Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: VE 2019

Class Number: All

Class Section: All

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6077C

Course Title: Work with diverse people

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4364 - Certificate IV in Alcohol and Other Drugs

Course Contact: Chris Walters

Course Contact Phone: +61 3 9925 8268

Course Contact Email: chris.walters@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

This course is part of the cluster "Communication and Diversity" and is delivered and assessed with:

- use communication to build relationships CHCCOM002


 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

 

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits


 

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

 

 

 

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

 

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

Classes where information is shared through talks and discussions, and workshops where exercises are conducted to apply learning. Time is spent during classes and workshops for students to work on group and individual assessment tasks.


Teaching Schedule

 
 Week      1 

Communicate with clients and co-workers

  • What is professional communication?
  • Verbal, non-verbal, visual and written communication.
  • Active listening
  • Demonstrating respect during communication
  • Upholding rights during communication
  • Providing information
  • Communication policies and procedures eg: email communication policy, social media policy.
 Week      2

Communicate with people from diverse backgrounds and situations, promote understanding across diverse groups and Address communication needs

  • Recognising and supporting communication needs of clients, colleagues and external parties
  • Respecting diversity while communicating
  • Identifying and addressing communication barriers.
  • Verbal and non-verbal communication used constructively to develop and build relationships with diverse people
  • Communicating where there is a language or literacy barrier. 
  • Use of translation and interpretation services.
  • Recognising and effectively managing miscommunication and misunderstanding.
  • Recognising and defusing conflict and difficult situations in accordance with organisational requirements
  • Seek assistance when required
 Week      3

 Appreciate diversity and inclusivity and their benefits and reflect on own perspectives.

 

  • Identify and reflect on own social and cultural perspectives and biases.
  • Identify and work within limitations of social awareness and self.
  • Use reflective practice to improve work outcomes and inclusivity.
  • Value and respect diversity in work colleagues and clients.
  • Contribute to the development of a positive and diverse workplace culture
  • Contribute to the development of professional relationships
  • Use culturally and diversity safe work practices.

 
 Week     4 

 Facilitate meetings and continuous improvement practices

  • Develop agendas

 

  • Communicate meeting plans and details.
  • Contribute to and follow meeting objectives
  • Provide opportunities to explore issues and information
  • Use communication to encourage all meeting members to contribute.
  • Implement strategies to ensure all participants are included.
  • Facilitate conflict resolution.
  • Record and present minutes
  • Evaluate meeting processes and identify areas for improvement.
  • Seek and respond to feedback

 
 Week     5  Catch up and assessment time.
 Week      6  Role play time


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

 

Assessment task 1: question and answer (individual)

Assessment task 2: case study (individual)

Assessment task 3: in class debate (group)


Assessment Tasks

Assessment Task 1: 

This is an individual task where students will use a structured process to reflect on perspectives when they have dealt with diversity.

Assessment Task 2: 

 Based on a case study students will be required to plan and prepare for a workplace meeting, facilitate a meeting to discuss a workplace issue and obtaining feedback on skills from the meeting’s participants at the end of the meeting, prepare minutes from the meeting, prepare a brief communications skills evaluation report.

Assessment Task 3:

This is a group task where students will write and conduct a debate on a topic provided by the teacher. They will work in groups of four, three students per group will participate in the debate, the other must provide research and preparation support.

 

 

 


Assessment Matrix

Students will have access to a marking rubric on all assessment tasks which are located in the canvas shell.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students 

Course Overview: Access Course Overview