Course Title: Use communication to build relationships

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: MKTG7971C

Course Title: Use communication to build relationships

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

School: 535T Social Care and Health

Campus: City Campus

Program: C4364 - Certificate IV in Alcohol and Other Drugs

Course Contact: Chris Walters

Course Contact Phone: +61 3 9925 8268

Course Contact Email: chris.walter@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this unit you will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing

This course is part of the cluster "AOD Foundation skills" and is delivered and assessed with;

CHCDIV001: Work with diverse people


 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCOM002 Use communication to build relationships
Element:	1. Communicate with clients and co-workers
Performance Criteria:	1.1 Identify and use appropriate communication techniques to communicate with clients and colleagues 1.2 Communicate in a manner that demonstrates respect, accepts individual differences and upholds rights 1.3 Represent the organisation appropriately and in accordance with communication policies and protocols 1.4 Provide information to clients and service providers in accordance with communication policies and protocols
Element:	2. Address communication needs
Performance Criteria:	2.1 Recognise and support communication needs of clients, colleagues and external networks 2.2 Facilitate access to interpreter and translation services as required 2.3 Identify and address problems and communication barriers 2.4 Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements 2.5 Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks
Element:	3. Facilitate meetings
Performance Criteria:	3.1 Develop an agenda and list of invited participants in consultation with appropriate people 3.2 Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols 3.3 Contribute to and follow objectives and agendas for meeting 3.4 Provide opportunities to fully explore all relevant issues and provide relevant information 3.5 Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members 3.6 Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed 3.7 Facilitate the resolution of conflict between participants 3.8 Minute or record meeting in accordance with organisation requirements 3.9 Evaluate meeting processes and identify lessons learned or opportunities for improvement

Learning Outcomes

On successful completion of this course you will develop the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

In class: Class lectures and exercises, group discussion and practical demonstrations.

Teaching Schedule

WEEK	Foundation Skills
Week 1	Introduction to Communication Skills Discussions of diversity Foundation skills  Assessment Task (AT) 1
Week 2	Effective Communication skills AT2 P1
Week 3	Social perspective/cultural bias AT2P1
Week 4	Conflict AT2P1
Week 5	ATSI AT2P2
Week 6	Group work AT4P1
Week 7	Meetings and Agenda AT4P2
Week 8	Role play & Review AT3-7

Learning Resources

Prescribed Texts

References

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

Overview of Assessment

 

Assessment task 1: Portfolio

Assessment task 2: Case studies and analysis

Assessment task 3:Knowledge questions

Assessment Task 4: Role play - meeting presentation

Assessment Tasks

You are required to access and read a supplied range of Melbourne Alcohol and Other Drug Services (MAOD)
documents and respond to written questions.

Respond to case studies and answer questions related to your involvement.

Online knowledge questions

Roleplay a meeting using provided templates

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

Assessment Matrix

The assessment matrix is located in canvas at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview