Course Title: Develop and provide person-centred service responses
Part B: Course Detail
Teaching Period: VE 2020
Class Number: 3532
Class Section: SJO2
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: HWSS6114C
Course Title: Develop and provide person-centred service responses
Important Information:
This course is delivered and assessed in a cluster with CHCDIS008 Facilitate community participation and social inclusion.
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C4365 - Certificate IV in Disability
Course Contact: Clare McGlone
Course Contact Phone: +61 3 9925 7929
Course Contact Email: clare.mcglone@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 135
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to develop, implement and monitor service responses with a person with disability. Work is undertaken within a legislative and ethical framework to ensure the provision of high quality, person-centred service delivery which supports the person’s aspirations, needs, rights and interests.
This course applies to workers in varied disability service contexts. Work performed requires a range of well developed, person-centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs.
This course is delivered and assessed in a cluster with:
CHCDIS008 - Facilitate community participation and social inclusion
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCDIS005 Develop and provide person-centred service responses |
Element: |
1. Work with the person to develop and implement person-centred responses |
Performance Criteria: |
1.1 Collaborate with the person with disability and/or their family and/or carer and/or relevant others in actively developing responses that meets the individual’s aspirations, needs, rights and preferences 1.2 Put in place mechanisms to ensure the person’s support information is accurately recorded, maintained and applied to future support activities and responses 1.3 Develop the required responses that cater to individual differences, rights, needs and preferences 1.4 Communicate the needs of the person to family and/or carer and/or relevant others as appropriate 1.5 Make available appropriate resources 1.6 Seek provision of services from other workers or agencies as required 1.7 Maintain all relevant documentation relating to the person and the service delivery and communicate in accordance with organisation procedures |
Element: |
2. Review and monitor person-centred responses |
Performance Criteria: |
2.1 Review and measure effectiveness of responses in meeting the person’s needs and preferences, in consultation with the person, family and/or carer and/or relevant other 2.2 Identify and take action to improve areas of the responses that have not met the person’s needs and preferences 2.3 Ensure changes to service delivery are within policy and budgetary frameworks 2.4 Modify specified aspects of service delivery as required, to meet changing service requirements and the needs and preferences of the person with disability 2.5 Identify potential training opportunities for the person to meet their changing needs 2.6 Ensure changes to service are within procedural and legislative requirements and maintain high standards of delivery |
Element: |
3. Provide service delivery within a quality framework |
Performance Criteria: |
3.1 Follow procedures for service delivery for the individual in line with organisation’s quality system 3.2 Identify any barriers that may impact on delivery of high quality service and refer to supervisor 3.3 Regularly review procedures for service delivery to reflect industry best practice and relevant legislative changes 3.4 Regularly review procedures for service delivery to reflect the changing aspirations, needs and preferences of the person with disability |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks.
Workshops will be face to face either on campus or at an industry partners's venue or online using RMIT's Leaning management systems such as Collaborate Ultra
Teaching Schedule
workshops
Session 1
Empowerment, individualised person centred planning and supports and community inclusion
- Over the past thirty years the disability service sector has shifted from a pre-dominantly centre/facility based focus to community based individual person centred planning. Empowerment, individualized services, community inclusion and participation are linked and considered today.
Session 2
Community participation and inclusion practice
- Services, issues and solutions to support community inclusion and participation will feature in this workshop. Advocacy and self advocacy are valuable tools in ensuring that the people we support take their place in their communities and society.
Session 3 & 4
Complex needs, complex lives and holistic integrated services
- As part of looking at our clients as individuals we recognise the significance of their whole life and the complex needs they may have. That may include chronic and/or episodic health or mental health conditions, housing, finances, social and community interactions, justice, or employment.
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
This course is assessed with the course CHCDIS008 Facilitate community participation and social inclusion.
The assessment tasks are as follows:
Task 1: Facilitating participation and inclusion – Practical task - Simulation
Task 2: Facilitating participation and inclusion – Supervisors report and student work log
Task 3: Facilitating participation and inclusion – practical task- observation
Task 4: Unit Knowledge Questions
Assessment Tasks
Assessment task 1 - The purpose of this assessment task is for you to demonstrate your skills in developing, implementing and monitoring a
service response with a person with disability, in a simulated environment.
You are to engage in two (2) simulations with the assessor demonstrating your ability to respond to both simulation briefs and to develop and implement a person-centred service response responses to meet the aspirations, needs, rights and preferences for two (2) people with a disability.
You will then review and monitor these two individual service responses and make changes that are necessary to improve quality service delivery and:
- meet the changing needs of the person
- address a barrier
- respond to legislative changes
Assessment task 2 - To be marked competent in this unit the student is required to obtain a supervisor sign off on their work and to
confirm that they have completed a number of tasks during a minimum of 120hrs of direct support work
As a student you must
- Acts in a professional and courteous way and respects the rights of other people in the workplace
- Follows the policies and procedures of the workplace
- Keeps information about the organisation confidential
- Pro-actively seeks to develop skills and knowledge while undertaking this assessment task and
- Complete documentation required by RMIT
Assessment task 3 - The purpose of this assessment task is for you to demonstrate your skills in facilitating your clients’ community participation and social inclusion.
You will be observed by your assessor in the workplace assisting three clients to determine and prepare to access a community opportunity or activity.
You are to identify three clients who will provide consent in being observed by an assessor when working with you to facilitate participation and inclusion.
Following each observation, you will also provide verbal responses to questions related to providing support to your client to help assess your knowledge and how you apply it to different work situations.
you also must include the following supporting evidence with your assessment submission:
- Logbook - re-submit your Task 2 120 hours Logbook
- Risk Assessment – to be distributed to students by class teacher
Assessment task 4 -
This assessment is a short-answer knowledge task designed to assess the knowledge required to develop, implement and monitor person centred service responses for community involvement and for the improvement of the lifestyle of a person with a disability.
You will complete this knowledge assessment under supervision in class.
All knowledge assessment questions must be answered correctly, for you to be assessed as satisfactory for this assessment task.
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.
The assessment matrix is located in Canvas, at the end of each assessment task.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview