Course Title: Work with diverse people
Part B: Course Detail
Teaching Period: VE 2018
Class Number: All
Class Section: All
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: EMPL7092C
Course Title: Work with diverse people
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C4385 - Certificate IV in Dental Assisting
Course Contact: Ms. Suzanne Dellas Fatone
Course Contact Phone: +61 3 9341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Program Manager:
Ms. Rachael Starr
9341 1420
Ms. Sandra Torbica
Vocational Educator
9341 1408
Ms. Eleanor Schroeder
Vocational Educator
9341 1412
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCDIV001 Work with diverse people |
Element: |
1. Reflect on own perspectives |
Performance Criteria: |
1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness |
Element: |
2. Appreciate diversity and inclusiveness, and their benefits |
Performance Criteria: |
2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all |
Element: |
3. Communicate with people from diverse backgrounds and situation |
Performance Criteria: |
3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs |
Element: |
4. Promote understanding across diverse groups |
Performance Criteria: |
4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required |
Learning Outcomes
Refer to the elements
Details of Learning Activities
Students will be involved in the following learning activities to meet requirements for this competency:
- Face to Face classes
- Written classroom tasks
- Demonstration and classroom discussion
- Facilitator led practical clinical demonstration
- Group discussions
- Participation in group activities based on simulated workplace exercises
- Clinical practice, peer evaluation/feedback session/completion of practical worksheets
- Online learning via CANVAS
- Self-managed research to support completion of Study Guides.
- Students will be observed and assessed through their planned activities throughout the duration of the course
Teaching Schedule
As per Timetable
Learning Resources
Prescribed Texts
References
Other Resources
Students will be able to access course information and learning materials through CANVAS.
CANVAS is an online resource with the lesson plans for each unit. Within CANVAS are the session lessons plans, assessments, resources and other materials required for completion of each unit of competency.
Additional materials maybe provided in class and lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.
Overview of Assessment
Before the critical aspects of evidence are considered all prerequisites must be met.
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.
Assessment: Task 1 |
Online Test |
Assessment: Task 2 |
Workplace Assessment 1 |
Assessment: Task 3 |
Workplace Assessment 2 |
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
Assessment Tasks
Assessment: Task 1 |
Knowledge Test Online (x7) |
Assessment: Task 2 |
Workplace Assessment 1 |
Assessment: Task 3 |
Workplace Assessment 2 |
There must be evidence that the candidate has:
- undertaken a structured process to reflect on own perspectives on diversity
- recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations
- selected and used appropriate verbal and nonverbal communication
- recognised situations where misunderstandings may arise from diversity and formed appropriate responses
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
You will need to obtain Satisfactory (S) in all assessment tasks before a final grade of CA (Competency Achieved) can occur.
Reasonable Adjustment
Students with a disability or long-term medical or mental health condition can apply for adjustments to their study and assessment conditions (Reasonable Adjustments and Equitable Assessment Arrangements) by registering with the Equitable Learning Services (ELS) to seek advice and support to complete your studies.
Assessment Matrix
Elements/Performance Criteria Covered |
Ass1 |
Ass 2 |
Ass 3 |
1.1 |
X |
|
|
1.2 |
X |
|
|
1.3 |
X |
X |
X |
1.4 |
|
X |
X |
2.1 |
X |
|
|
2.2 |
|
X |
X |
2.3 |
X |
X |
X |
3.1 |
|
X |
X |
3.2 |
X |
X |
X |
3.3 |
|
X |
X |
3.4 |
X |
X |
X |
4.1 |
|
X |
X |
4.2 |
X |
|
|
4.3 |
X |
X |
X |
4.4 |
X |
|
|
Other Information
Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
- Relevant
- Current
- Satisfies the learning/competency outcomes of the course
Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.
Study and learning Support:
Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support
Equitable Learning Services (ELS):
Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).
Late submission:
Please refer to https://www.rmit.edu.au/students/student-essentials/forms/assessment-forms to find more information about late submissions.
Special consideration:
Please Refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration
Plagiarism:
Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.
Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism.
Email communications
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.
Course Overview: Access Course Overview