Course Title: Develop and provide person-centred service responses

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: HWSS6114C

Course Title: Develop and provide person-centred service responses

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

 

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

 

This course is delivered and assessed in a cluster with CHCDIS008 Facilitate community participation and social inclusion.

 

School: 535T Social Care and Health

Campus: City Campus

Program: C4365 - Certificate IV in Disability

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email: clare.mcglone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 135

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required to develop, implement and monitor service responses with a person with disability. Work is undertaken within a legislative and ethical framework to ensure the provision of high quality, person-centred service delivery which supports the person’s aspirations, needs, rights and interests.

This course applies to workers in varied disability service contexts. Work performed requires a range of well developed, person-centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs.

This course is delivered and assessed in a cluster with CHCDIS008 - Facilitate community participation and social inclusion


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIS005 Develop and provide person-centred service responses

Element:

1. Work with the person to develop and implement person-centred responses

Performance Criteria:

1.1 Collaborate with the person with disability and/or their family and/or carer and/or relevant others in actively developing responses that meets the individual’s aspirations, needs, rights and preferences

1.2 Put in place mechanisms to ensure the person’s support information is accurately recorded, maintained and applied to future support activities and responses

1.3 Develop the required responses that cater to individual differences, rights, needs and preferences

1.4 Communicate the needs of the person to family and/or carer and/or relevant others as appropriate

1.5 Make available appropriate resources

1.6 Seek provision of services from other workers or agencies as required

1.7 Maintain all relevant documentation relating to the person and the service delivery and communicate in accordance with organisation procedures

Element:

2. Review and monitor person-centred responses

Performance Criteria:

2.1 Review and measure effectiveness of responses in meeting the person’s needs and preferences, in consultation with the person, family and/or carer and/or relevant other

2.2 Identify and take action to improve areas of the responses that have not met the person’s needs and preferences

2.3 Ensure changes to service delivery are within policy and budgetary frameworks

2.4 Modify specified aspects of service delivery as required, to meet changing service requirements and the needs and preferences of the person with disability

2.5 Identify potential training opportunities for the person to meet their changing needs

2.6 Ensure changes to service are within procedural and legislative requirements and maintain high standards of delivery

Element:

3. Provide service delivery within a quality framework

Performance Criteria:

3.1 Follow procedures for service delivery for the individual in line with organisation’s quality system

3.2 Identify any barriers that may impact on delivery of high quality service and refer to supervisor

3.3 Regularly review procedures for service delivery to reflect industry best practice and relevant legislative changes

3.4 Regularly review procedures for service delivery to reflect the changing aspirations, needs and preferences of the person with disability

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

During face-to-face workshops delivered on line via collaborate ultra  or on campus ( at RMIT or our industry partners) information is shared through talks and discussions, and workshops where exercises are conducted to apply learning. Time is spent during classes for students to work on group and individual assessment tasks.

  • The workshop themes link units and ideas, strategies and current beliefs, values and philosophies about disability and community sector work. 
  • The schedule is planned to address those themes but we will be seeking to include guest presenters and other options to enrich your learning throughout the program.
  • Guest presenters will be scheduled as they are available, and this may mean changes to the topics in workshops.  Students will be informed as these opportunities are finalised.
  • We welcome any suggestions or requests from students that would add to the content or experiences.


Teaching Schedule

Week

Topic

Assessment / Learning activities

Week 1

 

Develop and implement person-centred responses to provide service delivery within a quality framework

Identify and engage in social networks within the broad community
  • Identify strengths, interests, abilities and support requirements to support engagement within a social network within the broad community

Week 2

 

Review and monitor person-centred responses to provide service delivery within a quality framework

Assist to develop and implement a community support plan as part of the individualised plan
  • Individual support plans
  • Supports and devices
  • Community access options

AT1

AT4

Week 3

 

 

Workplace Integrated Learning Placement
  • Work with participants to actively engage in social networks and identify any supports they may need
  • Work with participants to identify any possible barriers to participation and inclusion and develop strategies to overcome these
  • Provide information about options available to participants with disability, family and/or carer and/or relevant other
  • Support participants to develop an individualised plan to participate in the community, including all necessary supports required for maximum participation

Week 4

Workplace Integrated Learning Placement
  • Work with participants to actively engage in social networks and identify any supports they may need
  • Work with participants to identify any possible barriers to participation and inclusion and develop strategies to overcome these
  • Provide information about options available to participants with disability, family and/or carer and/or relevant other
  • Support participants to develop an individualised plan to participate in the community, including all necessary supports required for maximum participation

 

Week 5

Strategies to minimise isolation

Risk management

AT2

AT3

Week 6

Review

Practical observations

Assessment support

 

 


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through: 
The learning Lab 
www.rmit.edu.au/students/study-support/learning-lab 
The Study Support Hub 
https://www.rmit.edu.au/students/study-support/study-support-hub 
English for uni workshops 
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops 

 


Overview of Assessment

This course is assessed with the course CHCDIS008 Facilitate community participation and social inclusion.

There will be three forms of assessment including knowledge quizzes, simulated assessments and practical assessments undertaken in the work place.

Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

 


Assessment Tasks

Assessment Task 1 - Simulation (online) and Student Written Report 

Assessment Task 2 - Supervisor's Report and Student 120 hours worklog. 

Assessment Task 3 - Observation and Risk Assessment 

Assessment Task 4 - Unit Knowledge Questions 

 


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. 

The assessment matrix is located in Canvas, at the end of each assessment task. 

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students 

Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:
http://www1.rmit.edu.au/students/specialconsideration

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:http://www.rmit.edu.au/academicintegrity

Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy

Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22

Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf

Course Overview: Access Course Overview