Course Title: Respond to critical situations

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: HWSS6019C

Course Title: Respond to critical situations

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities. 

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption. 

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209. 

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus 

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance. 

Students typically complete 80 hours of placement for this unit

School: 535T Social Care and Health

Campus: City Campus

Program: C4352 - Certificate IV in Youth Work

Course Contact: Dianne MacKay

Course Contact Phone: +613 9925 4454

Course Contact Email: dianne.mackay@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this unit students will develop the skills and knowledge to maintain safety through effective response to potential or actual critical situations. This unit applies to youth workers working in specialist services and in residential work sites or in the community.

This unit is delivered and assessed with:

CHCYTH001 Engage respectfully with young people

CHCYTH002 Work effectively with young people in the youth work context

CHCYTH003 Support young people to create opportunities in their lives

CHCYTH010 Provide services for young people appropriate to their needs and circumstances  

CHCPRT001 Identify and respond to children and young people at risk  

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCYTH004 Respond to critical situations
Element:	1. Implement risk-minimisation strategies
Performance Criteria:	1.1 Establish framework for dealing with potential crisis situations 1.2 Undertake timely risk assessment of potential crisis situation, with due consideration for the safety of young people and others 1.3 Identify, assess and implement a variety of possible strategies to minimise risk in accordance with organisational procedures 1.4 Recognise the possible causes of incidents and assess these for relevance to the safety and welfare of young people and the service environment 1.5 Seek and provide information on potential responses to the appropriate team members for action and support 1.6 Request assistance clearly and promptly
Element:	2. Maintain a safe environment for young people
Performance Criteria:	2.1 Identify and routinely implement organisation's policies, procedures and practices designed to maximise physical and emotional safety of young person 2.2 Maintain healthy and safe environment to minimise potential for harm 2.3 Ensure all legislative and ethical requirements are met by self and those who supervise
Element:	3. Prevent escalation of violent behaviour
Performance Criteria:	3.1 Routinely monitor person's behaviour pattern to ensure aggressive or abusive behaviour is minimised 3.2 Develop plan of care outlining ways to prevent, and respond to clients' expressions of violence against self or others, communicate it to relevant personnel and implement the plan 3.3 Anticipate potential causes of conflict and harmful behaviour and respond in a manner that promotes calm and reassurance, to prevent escalation 3.4 Use procedure to protect clients from endangering themselves or others that are consistent with legal, ethical and organisation requirements, and safety considerations 3.5 Make appropriate judgements relating to physical restraint, based on balance of risk and safety of all 3.6 Provide assistance as necessary and appropriate to the situation 3.7 Complete relevant documentation, as required3.1 Routinely monitor person's behaviour pattern to ensure aggressive or abusive behaviour is minimised 3.2 Develop plan of care outlining ways to prevent, and respond to clients' expressions of violence against self or others, communicate it to relevant personnel and implement the plan 3.3 Anticipate potential causes of conflict and harmful behaviour and respond in a manner that promotes calm and reassurance, to prevent escalation 3.4 Use procedure to protect clients from endangering themselves or others that are consistent with legal, ethical and organisation requirements, and safety considerations 3.5 Make appropriate judgements relating to physical restraint, based on balance of risk and safety of all 3.6 Provide assistance as necessary and appropriate to the situation 3.7 Complete relevant documentation, as required
Element:	4. Secure the safety of clients
Performance Criteria:	4.1 Use calm, confident and assertive communication to establish positive personal interaction and exchange information 4.2 Provide information designed to promote positive decision-making based on the relationship between actions and consequences 4.3 Present information to all relevant individuals in a clear, accurate and comprehensive manner 4.4 Select response and action designed to minimise risk, prevent escalation and to preserve the safety and security of all involved 4.5 In responses and emergency action, give priority to the protection of individuals from severe harm 4.6 Ensure use of force for maintenance of safety complies with procedures and is applied with minimum force to establish control 4.7 Complete all necessary documentation in an accurate and timely manner

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the below elements.

1. Implement risk-minimisation strategies	1.1 Establish framework for dealing with potential crisis situations 1.2 Undertake timely risk assessment of potential crisis situation, with due consideration for the safety of young people and others 1.3 Identify, assess and implement a variety of possible strategies to minimise risk in accordance with organisational procedures 1.4 Recognise the possible causes of incidents and assess these for relevance to the safety and welfare of young people and the service environment 1.5 Seek and provide information on potential responses to the appropriate team members for action and support 1.6 Request assistance clearly and promptly

2. Maintain a safe environment for young people	2.1 Identify and routinely implement organisation’s policies, procedures and practices designed to maximise physical and emotional safety of young person 2.2 Maintain healthy and safe environment to minimise potential for harm 2.3 Ensure all legislative and ethical requirements are met by self and those who supervise

3. Prevent escalation of violent behaviour	3.1 Routinely monitor person’s behaviour pattern to ensure aggressive or abusive behaviour is minimised 3.2 Develop plan of care outlining ways to prevent, and respond to clients’ expressions of violence against self or others, communicate it to relevant personnel and implement the plan 3.3 Anticipate potential causes of conflict and harmful behaviour and respond in a manner that promotes calm and reassurance, to prevent escalation 3.4 Use procedure to protect clients from endangering themselves or others that are consistent with legal, ethical and organisation requirements, and safety considerations 3.5 Make appropriate judgements relating to physical restraint, based on balance of risk and safety of all 3.6 Provide assistance as necessary and appropriate to the situation 3.7 Complete relevant documentation, as required

4. Secure the safety of clients	4.1 Use calm, confident and assertive communication to establish positive personal interaction and exchange information 4.2 Provide information designed to promote positive decision-making based on the relationship between actions and consequences 4.3 Present information to all relevant individuals in a clear, accurate and comprehensive manner 4.4 Select response and action designed to minimise risk, prevent escalation and to preserve the safety and security of all involved 4.5 In responses and emergency action, give priority to the protection of individuals from severe harm 4.6 Ensure use of force for maintenance of safety complies with procedures and is applied with minimum force to establish control 4.7 Complete all necessary documentation in an accurate and timely manner

Details of Learning Activities

This course will be a blended delivery with face to face on campus sessions and online via Canvas/Collaborate Ultra sessions

In-class (campus-based and online classroom) activities: 

teacher directed group activities/projects 
group discussion 
class activities to review discussions/lectures 
role play activities

Out-of-class activities: 

independent assessment -based work, research
independent study 
Assessment based Group work
Placement (WIL units only)

Teaching Schedule

Semester 1
Week	Topic	Assessment due
1	Introduction to WIL Cluster Student Expectations and Student Conduct Policy Student /Staff communication (Email) Domains of learning throughout course: Classroom Canvas: Online learning management system, and practical hands-on learning on placement Campus Tour/ Library Tour/ RMIT Connect
2	Introduction to WIL Cluster Student Expectations and Student Conduct Policy Student /Staff communication (Email) Introduction to placement
3	History of youth culture and subcultures Harmful and helpful stereotypes about young people Where does the concept of “youth” come from? Why do we need youth workers What role do youth workers play in society? Professionalisation of youth work Youth culture in Australia Current topics of debate about young people in Australia Develop comprehensive understanding of youth sector
4	History of youth culture and subcultures Harmful and helpful stereotypes about young people Where does the concept of “youth” come from? Why do we need youth workers What role do youth workers play in society? Professionalisation of youth work Youth culture in Australia Current topics of debate about young people in Australia Develop comprehensive understanding of youth sector
5	Communicating with young people Confidentiality with young people Working with the young person as the focus Rights, responsibilities and needs of young people Professional relationship boundaries Power inequities in professional relationships Social and media myths about young people Myths about the ways youth worker's work
6	Situating young people within their context. Maintaining up to date knowledge and awareness of social, political, economic, and legal contexts of young people Apply knowledge and understanding of historical and cultural contexts to individual young people. Psychological Theories of Development
7	Situating young people within their context. Maintaining up to date knowledge and awareness of social, political, economic and legal contexts of young people Apply knowledge and understanding of historical and cultural contexts to individual young people. Psychological Theories of Development
8	Identify goals with the young person Develop and implement action plans Work with young people to identify their needs, rights, strengths, hopes and opportunities Documentation of work. Reflect understanding of youth culture and subculture and individual experiences and development Recognise the role cultural diversity plays in young people’s development Recognise the ways other diversities play roles in young people’s development eg: sexuality, gender, disability, family structure etc.
9	Research, analyse and maintain up-to-date knowledge and awareness of the social, political, economic and legal contexts of young people. Reputable and disreputable sources of information about young people. Analysing data on young people. Translating data into meaningful information
10	Allocated time in class to complete assessment task 1 Core values and practice frameworks of youth work as a profession Core values and practice frameworks of different youth work organisations Identifying organisations that align with your personal values and beliefs.
11	Allocated time in class to complete assessment task 1	Assessment task 1
12	Workplace investigation Legislative requirements including and workplace practices which support the protection of children and young people Maintain a safe environment for young people Implement prevention, risk-minimisation, and risk response strategies De-escalation, co regulation Internal and external reporting requirements Using an ethical and nurturing approach to working with work with children and young people
13	Workplace investigation Legislative requirements including and workplace practices which support the protection of children and young people Maintain a safe environment for young people Implement prevention, risk-minimisation, and risk response strategies De-escalation, co regulation Internal and external reporting requirements Using an ethical and nurturing approach to working with work with children and young people
14	Workplace investigation Legislative requirements including and workplace practices which support the protection of children and young people Maintain a safe environment for young people Implement prevention, risk-minimisation, and risk response strategies De-escalation, co regulation Internal and external reporting requirements Using an ethical and nurturing approach to working with work with children and young people
15	Allocated time in class to complete assessment task 2A	Assessment task 2A
16	Placement preparation and support with sourcing placement Targeted support for students with ELP, Special consideration and other learning needs Finalising late assessments Students to ensure all Semester 1 assessments and resubmissions are completed
17	Placement preparation and support with sourcing placement Targeted support for students with ELP, Special consideration and other learning needs Finalising late assessments Students to ensure all Semester 1 assessments and resubmissions are completed
18	Placement preparation and support with sourcing placement Targeted support for students with ELP, Special consideration and other learning needs Finalising late assessments Students to ensure all Semester 1 assessments and resubmissions are completed

Semester 2
Week	Topic	Assessment due
1	Placement preparation and sourcing placement Workplace investigation Referral processes Sustainability Ethnocentrism Rights, responsibilities, and engagement of young people
2	Placement preparation and sourcing placement Workplace investigation Referral processes Sustainability Ethnocentrism Rights, responsibilities, and engagement of young people
3	Placement preparation and sourcing placement Workplace investigation Referral processes Sustainability Ethnocentrism Rights, responsibilities, and engagement of young people
4	Placement preparation and sourcing placement Workplace investigation Referral processes Sustainability Ethnocentrism Rights, responsibilities, and engagement of young people
5	Allocated in class time to practice and prepare for role plays
6	Allocated in class time to complete assessment task 3
7	Allocated in class time to complete Assessment task 3
8	Allocated in class time to complete Assessment task 3	Assessment task 3
9	Workplace codes of conduct Workplace procedure documents Managing ethical issues in the workplace Implementing risk-minimisation strategies in the workplace Maintaining a safe environment before, during and after critical situations Prevent escalation of violent behaviour Strategies to minimise risk and handle aggressive behaviour
10	Workplace codes of conduct Workplace procedure documents Managing ethical issues in the workplace Implementing risk-minimisation strategies in the workplace Maintaining a safe environment before, during and after critical situations Prevent escalation of violent behaviour Strategies to minimise risk and handle aggressive behaviour
11	Workplace codes of conduct Workplace procedure documents Managing ethical issues in the workplace Implementing risk-minimisation strategies in the workplace Maintaining a safe environment before, during and after critical situations Prevent escalation of violent behaviour Strategies to minimise risk and handle aggressive behaviour
12	Allocated in class time to complete Assessment task 2B Placement presentations/ verbal assessments linked to placement Assessment and placement support Logbooks and observations	Assessment task 2B
13	Placement presentations/ verbal assessments linked to placement Assessment and placement support Logbooks and observations
14	Placement presentations/ verbal assessments linked to placement Assessment and placement support Logbooks and observations
15	Placement presentations/ verbal assessments linked to placement Assessment and placement support Logbooks and observations	Assessment task 4 Assessment task 6 Assessment task 5
16	Preparation for employment and further study Targeted support for students with ELP, Special consideration and other learning needs Finalising logbooks and observations for late placements	Logbooks
17	Preparation for employment and further study Targeted support for students with ELP, Special consideration and other learning needs Finalising logbooks and observations for late placements
18	Preparation for employment and further study Targeted support for students with ELP, Special consideration and other learning needs Finalising logbooks and observations for late placements

Learning Resources

Prescribed Texts

References

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing
Library - RMIT University

The Study Support Hub
One-on-one consultations - RMIT University

Overview of Assessment

This course is assessed in accordance with competency-based assessment.
To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.
ASSESSMENT REQUIREMENTS ALIGNED TO WORK PLACEMENT ACTIVITIES.
Students must complete required hours of work placement supported by RMIT to achieve competency in these units. These units support students learning and assessment in the workplace.
Assessment Task 1: Working with Young People Research questions
This assessment requires you to answer a series of questions about working with young people in the youth work context.
Assessment Task 2: Working with Young People: Workplace Investigation
This assessment requires you to participate in two separate role plays about ethics and a critical incident experienced in the youth work context.
Assessment Task 3: Workplace Observation – Responding to children and young people at risk
This assessment requires you to conduct a workplace investigation locating policies and procedures and interviewing an experienced youth worker.
Assessment Task 4: Workplace Observation: Working with a Group.
This assessment requires you to be observed working with a group of young people and verbally answering a series of questions.
Assessment Task 5: Workplace Observation: Working with young people in an individual setting
This assessment requires you to be observed working with a number of individual young people and verbally answering a series of questions.
Assessment Task 6: Workplace Observation: Working with young people to set goals and provide information
This assessment requires you to be observed working with a number of individual young people and verbally answering a series of questions.
Completed Logbook also need to submit to successfully complete the assessment requirements

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are: You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria.
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
You will be given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams

Assessment Tasks

Assessment Task 1: Working with Young People Research questions
This assessment requires you to answer a series of questions about working with young people in the youth work context.
Assessment Task 2: Working with Young People: Workplace Investigation
This assessment requires you to participate in two separate role plays about ethics and a critical incident experienced in the youth work context.
Assessment Task 3: Workplace Observation – Responding to children and young people at risk
This assessment requires you to conduct a workplace investigation locating policies and procedures and interviewing an experienced youth worker.
Assessment Task 4: Workplace Observation: Working with a Group.
This assessment requires you to be observed working with a group of young people and verbally answering a series of questions.
Assessment Task 5: Workplace Observation: Working with young people in an individual setting
This assessment requires you to be observed working with a number of individual young people and verbally answering a series of questions.
Assessment Task 6: Workplace Observation: Working with young people to set goals and provide information
This assessment requires you to be observed working with a number of individual young people and verbally answering a series of questions.
Completed Logbook also need to submit to successfully complete the assessment requirements

Assessment Matrix

The assessment matrix (Rubric) Available in Canvas.

Other Information

Please refer to the RMIT student page for extensive information about the support available for students in a range of matters:

Current students - RMIT University

Equitable Learning Services provide support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.

Equitable learning and disability - RMIT University

Course Overview: Access Course Overview

Course Title: Respond to critical situations

Part B: Course Detail

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