Course Title: Provide services for young people appropriate to their needs and circumstances

Part A: Course Overview

Program: C4352 Certificate IV in Youth Work

Course Title: Provide services for young people appropriate to their needs and circumstances

Portfolio: Vocational Education

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT:  

Please read the Student website for additional requirements of in-person attendance:  


Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

Students typically complete 80 hours of WIL.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies

Face-to-Face or Workplace

Term2 2017,
Term1 2018,
Term1 2019


City Campus


375T Vocational Design and Social Context

Face-to-Face or Workplace

Term1 2020,
Term1 2021


City Campus


535T Social Care and Health

Face-to-Face or Workplace

Term1 2022

Course Contact: Sarah Davidson

Course Contact Phone: +61 3 9925 8871

Course Contact Email:

Course Description

In this unit students will develop the skills and knowledge required to provide guidance and role models to young people and their families.  This will include the skills necessary to maintain positive and supportive relationships, identifying problems and establishing goals for change based on maintaining support from family and the general community.

This unit is delivered and assessed with:

CHCPRT001 Identify and respond to children and young people at risk 

 CHCYTH004 Respond to critical situations

CHCYTH001 Engage respectfully with young people

CHCYTH002 Work effectively with young people in the youth work context

CHCYTH003 Support young people to create opportunities in their lives

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCYTH010 Provide services for young people appropriate to their needs and circumstances


1. Identify and address immediate needs and circumstances of young people

2. Explore and clarify issues facing the young person and the nature of support sought

3. Facilitate goal setting and action planning

4. Provide targeted assistance and referral

5. Act as an advocate on request

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the below elements.

1. Identify and address immediate needs and circumstances of young people

1.1 Identify and respond to immediate needs of young people according to nature and degree of urgency

1.2 Provide young people and their families with information tailored to their capacity of understanding and designed to calm and reassure

1.3 Observe and note any signs of distress, anxiety, aggression and apathy

1.4 Look for and note signs of impairment of functioning in individuals and relationships

2. Explore and clarify issues facing the young person and the nature of support sought

2.1 Offer the young person adequate opportunity to explore and clarify the issues facing her/him

2.2 Negotiate involvement of other parties as required by young person and worker

2.3 Listen actively and positively to young person’s issues, needs, views and feelings about their issues and accepting support

2.4 Make renewed attempts through appropriately modified approaches or responses where there are communication difficulties

2.5 Describe and analyse the nature and scope of the issues and check with the young person for completeness and accuracy

2.6 Clearly explain to the young person the role and capacity of the worker to provide assistance and support

2.7 Where appropriate, obtain relevant available information from others about the young person’s potential need for support, consistent with the young person’s right to access information and to approve or disapprove of the worker’s actions

3. Facilitate goal setting and action planning

3.1 Encourage and support the young person to work out their own goals and priorities and to assess feasibility

3.2 Identify and explain in a supportive manner any risks arising from the young person’s choices

3.3 Offer further options to the young person without imposition or pressure where appropriate

3.4 Emphasise and negotiate clients’ responsibility for determining and achieving their goals

3.5 Encourage clients to identify and prioritise long- and short-term goals based on individual responsibility and personal choice

3.6 Support the young person to develop strategies to act on goals set

3.7 Encourage clients to identify and analyse factors that have contributed to past behaviour and obstacles to achieving individual and family goals

3.8 Identify unrealistic expectations, challenge negative attitudes and unacceptable objectives and re-negotiate plans when required

4. Provide targeted assistance and referral

4.1 Discuss availability, type and nature of services and resources in a manner appropriate to the young person’s right of choices

4.2 Encourage young person to use services and resources appropriate to their needs in line with legal, statutory and organisational requirements

4.3 Advise the young person about legal and statutory provisions which might affect their situation and confirm young person’s understanding of information provided

4.4 Establish systems to ensure information and referral sources within organisation are up-to-date, comprehensive, accurate, accessible and relevant to clients

4.5 Continually monitor effectiveness of service delivery and resolve problems of access, services or resources as appropriate

4.6 Ensure all documentation and reporting is in accordance with organisation procedures

5. Act as an advocate on request

5.1 Where the young person requests the worker to act as an advocate, identify the scope and goals of the possible role and outline and negotiate these with the young person

5.2 When requested and where possible, support the young person and accompany them during first stages of access to services to enable them to gain confidence to go alone

5.3 Represent the young person’s interests clearly and accurately in a manner consistent with the identified agreement between them and the worker

5.4 Explain to the young person all representations made on their behalf in a manner and language appropriate to their information needs and circumstances and confirm their understanding

5.5 Ensure decisions and/or actions taken on behalf of the young person are consistent with their expressed or implied preferences and interests

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following assessment tasks to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).


Students must complete 80 hours of work placement supported by RMIT to achieve competency in these units.  These units support students learning and ass

Assessment Task 1: Working with Young People Research questions

 This assessment requires you to answer a series of questions about working with young people in the youth work context.

 Assessment Task 2: Working with Young People: Workplace Investigation

 This assessment requires you to participate in two separate role plays about ethics and a critical incident experienced in the youth work context.

 Assessment Task 3: Workplace Observation – Responding to children and young people at risk

 This assessment requires you to conduct a workplace investigation locating policies and procedures and interviewing an experienced youth worker.

 Assessment Task 4: Workplace Observation: Working with a Group.

 This assessment requires you to be observed working with a group of young people and verbally answering a series of questions.

 Assessment Task 5: Workplace Observation: Working with young people to set goals and provide information

 This assessment requires you to be observed working with a number of individual young people and verbally answering a series of questions.



Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more (
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Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: