Course Title: Work effectively with culturally diverse clients and co-workers

Part A: Course Overview

Program: C4352 Certificate IV in Youth Work

Course Title: Work effectively with culturally diverse clients and co-workers

Portfolio: DSC Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies

Face-to-Face or Internet or Workplace

Term1 2015

Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email:

Course Description

This course deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable.

National Competency Codes and Titles

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


1. Reflect cultural awareness in work practice

2. Accept cultural diversity as a basis for effective work place and professional relationships

3. Communicate effectively with culturally diverse persons

4. Resolve cross-cultural misunderstandings

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the below elements.

1. Reflect cultural awareness in work practice 

1.1 Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.

1.2 Use work practices that create a culturally and psychologically safe environment for all persons.

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds.

2. Accept cultural diversity as a basis for effective workplace and professional relationships 

2.1 Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.

2.2 Use specific strategies to eliminate bias and discrimination in the workplace.

2.3 Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.

3. Communicate effectively with culturally diverse persons 

3.1 Use communication constructively to develop and maintain effective relationships and mutual trust.

3.2 Where language barriers exist, make efforts to communicate in the most effective way possible.

3.3 Seek assistance from interpreters or other persons as required.

4. Resolve cross-cultural misunderstandings 

4.1 Identify issues that may cause conflict.

4.2 Identify the impact of cultural differences on communication.

4.3 Resolve differences, taking account of cultural considerations.

4.4 Address any difficulties with appropriate people and seek assistance when required.

Overview of Assessment

Assessment for this course is based on responding to written questions about cultural diversity in Australia, negotiating culturally respectful relationships with clients and co-workers and the impacts of our own culture when negotiating culturally safe relationships with diverse cultural groups.



Assessment Task 1: Knowledge Questions

Assessment Task 2: Short Answer Questions

Assessment Task 3: Research Questions

Assessment Task 4: Role play & Reflection


Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca