Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: GEDU6077C

Course Title: Work with diverse people

School: 535T Social Care and Health

Campus: City Campus

Program: C4363 - Certificate IV in Community Services

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email: Melinda.Brown@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This course applies to all workers.

This course is delivered and assessed in a cluster with:

CHCCOM002 - Use communication to build relationships

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

Classes are delivered during face to face workshops, information is shared through talks and discussions and exercises will be conducted to apply learning.

Time is spent during classes for students to work on group assessment tasks. In your own time, you will be expected to keep up-to-date with the readings and videos that will be made available to you on Canvas. The classes, readings and videos will prepare you to be able to complete your course assessments. 


Teaching Schedule

Course Schedule: Cluster, Diversity                                                                                                                                            Semester 1 2023

 

Week

Topic

Assessment Due Date 

Week 1

Developing communication skills and addressing communication needs 

  • The communication process, communication channels and methods including digital media
  • Using appropriate communication techniques to communicate with clients and colleagues
  • Understanding barriers to communication
  • Communication and diversity organisational policies and procedures
  • Developing active listening skills
  • Communication that demonstrates respect, accepts individual differences and upholds rights
  • Legal and ethical considerations- Human Rights/Discrimination/Code of Conduct/Ethics  and Privacy laws including duty of care.
  • Overview of Assessment tasks
  

Week 2

Diversity in the Workplace 

  • Understanding Diversity in the workplace
  • Workplace and professional relationships/practices based on appreciation of diversity and inclusiveness
  • Potential needs of marginalised groups, including: protective factors, physical, mental and emotional health issues/care needs and consideration of impacts of discrimination, trauma, exclusion and negative attitudes
  • Working with Aboriginal and Torres Strait Islander people/communities
  • Social, political and economic issues that can impact/affect Aboriginal and Torres Strait Islander people in Australia 
  

Week 3

Communication and diversity in the workplace

  • Cultural awareness, competency / responsiveness and safety
  • Busting Myths and Stereotypes
  • Reflect on own perspectives: Implicit Bias and Self Reflection
  • Identifying and addressing the communication needs of people who have specific communication needs e.g. person with a disability
  • Using interpreters and translators
  

Week 4

Conflict Resolution

  • Understanding conflict and recognising difficult situations
  • Dealing with conflict and negotiating outcomes
  • Learn to apply conflict resolution approaches
  • Seeking and responding to feedback on the effectiveness of communication
  • Worker boundaries
  • Preparation for Assessment Task 1 - Inclusive practices demonstration 
  

Week 5

Preparing written communications and using digital media in community services 

  • Understanding organisational correspondence protocols and style guides
  • Maintaining privacy and confidentiality, and protecting copyright and intellectual property
  • Protocols for using digital media in a workplace
  • Provide information to clients and service providers in accordance with communication policies and protocols
  • Networking
  • Preparation for Assessment Task 1 - Inclusive practices demonstration 
  

Week 6

Assessment 1 Roleplays Inclusive practices demonstration 

Assessmnt 1 - Inclusive practices demonstration 

  

Week 7

Assessment 1 Roleplays Inclusive practices demonstration 

Assessmnt 1 - Inclusive practices demonstration 

Assessment task 1 Due 

Week 8

Facilitating workplace meetings (face to face)

    • Developing agendas and inviting participants to meetings
    • Chairing meetings, including dealing with conflict and encouraging participation
    • Meeting communication protocols i.e. minutes
    • Group facilitation skills
    • Oral Communication/presenting information
    • Seeking feedback from participants
    • Prepare for Assessment Task 2
  

Week 9

Meeting Facilitation  Roleplay 

  • Review facilitating workplace meetings and protocols
  • Assessment Task 2
  

Week 10

 

Meeting Facilitation  Roleplay 

  • Review facilitating workplace meetings and protocols
  • Assessment Task 2
 Assessment task 2 Due

Week 11

 Evaluation, review and reflection

  • Reflect on learnings
  • Additional assistance for Assessment Tasks 
 Assessment task 3 Due

 

Please note teachers may make changes to syllabus  at their discretion if needed

 

Here are the links to the Training package competencies:

CHCDIV001 https://training.gov.au/training/details/chcdiv001

CHCCOM https://training.gov.au/training/details/CHCCOM002

 

 

 

 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

This course is delivered and assessed in a cluster with Use communication to build relationships (CHCCOM002).

Assessment Task 1: Roleplay and Reflection Questions 

Assessment Task 2: Meeting Roleplay and Written Documentation 

Assessment Task 3: Short Answer Questions 

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.


Assessment Tasks

Assessment Task 1: Roleplay and Reflection Questions - This assessment task will assess students skills and knowledge in using inclusive and respectful communication when working with clients and consultants from diverse backgrounds. It will also enable students to demonstrate their skills in reflecting on perspectives and practices.

Assessment Task 2: Meeting Roleplay and Written Documentation - This assessment requires students to demonstrate their  verbal and written inclusive and respectful communication skills by planning and conducting a simulated workplace meeting. Students will also review their performance by receiving and reflecting on feedback.

Assessment Task 3: Short Answer Questions - The Knowledge questions assessment task allows students to demonstrate their knowledge about the use of communication, to build relationships, whilst working with diverse people in the community services sector.

 


Assessment Matrix

The assessment matrix is located in Canvas, at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: www.rmit.edu.au/students

Course Overview: Access Course Overview