Course Title: Deal with conflict

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: GEDU6114C

Course Title: Deal with conflict

School: 650T Vocational Business Education

Campus: City Campus

Program: C4386 - Certificate IV in Tertiary Preparation

Course Contact: Ms Vicki Mesiti

Course Contact Phone: +61 3 9925 5425

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills required to handle difficult interpersonal situations and address the conflicts that may arise in day to day work activities. It includes identifying the cause of conflict, establishing and implementing strategies for dealing with conflict and evaluating the response and outcomes.    This unit applies to those working in generalist and specialist roles within the public sector.   The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.   Those undertaking this unit would work independently, performing complex tasks in a range of familiar and unfamiliar contexts.   No licensing, legislative or certification requirements apply to unit at the time of publication.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

PSPGEN032 Deal with conflict


1. Identify the cause of conflict

Performance Criteria:

1.1 Analyse the conflict situation, including the cause, and establish the position of each party.   1.2 Take steps to prevent escalation of the conflict.   1.3 Accept and treat all points of view with respect.   1.4 Identify, clarify and confirm factors and issues relevant to the situation.   1.5 Initiate proceedings to settle the conflict with minimal delay.


2. Establish and implement strategies for dealing with conflict

Performance Criteria:

2.1 Encourage all parties involved in the conflict to take shared responsibility for finding a solution to the situation.   2.2 Select a strategy for resolution, taking into account social and cultural differences and consistency with organisational policies and procedures.   2.3 Provide assertive feedback to the parties and accept constructive feedback from the parties non-defensively.   2.4 Agree on outcomes that meet individual requirements.   2.5 Seek assistance where necessary


3. Evaluate response and outcome

Performance Criteria:

3.1 Maintain records and reports.   3.2 Provide accurate and constructive observations of incidents in reviewing and debriefing the situation.   3.3 Evaluate and review effectiveness of response.

Learning Outcomes

  At successful completion of this course you should be able to:   •        Apply a range of communication techniques, both generic and written, relevant to resolving conflict for a range of organisations while managing their legal and compliance requirements. •        Evaluate the effect of a range of legal problems and determine appropriate responses for organisations through relevant conflict management strategies. •        Develop reasoned viewpoints, draw conclusions, and make recommendations after interpreting, analysing, and evaluating legal issues to resolve conflict.

Details of Learning Activities

A range of learning activities are planned for this course including self-paced, collaborative classroom work based learning (WIL) activities.   The self-paced activities will be delivered through various technology platforms and include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.   The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment which include relevant field trips. We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule

Introduction to the Legal Process 

Semester 1: 2020




Readings and Activities



Week 1


Introduction to course-

Rules and Laws 

Understanding the Nature of Conflict

Reading: Introduction to the Australian Legal System Manual 1 p4 -Canvas Course Resources

Activity: Consolidation- Exploring the legal context from personal experience and discussion

 Assessment Tasks 1 and 2 available online via Canvas-Assignments Tab


Week 2


Legal Research Skills

Distinguishing Criminal Cases and Civil Disputes

Types of Conflict


Manual 2 P4-14

Activity: Research tasks

Begin character profiles Bogabilla case study

Library Workshop 2nd session- "Legal Research Skills"



Week 3


Sources of Australian Law-Parliament

Reading: The Legislative Process p6 Manual See Canvas Course Resources

Visit to Parliament House

Introductory exercises "Parliament in context"

Video-parliamentary process

Continue character profiles-Bogabilla case study



Week 4


Sources of Australian Law-The Constitution

Reading:  Evolution of Parliament in Australia: Manual p3-5 See Canvas Course Resources

Activity: Consolidation questions

Continue character profiles-Bogabilla case study



Week 5


The Adversary System of Trial


Reading: The Adversary System  Manual 2 p2 See Canvas Course Resources

Visit to Victoria Police Museum

Film The Adversary System Consolidation questions

Continue character profiles -Bogabilla case study



Week 6


The Australian Court Hierarchy-Federal Courts

Reading:Manual 1 p21-24 See Canvas Course Resources

Activity: Consolidation questions

Continue character profiles- Bogabilla case study




Week 7


The Australian Court System-State Courts

 Reading:Manual 1 p15-21

Activity: Consolidation questions

Criminal Justice Program Guest Speakers

Continue character profiles- Bogabilla case study

Activity: Assessment preparation



Week 8


The Australian Court System-State Courts

Reading: Manual 1 p15-21 See Canvas Course Resources

Activity: Assessment preparation




Mid semester break: 9 - 15 April


Week 9


Court Processes- Criminal and Civil Proceedings

Reading: Manual 2 p18-30 See Canvas Course Resources

Court Visits

Activity: Consolidation questions

Assessment 1 Folio due 6th April. Feedback will be available in or before week 10. If required re-submission for this assessment is due by the end of week 11.


Week 10



Research-Finding Case Law

Reading: Manual 2 p40-46 -See Canvas Resources

Activity: Case studies and Consolidation questions



Week 11


Precedent-Statutory Interpretation

Reading: Manual 2 p48-52 -See Canvas Resources

Activity: Case studies and consolidation questions

Visit to Specialist Court



Week 12


Alternative Dispute Resolution


Using Mediation to Resolve Conflict

Reading: p34-38 Manual 2 -See Canvas Course Resources

Activity: Case Studies, MDA video and Consolidation questions



Week 13


Research and Presentation Skills

Assessment Preparation




Week 14


Research and Presentation Skills

Assessment Preparation


Week 15



Week 16


Week 17





Re-submission period

Assessment 2 Presentation due 25th May 2020.  Feedback will be available week 16. If required re-submission for this assessment is due by the end of week 17.


Semester 1 2020 (Australian campuses)


Week beginning

Week number

Key dates for higher education students

December 2019



25 December 2019 - 1 January 2020 University closedown




1 January New Year's Day public holiday (Wednesday)
1 January HDR academic year begins (Wednesday) (Eligible students only)

1 January Flexible term 2020 begins (Wednesday)

2 January RMIT University reopens (Thursday)

2 January Summer Semester begins (Thursday)

January 2020



10 January Summer Semester census date

26 January Australia Day (Sunday)

27 January Australia Day public holiday (Monday)

28 January myTimetable opens for preferences - Enter your class preferences 

February 3    




10 February Spring/Summer exam provisional timetable posted online

10 February myTimetable closes for preferences -  Last day to enter class preferences (by 5pm)

14 February Spring semester (2019) ends

14 February Summer semester ends




17 - 21 February Spring/Summer exam period

17 February myTimetable opens for allocation/adjustment - Adjust classes or allocate yourself to classes if required (9am)


24 - 28 February Orientation

28 February Spring/Summer results released




2 March Semester 1 classes begin




9 March Labour Day public holiday (Monday)

9 March Last day to add classes for Semester 1*




16 March myTimetable closes for allocation/adjustment - Last day to allocate or adjust classes (by 5pm)







31 March Semester 1 census date (Tuesday)




9 - 15 April Mid-semester break* (includes Easter)

10 April Good Friday public holiday




13 April Easter Monday public holiday

14 April Easter Tuesday RMIT holiday

16 April Classes resume (Thursday)




25 April Anzac Day (Saturday)




1 May Mid-year enrolment period* begins

1 May Last day to drop classes without academic penalty for Semester 1.

1 May Last day to withdraw from program by cancelling enrolment or taking leave of absence without academic penalty for Semester 1.




4 May Provisional exam timetable for Semester 1 posted online




15 May Exam equitable assessment arrangement registrations close for Semester 1 exams












1 June Personalised exam timetables for Semester 1 available via myRMIT
1 - 5 June SWOT vac week




8 June Queen's Birthday public holiday

8 - 26 June Semester 1 assessment/exam period* (three weeks)




15 June myTimetable opens for preferences - Enter your class preferences








29 June - 19 July Semester break* (three weeks)

29 June myTimetable closes for preferences - Last day to enter class preferences (by 5pm)




6 July myTimetable opens for allocation adjustment - Adjust classes or allocate yourself to classes if required

13 July Deferred and resit exam timetable (from Semester 1 2020) posted online

13 July Official results release date

17 July Mid-year enrolment period ends

Semester 2 2020


Week beginning

Week number

Key dates for higher education students




20 July Semester 2 classes begin
20 - 24 July Mid-year orientation
20 - 24 July Deferred and resit exam period (from Semester 1 2020)




27 July Last day to add classes for Semester 2*

27 July Last day to enrol for commencing students for Semester 2

31 July Last day to apply to graduate at an RMIT offshore ceremony




3 August myTimetable closes for allocation/adjustment - Last day to allocate or adjust classes (by 5pm)













31 August Census date for Semester 2

31 August - 6 September Mid-semester break*




7 September Classes resume*




18 September Last day to drop classes without academic penalty for Semester 2

18 September Last day to withdraw from program by cancelling enrolment or taking leave of absence without academic penalty for Semester 2




21 September Provisional exam timetable for Semester 2 posted online

25 September Friday before AFL Grand Final public holiday (TBC)




1 October Enrolment Online opens for 2021 enrolments 

2 October Exam equitable assessment arrangement registrations close for Semester 2 exams












19 October Personalised exam timetables for Semester 2 available via myRMIT

19 - 23 October SWOT vac week

23 October Last day to apply to graduate and confirm attendance at the Melbourne Graduation Ceremony 




26 October - 13 November Semester 2 assessment/exam period (three weeks)




3 November Melbourne Cup Day public holiday (Tuesday)








16 November Spring semester (2020) begins








30 November Deferred exam timetable posted online (from Semester 2 2020)*

30 November Official results release date

3 December Spring Semester census date




7 - 11 December Deferred exam period (from Semester 2 2020)*




16 December Melbourne Graduation Parade and Ceremony (Wednesday)




21 December Deadline for timely re-enrolment: last day for continuing students to re-enrol for 2021 – by close of business (5pm)

25 December - 1 January 2021 University closedown

25 December Christmas Day public holiday (Friday)
26 December Boxing Day public holiday (Saturday)




28 December Boxing Day scheduled public holiday (Monday)

29 - 31 December RMIT closed - RMIT holiday

31 December Academic year ends

31 December Flexible term ends

1 January 2021 New Year’s Day public holiday (Friday)

January 2021



4 January RMIT University re-opens (Monday)

4 January Summer semester begins

February 2021



12 February Spring semester ends

* Standard semester-based higher education programs and classes only.

15 October Personalised exam timetables for Semester 2 available via myRMIT

15 October Personalised exam timetables for Semester 2 available via myRMIT


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Learning Resources

Prescribed Texts


Other Resources

All learning resources are available within Canvas.  Resources include reading materials, videos and activities.  There are Collaborate Ultra (webinar) sessions and online discussion boards.

All resources are available in the Canvas LMS.

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub.


The online learning materials listed include:

• Course outline • PowerPoint Presentations  • Course Reading Manuals  • Supporting Reading material  • Industry relevant articles  • Various learning activities • Relevant legal websites 

It is recommended that you have a pen and a notebook to take notes and a device separate from a smart phone for use in all your classes.

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence   To demonstrate evidence of competency in this unit you must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified you must demonstrate evidence of performance of the following on at least one occasion:   • communicating strategies with a diverse workforce and client base including strategies of assertiveness, listening, non verbal communication, language style, problem solving • using problem solving to deal with unexpected issues or attitudes • dealing with difficult situations and people.   Knowledge Evidence   To demonstrate evidence of competency in this unit you must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified your depth of knowledge demonstrated must be appropriate to the job context including:    • public sector legislation including WHS and environment, regulations, organisational policies, procedures and guidelines relating to conflict in the public sector workplace • types of conflict in the workplace and typical causes • conflict theory including signs, stages, levels, factors involved, results • group processes and roles people play • organisational structures and workplace culture • different social and cultural practices • conflict resolution skills and strategies • personal power and positional power • grievance procedures in the public sector.   Assessment Conditions   The assessment strategy must verify assessment requirements and practical application using more than one of the following assessment methods:   • written and/or oral assessment of the learners required knowledge • documented observation of the learners implementation of appropriate requirements, procedures and techniques for the safe, effective, and efficient achievement of required outcomes • consistent achievement of required outcomes • first hand testimonial evidence of the learners working with others to understand and complete the performance evidence assessment requirements.   Feedback   Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions to obtain feedback on your understanding of the concepts and issues being discussed. You can also email or arrange an appointment with your teacher to gain further feedback on your progress.    You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

Assessment Task 1 - Folio (written report) Due Date:  End of Week 8  The aim of this assessment is for you to investigate the Australian legal system using primary and secondary sources and apply relevant principles of law.   You will need to produce:  

  • a legal research report encompassing folio tasks which clearly address the issues raised and reference all important legal materials.

Feedback for this assessment will be provided in or before week 11.  

Assessment Task 2 - Presentation (Multimedia & Oral Presentation) Due Date: Week 15 

Legal regulation and conflict resolution is a very important part of business and other organisations. You must prepare a presentation explaining to prospective new members of an organisation why an understanding of the law is essential for a successful business or organisation. You are welcome to research an area of future professional interest. Your presentation must address the following points:

  • Impact of federation (Refer to Parliament, legislative process and delegated legislation)
  • Explain criminal law using an example of legislation
  • Explain civil law using an example of precedent
  • Court hierarchy
  • Ways of resolving conflict by diverting cases from the justice system using alternative dispute resolution methods

Feedback for this assessment will be provided in week 16.  

You must successfully complete all assessments to be deemed competent in this course.

Assessment Matrix


Name of Assessment Task

Method of Assessment


Performance Criteria

Foundation Skills

Performance Evidence

Knowledge Evidence

Assessment Conditions



Written Report

E1 PC 1.1-1.5

E2 PC 2.4 2.5

E3 PC 3.1-3.3









Oral Presentation

E1 PC 1.1 -1.5

E2 PC 2.1-2.3






Other Information


Submission Requirements


You should:


  • Ensure that you submit assessments on or before the due date. 
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:

Where an extension of greater than seven days is needed, you must apply for Special Consideration.  You must submit your application within five working days after your assessment date or due date.

More Information:

Resubmissions (VET Programs):

If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:


Final Results


You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.


You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.


The following grades are available for this course:



Competency Achieved



Not Yet Competent



Did Not Submit for Assessment



Course Overview: Access Course Overview