Course Title: Effect changes to existing customer premises equipment systems and equipment

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: EEET6974C

Course Title: Effect changes to existing customer premises equipment systems and equipment

School: 130T Vocational Engineering

Campus: City Campus

Program: C4353 - Certificate IV in Telecommunications Networks Technology

Course Contact : Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact

Name and Contact Details of All Other Relevant Staff

Eddie Vanda
Telephone: +613 9925 4456

Kenneth Falzon
Telephone: +613 9925 4716

Noor Sateh 
Telephone: +613 9925 4013

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to effect changes to existing customer premises equipment (CPE), systems and products. It involves producing plans, carrying out alterations and testing new work.

The changes may be part of a project on emerging technologies on existing network or subsystem for convergence to Next Generation Networks (NGN).

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTEN4072A Effect changes to existing customer premises equipment systems and equipment


1. Prepare requirements for alteration

Performance Criteria:

1.1. Arrange access to the site according to required procedure and comply with site security arrangements and relevant legislation , codes , regulations and standards

1.2. Assess facilities and capacity to ensure requirements can be met

1.3. Evaluate existing system availability and access to accommodate proposed changes

1.4. Notify appropriate personnel of identified safety hazards at worksite

1.5. Evaluate the compatibility of existing and proposed systems and equipment before proceeding with planned changes

1.6. Negotiate planned system outages and outage time with the customer


2. Document specifications and plans for alteration

Performance Criteria:

2.1. Produce an amendment plan of systems alterations to assess suitability with existing system

2.2. Produce specifications for alteration requirements according to customer requirements

2.3. Select materials and tools and equipment compatible with the upgrade activity


4. Update plans and records

Performance Criteria:

4.1. Update all plans and documents to show installed systems accurately and clearly

4.2. Complete documentation for customer support


3. Install additional equipment and program system feature changes

Performance Criteria:

3.1. Produce an activity plan for minimal disruption of alterations to ongoing client activity

3.2. Carry out all alterations in a safe manner according to relevant standards and regulations and manufacturer's specifications

3.3. Test new work in isolation and when integrated with existing systems to confirm compatibility of alterations with existing network


5. Restore site to required condition

Performance Criteria:

5.1. Remove waste and debris from worksite and dispose of according to environmental requirements to maintain safe work site conditions

5.2. Recover obsolete equipment and return to customer or for disposal as agreed with customer

5.3. Notify customer of job completion and obtain sign off

Learning Outcomes

Refer to Elements

Details of Learning Activities

Cluster Information:

This course is delivered in a cluster (Principle of Telephony) in conjunction with ICTWHS2170B (OHTH5846C). You must enrol in these two courses delivered in this cluster. All the learning and assessment activities will include the components of all competencies of ICTTEN4072A and ICTWHS2170B.

Students will participate in the following teaching methods : lectures and tutorials.

Teaching Schedule

Week 1: Introduction and Overview of Course; Characteristics and variability of sound waves
Week 2: Sound transmission Processes
OHS legislative requirements
Week 3: Characteristics and operation of telephone transmitter
Duty of care requirements
Safe work practices
Week 4: Characteristics and operation of a telephone receiver
. Basic principles of risk management
Week 5: Circuit level operation of a simple telephone
Common construction hazards
Week 6: Customer switching system installation
Hazard identification, controlling hazards and risks
Week 7: Services offered by customer switching systems
Safe work practices, job safety analysis (JSA)
Week 8: Development of customer switching systems
Safe working practices for optical fibre, lasers and optical connectors
Week 9: Printed circuit board (PCB)
Safe working practices when handling and disposing of chemical waste
Week 10: Different types of customer switching systems
OHS communication, reporting processes and documentation
Week 11: Installation of customer switching system cabling
Designated OHS personnel
Week 12: Installation of customer switching system
Safety signs and symbols
Week 13: Installation of customer switching system
Responding to incidents and emergencies
Week 14: Installation of customer access equipment (CAE) earthing
Fire safety equipment
Week 15: Revision
Week 16: Practical Test
Week 17. Closed Book test
Week 18. Practical test and Closed Book test Resit

Learning Resources

Prescribed Texts


Other Resources

Students will be able to access information and learning materials through myRMIT and may be provided with additional materials in class. List of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.

Power point slides, telephony and customer switching system booklets, as learning materials available on student share-drive.

Overview of Assessment

The assessment is conducted in both theoretical and practical aspects of the course according to the performance criteria set in the National Training Package. Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Feedback will be provided throughout the course.

To successfully complete this course you will be required to demonstrate competency in each assessment task detailed under Assessment Tasks section of Course Guide Part B.

Assessment Tasks

This course is delivered in a cluster (Principle of Telephony) in conjunction with ICTWHS2170B (OHTH5846C). You must enrol in these two courses delivered in this cluster. All the learning and assessment activities will include the components of all competencies of ICTTEN4072A and ICTWHS2170B.

You are required to complete the following assessment tasks:

Assessment 1: Practical Test  Week 16
Assessment  2: Closed Book Test Week 17

All assessment tasks need to be successfully completed to demonstrate competence.

Your assessment for this course will be marked using the following table:

CA Competency Achieved
NYC Not yet Competent
DNS Did not Submit

Assessment Matrix

ICTTEN4072A vs Elements and Performance Criteria

 ICTTEN4072A vs Elements and Performance Criteria
Assessments 1.1 1.2 1.3 1.4 1.5 1.6 2.1 2.2 2.3 3.13.2 
Practical Test x x x x x x x x x x x x x x x
Closed Book Test       x x x x x x x x   

ICTWHS2170B vs Elements and Performance Criteria

 ICTWHS2170B vs Elements and Performance Criteria
 Assessments1.2 1.3 2.1  2.2 2.3 2.4 2.52.6  2.7 3.1 3.2 4.1 4.24.3  5.15.2 5.3  5.46.1  6.2 6.37.1 7.2 7.3  8.18.2  9.1 9.2 9.3
Practical Test x x        x x x x x x x x x x x x x x x x x x x
Closed Book Test x x        x x x x x x x x x x x x x x x x x x x x

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):

You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
• Relevant
• Current
• Satisfies the learning/competency outcomes of the course
Please refer to to find more information about credit transfer and RPL.

Study and Learning Support:

Study and Learning Centre (SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:

- Assignment writing, thesis writing and study skills advice
- Maths and science developmental support and advice
- English language development

Please Refer to find more information about Study and learning Support

Disability Liaison Unit:

If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.

Please Refer to find more information about services offered by Disability Liaison Unit.

Late Submission:

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgement as to whether the extension has been granted.

If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.

Special Consideration:

Please refer to find more information about special consideration


Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.

Please Refer: to find more information about plagiarism.

Email Communication:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview