Course Title: Assist with administration in dental practice

National Element Code & Title:

HLTDEN003 Assist with administration in dental practice

Performance Criteria:

1.1 Greet patients and other visitors appropriately.

1.2 Make available an appropriate environment for the patient to complete medical, dental and financial details

1.3 Listen carefully and be sensitive to patient or carer s point of view

1.4 Provide information to patient or carer appropriately and completely, using language that can be easily understood

1.5 Ensure patient or carer understands information provided to them

1.6 Show empathy and respect for patient or carer by being polite and avoiding negative comments

Performance Criteria:

2.1 Maintain personal dress and presentation

2.2 Operate communication equipment effectively

2.3 Respond to enquiries promptly, politely and ethically

2.4 Determine the purpose of an enquiry and the identity of the person and retrieve relevant records

2.5 Prioritise messages and record them legibly and accurately

2.6 Refer enquiries outside area of responsibility or knowledge to appropriate supervisor

2.7 Comply with organisation protocols for electronic communication with patients or carers

2.8 Maintain confidentiality of information relating to patients, staff and the dental practice or organisation

Performance Criteria:

3.1 Identify the patient s appointment requirements

3.2 Seek agreement on an appointment time that meets the patient s preferences and the organisation s requirements

3.3 Apply knowledge of the patient management system to record details accurately and legibly using standard dental notation in the organisation s appointment system

3.4 Provide a copy of appointment details to the patient

3.5 Monitor appointment schedules and notify patients and the oral health care team of any necessary changes within a suitable timeframe

Performance Criteria:

3.1 Identify the patient s appointment requirements

3.2 Seek agreement on an appointment time that meets the patient s preferences and the organisation s requirements

3.3 Apply knowledge of the patient management system to record details accurately and legibly using standard dental notation in the organisation s appointment system

3.4 Provide a copy of appointment details to the patient

3.5 Monitor appointment schedules and notify patients and the oral health care team of any necessary changes within a suitable timeframe

Performance Criteria:

5.1 Balance accurately monies received against records of payment in accordance with organisation policies

5.2 Ensure cash is secured in an approved location

5.3 Respond to suspected breaches of security and take the appropriate action with minimum delay in accordance with organisation policies and procedures

5.4 Identify a record of bad debts and take appropriate action in accordance with organisation procedures

5.5 Follow organisation banking procedures correctly

Performance Criteria:

7.1 Apply knowledge of a patient recall system

7.2 Mark patient records with the relevant recall date as appropriate and as directed by the operator

7.3 Identify patients who are due for recall and notify them that an appointment is due

7.4 Follow-up with courtesy those patients who do not respond to a recall appointment request

Performance Criteria:

7.1 Apply knowledge of a patient recall system

7.2 Mark patient records with the relevant recall date as appropriate and as directed by the operator

7.3 Identify patients who are due for recall and notify them that an appointment is due

7.4 Follow-up with courtesy those patients who do not respond to a recall appointment request

Assessment: Task 1

Simulated Computer Practical Assessment

This is conducted on  Phase 6 Day 3 as per timetable.  Student will attempt the practical assessments under supervision of the assessor and they will be graded with either a S (Satisfactory) or NYS (Not Yet Satisfactory) according to the assessment guidelines and criteria outlined in the HLTDEN001 Assessment Overview. All assessment criteria must be successfully completed in order to achieve a satisfactory result.

Student will receive verbal feedback on this assessment. 

Assessment: Task 3

Workplace Assessment 2

This is conducted after Phase 6. RMIT will contact the student and the Workplace Assessor for discussion and scheduling of the suitable time for this assessment. Student knowledge and skills will be observed in the workplace. Detailed information will be provided  via canvas and to students during their class attendance.

Students will attempt the workplace assessments under supervision of the assessor and they will be graded with either a S (Satisfactory) or NYS (Not Yet Satisfactory) according to the assessment guidelines and criteria outlined in the HLTDEN003 Assessment Overview. All assessment criteria must be successfully completed in order to achieve a satisfactory result.

Student will receive verbal feedback on  the assessments at the end of the workplace assessment.

Assessment: Task 5

Online Test 2

This is the second of four knowledge based tests and students must access Canvas and  complete the online knowledge tests.  There are three attempts allowed to complete this online test and students must achieve 100% result.

Online Test 4

This is the fourth of four knowledge based tests and students must access Canvas and  complete the online knowledge tests.  There are three attempts allowed to complete this online test and students must achieve 100% result.

Elements/Performance Criteria Covered

Ass1

Ass 2

Ass 3

Ass 4

Ass 5

1.2

X

X

X

1.4

X

X

X

X

1.6

X

X

X

X

2.2

X

2.4

X

X

X

X

2.6

X

X

2.8

X

X

X

X

3.2

X

X

X

X

3.4

X

X

X

X

4.1

X

X

4.3

X

X

X

4.5

X

X

X

5.1

X

X

X

5.3

X

X

5.5

X

X

6.2

X

X

X

6.4

X

X

7.2

X

X

X

7.4

X

X