Course Title: Work effectively with culturally diverse clients and co-workers
Part A: Course Overview
Program: C4352 Certificate IV in Youth Work
Course Title: Work effectively with culturally diverse clients and co-workers
Portfolio: DSC Portfolio Office
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL5932C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face or Internet or Workplace |
Term1 2015 |
Course Contact: Jennifer Brooker
Course Contact Phone: +61 3 9925 4115
Course Contact Email: jennifer.brooker@rmit.edu.au
Course Description
This course deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Not applicable.
National Competency Codes and Titles
National Element Code & Title: |
HLTHIR403C Work effectively with culturally diverse clients and co-workers |
Elements: |
1. Reflect cultural awareness in work practice 2. Accept cultural diversity as a basis for effective work place and professional relationships 3. Communicate effectively with culturally diverse persons 4. Resolve cross-cultural misunderstandings |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the below elements.
1. Reflect cultural awareness in work practice |
1.1 Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour. 1.2 Use work practices that create a culturally and psychologically safe environment for all persons. 1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds. |
2. Accept cultural diversity as a basis for effective workplace and professional relationships |
2.1 Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders. 2.2 Use specific strategies to eliminate bias and discrimination in the workplace. 2.3 Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity. |
3. Communicate effectively with culturally diverse persons |
3.1 Use communication constructively to develop and maintain effective relationships and mutual trust. 3.2 Where language barriers exist, make efforts to communicate in the most effective way possible. 3.3 Seek assistance from interpreters or other persons as required. |
4. Resolve cross-cultural misunderstandings |
4.1 Identify issues that may cause conflict. 4.2 Identify the impact of cultural differences on communication. 4.3 Resolve differences, taking account of cultural considerations. 4.4 Address any difficulties with appropriate people and seek assistance when required. |
Overview of Assessment
Assessment for this course is based on responding to written questions about cultural diversity in Australia, negotiating culturally respectful relationships with clients and co-workers and the impacts of our own culture when negotiating culturally safe relationships with diverse cultural groups.
Assessments:
Assessment Task 1: Knowledge Questions
Assessment Task 2: Short Answer Questions
Assessment Task 3: Research Questions
Assessment Task 4: Role play & Reflection
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca