Course Title: Communicate and work in health or community services
Part B: Course Detail
Teaching Period: VE 2018
Class Number: All
Class Section: All
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: EMPL7091C
Course Title: Communicate and work in health or community services
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C4385 - Certificate IV in Dental Assisting
Course Contact: Ms. Suzanne Dellas Fatone
Course Contact Phone: +61 3 0341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Program Manager:
Ms. Rachael Starr
9341 1420
Ms. Sandra Torbica
Vocational Educator
9341 1408
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
Element: |
1. Communicate effectively with people |
Performance Criteria: |
1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person’s understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures |
Element: |
2. Collaborate with colleagues |
Performance Criteria: |
2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority |
Element: |
3. Address constraints to communication |
Performance Criteria: |
3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations |
Element: |
4. Report problems to supervisor |
Performance Criteria: |
4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non-adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor |
Element: |
5. Complete workplace correspondence and documentation |
Performance Criteria: |
5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events |
Element: |
6. Contribute to continuous improvement |
Performance Criteria: |
6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action |
Learning Outcomes
Refer to Elements
Details of Learning Activities
Students will be involved in the following learning activities to meet requirements for this competency:
- Face to Face classes
- Written classroom tasks
- Demonstration and classroom discussion
- Facilitator led practical clinical demonstration
- Group discussions
- Participation in group activities based on simulated workplace exercises
- Clinical practice, peer evaluation/feedback session/completion of practical worksheets
- Online learning via CANVAS
- Self-managed research to support completion of Study Guides.
- Students will be observed and assessed through their planned activities throughout the duration of the course
Teaching Schedule
As per Timetable
Learning Resources
Prescribed Texts
References
Other Resources
Students will be able to access course information and learning materials through CANVAS.
CANVAS is an online resource with the lesson plans for each unit. Within CANVAS are the session lessons plans, assessments, resources and other materials required for completion of each unit of competency.
Additional materials maybe provided in class and lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.
Overview of Assessment
Before the critical aspects of evidence are considered all prerequisites must be met.
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.
Assessment: Task 1 |
Reflective Journal |
Assessment: Task 2 |
Workplace Assessment 1 |
Assessment: Task 3 |
Workplace Assessment 2 |
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
Assessment Tasks
Assessment | |
Assessment: Task 1 |
Reflective Journal |
Assessment: Task 2 |
Workplace Assessment 1 |
Assessment: Task 3 |
Workplace Assessment 2 |
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
You will need to obtain Satisfactory (S) in all assessment tasks.
Assessment Matrix
Elements/Performance Criteria Covered |
Ass1 |
Ass 2 |
Ass 3 |
1.1 |
X |
X |
X |
1.2 |
X |
X |
X |
1.3 |
X |
X |
X |
1.4 |
|
X |
X |
1.5 |
|
X |
X |
2.1 |
|
X |
X |
2.2 |
X |
X |
X |
2.3 |
X |
X |
X |
2.4 |
X |
|
|
3.1 |
X |
X |
X |
3.2 |
X |
X |
X |
3.3 |
X |
X |
X |
4.1 |
X |
|
|
4.2 |
X |
|
|
4.3 |
X |
|
|
4.4 |
X |
|
|
5.1 |
X |
|
|
5.2 |
X |
|
|
5.3 |
X |
|
|
5.4 |
X |
|
|
5.5 |
X |
X |
X |
6.1 |
X |
|
|
6.2 |
X |
|
|
6.3 |
X |
|
|
6.4 |
X |
|
|
Other Information
Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
- Relevant
- Current
- Satisfies the learning/competency outcomes of the course
Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.
Study and learning Support:
Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support
Equitable Learning Services (ELS):
Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).
Late submission:
Please refer to https://www.rmit.edu.au/students/student-essentials/forms/assessment-forms to find more information about late submissions.
Special consideration:
Please Refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration
Plagiarism:
Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.
Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism.
Email communications
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.
Course Overview: Access Course Overview