Course Title: Provide first point of contact

Part A: Course Overview

Program: C4363 Certificate IV in Community Services

Course Title: Provide first point of contact

Portfolio: Vocational Education

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  



Flexible Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS6174C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face or Workplace

VE 2019 (VCOS)

Course Contact: Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact Email: bronwyn.tanti@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual s needs, and to respond to immediate needs.


This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM001 Provide first point of contact

Elements:

1. Greet and observe people

2. Follow organisational procedures to collect routine client information

3. Identify priority of need

4. Provide service information


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Overview of Assessment

There are three assessment tasks for this course including an in class role play, a workplace evidence portfolio and an online quiz