use of colleagues for coaching/mentoring (what is covered and how)
   o Formal training options including associated costs

Assessment Matrix

Other Information

Submission Requirements
Assessment tasks need to be submitted via Blackboard. Hard copy submission may also be required by your teacher; check with them.

You should:

• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at;ID=ls0ydfokry9rz website.
• Always retain a copy of your assessment tasks (hard copy and soft copy).
• Assessment tasks should be typed in Word using Arial font size 11-12 unless otherwise advised.
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.,
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:

Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w

Form to use:

Resubmissions (VET Programs):
If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only (where applicable). Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is "CAG".

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

More Information:;ID=7usdbki1fjf31 

Marking Guide (competency):

Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Please refer to the Final Grades table below.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

The grading is according to the following criteria for OFFC5201C Organise Meetings:

We are looking for a high level of ability to complete all tasks on time. You will show your initiative by organising your meetings and planning the Agenda and meeting documents in a timely manner. You will demonstrate a high level of initiative in your approach to making meeting arrangements within designated timelines. Students will brainstorm and contribute ideas and be part of the group process. They will problem-solve by defining the problem, choosing a solution and planning a course of action.

Students will learn how to take their own form of shorthand to facilitate efficient note taking at meetings. They will successfully apply the theory to practice for example, knowing how produce and wordprocess an Agenda and Minutes.

Using software efficiently, students will produce industry standard business reports free of errors in clear English applying the standards of report writing format. They will problem-solve by using the myRMIT Learning Lab to excel in areas of document production. Minutes will be submitted on time as indicated, learners will seek feedback to improve their productivity. See point 1. above.

Students will apply rules of etiquette in face-to-face meetings, virtual meetings and team briefings. In order to plan effectively, the student will be able to prepare documentation for meetings, notice of meetings, agenda and meeting papers. They will use meeting conventions and processes to be effective.

Students will know the duties of participants at meetings and will demonstrate how they interact effectively. The student will attend all meetings and participate in a business-like manner, observing cultural sensitivities and good business practice. They will coordinate and consult with meeting participants and refer queries to the Chairperson and teacher. Interpersonal skills will be excellent.

The grading is according to the following criteria for OHTH5785C Implement and monitor WHS policies, procedures and programs to meet legislative requirements:

We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to developing and maintaining an WHS system.

We are looking for depth of understanding of the key concepts and knowledge required in managing an WHS system. You should be able to demonstrate a thorough understanding of all applicable WHS legislative requirements in all the assessment tasks.

We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in managing WHS systems and how these might be addressed.

We expect to see ongoing research that is relevant to the unit, full utilisation of Blackboard as per course requirements and timely submission of all required assessment tasks.

We expect to see contributions to relevant discussions and scheduled Collaborate sessions. In addition your tasks should demonstrate a very good understanding of strategies for a collaborative approach to WHS management in the workplace.

Final Grades
CHD - Competent with High Distinction
CDI - Competent with Distinction
CC - Competent with Credit
CAG - Competency Achieved – Graded
NYC - Not Yet Competent
DNS - Did Not Submit for assessment

Course Overview: Access Course Overview