Course Title: Determine and confirm client business requirements

Part B: Course Detail

Teaching Period: Term1 2019

Course Code: BUSM7974C

Course Title: Determine and confirm client business requirements

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4378 - Certificate IV in Information Technology Networking

Course Contact: Geoff Moss

Course Contact Phone: +61 3 9925 4852

Course Contact Email: geoff.moss@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this course.

Course Description

This unit defines the competency required to Determine and confirm client business expectations as prescribed in the ICT Information and Communications Technology Training Package Version 1.0.

When you undertake this unit you will develop the ability to gather, identify and record client business requirements, and to verify that the information is accurate, relevant and complete.
The outcome of the unit is for you to be able to gather information to determine business system requirements to meet a client’s expectations and needs. 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTICT401 Determine and confirm client business requirements

Element:

1. Determine context of business need or problem

Performance Criteria:

1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used 1.2 Choose information gathering method and develop questions appropriate to business problem 1.3 Develop objectives and identify expected outcomes to be achieved 1.4 Document the business problem 1.5 Submit documentation to appropriate person for substantiation

Element:

2. Gather information

Performance Criteria:

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter 2.2 Record client responses 2.3 Analyse gathered information to identify new system requirements and establish problem specifications 2.4 Document system requirements and problems 2.5 Analyse physical requirements and identify changes required to implement new systems

Element:

3. Confirm system specifications

Performance Criteria:

3.1 Check documentation to ensure it meets client business needs 3.2 Submit documentation to the client for verification of accuracy and approval 3.3 Make changes to the documentation as necessary and indicated by the client 3.4 Submit documentation to client for final approval or sign-off


Learning Outcomes


Activities in this course aim to develop your communication skills in negotiating with clients and stakeholders and to introduce you to project management skills and tasks. You will work as part of a team to ascertain the needs and expectations of a client in developing a project.

The activities aim to enhance your understanding and knowledge in determining and clarifying business problems, their scope and the means of gathering information about the cause of the problem and the possible solution to that problem.

Through class observation, activities and assignment you will:

  • Learn how to ascertain and clarify what a client’s needs or problems are
  • Learn how to gather information from a client and various sources
  • Develop solutions for the identified problem or need
  • Gather information to establish the system requirements and problems
  • Confirm and document system specifications for client approval 


Details of Learning Activities

Activities in this course are aimed at enabling you to understand the method of determining a business problem, develop some skills in gathering information and to document and confirm the business needs with your client.

This course will be the driver for an Integrated Assignment: Integrated Assignment - Sporting Precinct which will involve other courses in the Certificate IV Information Technology Networking program. In this Integrated Assignment you will be presented with a networking business problem where you and your colleagues, in a group, will be required to ascertain the requirements of the business clients from the business case study and through gathering relevant information via interviews with the client and further research. You will be required to develop a network according to the specification set out in the Integrated Assignment and task requirements specified in class and on Canvas. There will be a range of class activities and exercises which you will be required to complete for this course and within the other courses in the Integrated Assignment - Sporting Precinct.  [The activities and exercises arising in the other courses will be assessed within those courses.]

For this course you will be required to:

  • work from a presented scenario and a presented business case to ascertain and clarify the client’s needs or problems
  • gather information from a client and various sources to scope the project
  • clarify the system requirements and problems
  • develop solutions for the identified problem or need
  • present documentation for client approval
  • submit final documentation for sign-off
  • As part of this course you will also complete a short online course on Managing Small Projects from the website Lynda.com. On completion of this short course you will receive a certificate, a copy of which you will be required to submit.
    (You should retain a copy of the certificate for your Resume or CV.)
  • The Internet and YouTube videos will be used as a learning tool and a resource for you to seek and locate relevant information.

Activities may be modified in light of the materials and presentations in the related courses and any modifications made to these courses of your current program.


Teaching Schedule

This course is part of an Integrated Assignment involving other courses within the Certificate IV IT Networking Program.  The courses involved in the Integrated Assignment are:

ICTICT401        Determine and confirm client business requirements BUSM7974C
ICTTEN416       Install, configure and test internet protocol network EEET7360C
ICTTEN417       Install, configure and test a router EEET7361C
ICTDBS403      Create basic databases ISYS5693C
ICTICT418        Contribute to copyright, ethics and privacy in an ICT environment   COSC7975C

 ICTICT401 Determine and confirm client business requirements

Wk TopicsSoftware/Reading Practical Exercises Assessment 
1Introduction to topic.
Overview of course
Determining a business problem
Defining the problem
See reading list and online resources
PowerPoint
  
2Goal and Objectives
Scope: Scoping a project, Stakeholders 
Individual business problem
Methods of information gathering
Identify clients and gathering information
Lynda.com certificate course: Managing Small Projects
See reading list and online resources
PowerPoints
Lynda.com certificate course: Managing Small Projects
Ascertaining a workplace problem
Group activities
 
3Excel Functions
Elements of an invoice
See reading list and online resources
PowerPoint
Excel exercises
Elements of an invoice
Invoice design
In class assessment
 
4

Introduction to Integrated Assignment – Sporting Precinct

Stage 1: create company, introduction
Integrated Assignment – Sporting Precinct - Stage 1

Stage 1: create company, introduction

Ascertaining a workplace problem
Lynda.com certificate: 

5

Introduction to Integrated Assignment – Sporting Precinct

Stage 1: create company, introduction
Gather information
Assets list
See reading list and online resources

Stage 1: create company, introduction

Assets list - determine assets, specifications

Introduction - Business Information

 
6Client interviews:
Confirm system specifications 
Excel and Invoices
Inventory List
See reading list and online resourcesExcel exercises
Inventory list
Invoice 
 
7Invoice
Assumptions and Constraints
See reading list and online resourcesInvoice
Group Activities
Assumptions and Constraints
 Invoice
8Client Meeting: Preparing for Scope
Assumptions and Constraints
See reading list and online resourcesGroup Activities
Assumptions and Constraints
 
9Scope document update
Invoice – cabling, data points
See reading list and online resources Invoice
Group Activities
Scope document
Revise Invoice
 
10Assumptions, constraints, Work Breakdown StructureSee reading list and online resourcesGroup Activities
Scope document
WBS
Scope document
11WBS See reading list and online resourcesGroup Activities
WBS
Revise Invoice
 
12Ethics issues (relate to Ethics, Copyright and Privacy course)
Group Activity: ethical issues in Assignment
 See reading list and online resources for Ethics, Copyright and Privacy: Ethics Policy ExerciseGroup Activity: ethical issues 
Ethics Policy Exercise
 
13Ethical issues;  
Draft Proposal
Test Criteria
See reading list and online resourcesGroup Activity: ethical issues 
Ethics Policy Exercise
Draft Proposal
Test Criteria
 
14Draft ProposalSee reading list and online resourcesPrepare Proposal 
15Presentation preparation
Review reports, invoice, WBS, Test Criteria; Scope
See reading list and online resourcesReview Proposal, invoice, WBS, Test CriteriaEthics Issues Proposal
(For course: Ethics, Copyright and Privacy)
16Proposal Preparation 
Presentation
See reading list and online resourcesProposal Preparation 
Presentation
Proposal and Presentation
17  Presentation 
18  Resubmissions 

 

 


Learning Resources

Prescribed Texts


References


Other Resources

All relevant materials will be on CANVAS or provided in class.

Managing Small Projects from the website Lynda.com
 

PowerPoint Presentations:

  • ICAA4041A Determine and confirm client business expectations.pptx
  • Managing Small Projects.pptx


Overview of Assessment

Assessment in this course is competency based.  You must be competent in all elements to successfully complete the course.

Your assessment will involve a range of activities and an integrated assignment which will include a number of courses within the Certificate IV Information Technology Networking program where you will be separately assessed in those courses.

The assessment will involve both in-class and group-based elements. It will also involve observation of your understanding, knowledge and practice of the elements in both the theoretical and practical environment.

You will work in a team on a range of activities leading to the production of an integrated assignment and an integrated project. The major part of your assessment will be in these integrated tasks.

Assessment in this course will involve the following major activity: Integrated Assignment 

Integrated Assignment. You are required to use investigative techniques to obtain information and document the business system problem, produce a clear statement of business expectations and needs, including critical business requirements.  This task relates to Elements 1, 2 & 3.

Tasks
1    Lynda.com certificate
2    Invoice.  This task relates to Elements 1, 2 & 3.
3    Scope document.  This task relates to Elements 1 & 3.
4    Project Proposal and Presentation.  This task relates to Elements 1, 2 & 3.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
• current business needs
• a client expectations brief
• business objectives
• systems, data gathering and appropriate software products.

 


Assessment Tasks

Assessment in this course is competency based assessment. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

The competency based Assessment will consist of a range of class activities and the completion of an Integrated Assignment where you will be a member of a team. In the integrated tasks you will be assessed as a group and as an individual in that group.

The assessment will involve both in-class and group-based elements. It will also involve observation of your understanding, knowledge and practice of the elements in both the theoretical and practical environment.

This course is part of an Integrated Assignment involving other courses within the Certificate IV IT Networking Program. The courses involved in the Integrated Assignment are:

ICTICT401        Determine and confirm client business requirements BUSM7974C
ICTTEN416       Install, configure and test internet protocol network EEET7360C
ICTTEN417       Install, configure and test a router EEET7361C
ICTDBS403       Create basic databases ISYS5693C
ICTICT418        Contribute to copyright, ethics and privacy in an ICT environment COSC7975C

Assessments for the other courses will be retained in those courses.

Assessment in this course will involve the following activities:

Individually, you will complete a Lynda.com course as specified in course information on Canvas:  Managing Small Projects
 

Tasks
1    Lynda.com certificate
2    Invoice
3    Scope document
4    Project Proposal and presentation

There will also be a range of Practical class activities.

Note1:
While you will work as part of a team to research and gather data and information and make business decisions, you will be required to make your own individual submission that demonstrates that the work you are submitting is your own work. It is important that you are aware of the plagiarism rules at RMIT and that you ensure that the work you submit is your own work.

Note 2:
You are permitted to have a maximum of 2 resubmissions for this course, however each individual assessment may only be resubmitted once.
All resubmissions must be completed and submitted no more than 7 days after your work has been graded.

Note 3:
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You may contact the program coordinator or the Equitable Learning Services if you would like to find out more.


Assessment Matrix

Assessment Matrix

 

Elements Assessment item 
1.1Invoice, Scope document, Proposal and Presentation
1.2Scope document, Work Breakdown Structure (WBS)
1.3Scope document, Invoice, Proposal and Presentation
1.4Scope document, Invoice, Proposal and Presentation
1.5Scope document, Invoice, Proposal and Presentation
2.1Scope document, Invoice
2.2Scope document, Proposal and Presentation
2.3Scope document, Proposal and Presentation
2.4Scope document, Proposal and Presentation
2.5Scope document, Proposal and Presentation
3.1Invoice, Scope document, Proposal and Presentation 
3.2Invoice, Scope document, Proposal and Presentation
3.3Invoice, Scope document, Proposal and Presentation
3.4Invoice, Scope document, Proposal and Presentation

Other Information

Access to an internet connected computer outside of class times. Internet connected computers are available in the School of Vocational Health and Sciences labs on levels 4, 6 or 8 of building 51, 81 Victoria Street, Melbourne.
Further lab access can be found in the student lab on level 3 (ground floor) of Building 8, in Swanston Street, Melbourne; as well as RMIT Libraries.

Plagiarism
RMIT has a strict policy on plagiarism. Please refer to the RMIT website for more information on this policy. http://www1.rmit.edu.au/students/academic-integrity

Late work
Late work that is submitted without an application for an extension will not be corrected.

Extension of Time for submission of assessable work
A student may apply for an extension of up to 7 days from the original date. They must lodge the application form (available on the web: http://www1.rmit.edu.au/students/assessment/extension) at least the day before the due date. The application is lodged with the School Admin Office on Level 5, Building 57. Students requiring longer extensions must apply for Special consideration.

Special consideration Policy (Late Submission)
Students requiring longer extensions must apply for Special consideration. Form available online at: http://www1.rmit.edu.au/students/specialconsideration/online.
For missed assessments such as exams and tests, you (and your doctor, if you are ill) must fill out a special consideration form. This form must be lodged at the HUB or online with supporting evidence (e.g. medical certificate) prior to, or within 48 hours of the scheduled time of the exam or test.

If you miss an assessment task due to unavoidable circumstances you need to follow the procedure of special consideration and apply within the allowed time frame.

If you have any questions about this assessment process, feel free to email me on:
geoff.moss@rmit.edu.au

Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:

  • Relevant
  • Current
  • Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL

Study and learning Support:

Study and Learning Centre (SLC) provides free learning and academic development advice to you. 
Services offered by SLC to support your numeracy and literacy skills are: 

  • assignment writing, thesis writing and study skills advice 
  • maths and science developmental support and advice 
  • English language development 

Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support 

Equitable Learning Services (ELS):

If you are suffering from long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies.

Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).

Late submission: 

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager. 
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgement as to whether the extension has been granted. 
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date. 

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked. 


Other Information: 

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

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