Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2019

Course Code: GEDU6077C

Course Title: Work with diverse people

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C4364 - Certificate IV in Alcohol and Other Drugs

Course Contact: Chris Walters

Course Contact Phone: +61 3 9925 8268

Course Contact Email: chris.walters@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Iren Citler

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

This course is part of the cluster "Communication and Diversity" and is delivered and assessed with:

- use communication to build relationships CHCCOM002


 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

 

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits


 

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

 

 

 

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

 

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

In class: Class lectures and exercises, group discussion, Role plays and practical demonstrations.


Teaching Schedule

Week 1 

 Communicate with clients and co-workers

  • What is professional communication?
  • Verbal, non-verbal, visual and written communication.
  • Active listening
  • Demonstrating respect during communication
  • Upholding rights during communication
  • Providing information
  • Communication policies and procedures eg: email communication policy, social media policy.

 
Week 2

 Communicate with people from diverse backgrounds and situations, promote understanding across diverse groups and Address communication needs

 

  • Recognising and supporting communication needs of clients, colleagues and external parties
  • Respecting diversity while communicating
  • Identifying and addressing communication barriers.
  • Verbal and non-verbal communication used constructively to develop and build relationships with diverse people
  • Communicating where there is a language or literacy barrier.
  • Use of translation and interpretation services.
  • Recognising and effectively managing miscommunication and misunderstanding.
  • Recognising and defusing conflict and difficult situations in accordance with organisational requirements
  • Seek assistance when required.
Week 3

Appreciate diversity and inclusivity and their benefits and reflect on own perspectives. 

  • Identify and reflect on own social and cultural perspectives and biases.
  • Identify and work within limitations of social awareness and self.
  • Use reflective practice to improve work outcomes and inclusivity.
  • Value and respect diversity in work colleagues and clients.
  • Contribute to the development of a positive and diverse workplace culture
  • Contribute to the development of professional relationships
  • Use culturally and diversity safe work practices.
Week 4

 Facilitate meetings and continuous improvement practices

  • Develop agendas
  • Communicate meeting plans and details.
  • Contribute to and follow meeting objectives
  • Provide opportunities to explore issues and information
  • Use communication to encourage all meeting members to contribute.
  • Implement strategies to ensure all participants are included.
  • Facilitate conflict resolution.
  • Record and present minutes
  • Evaluate meeting processes and identify areas for improvement.
  • Seek and respond to feedback
Week 5  Catch up and assessment time
Week 6  Role play time

 

 

 


Learning Resources

Prescribed Texts


References


Other Resources

None.


Overview of Assessment

 

Assessment task 1: question and answer (individual)

Assessment task 2: case study (individual)

Assessment task 3: in class debate (group)


Assessment Tasks

 

 

 

Assessment task 1: Reflect on personal experience when working with diversity

Assessment task 2: Facilitate a meeting

Assessment task 3: Debate


Assessment Matrix

Students will find the marking rubric with each assessment task in the canvas shell.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview