Course Title: Maintain business records

Part A: Course Overview

Program: C4394 Certificate IV in Strata Community Management

Course Title: Maintain business records

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Flexible Terms

Course Code




Learning Mode

Teaching Period(s)


City Campus


174T School of VE Engineering, Health & Science

Face-to-Face or Internet

VE 2018 (All)

Course Contact: Thierry Demathieu

Course Contact Phone: +61 3 9925 8359

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to maintain the records of a business or records system in good order on a day-to-day basis.

It applies to individuals who follow established guidelines and processes to assist them to carry out their work. They work under supervision or in consultation with more senior staff or system users to support effective recordkeeping and governance practices across the organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBRKG304 Maintain business records


1. Collate business records

2. Update business or records system

3. Prepare reports from the business or records system

Learning Outcomes

On completion of this, course you should be able to:
1. Collate business records
   1.1 Identify individual records or information which should be incorporated into business or records system according to organisational criteria
   1.2 Sort records in accordance with workplace requirements
   1.3 Follow security and access requirements in accordance with organisational procedures
2. Update business or records system
   2.1 Identify and record control information for describing new records to be incorporated into business or records system
   2.2 Update control information describing movement or use of records within business or records system.
   2.3 Accurately record and update control information in business or records system
   2.4 Identify and remove records of completed business activities from current system for disposal
3. Prepare reports from the business or records system
   3.1 Interpret requests for reports and clarify the content and frequency sought, where necessary
   3.2 Prepare reports from business or records system in accordance with instructions or request
Prepare reports in accordance with organisational security and access procedures

Overview of Assessment

Assessment may include but not limited to a variety of methods including written short answers, assignments, online quizzes, interactive tasks and multiple choice questions. You will be asked to demonstrate to your teacher/assessor the skills gained during this course to the relevant industry standards. Assessment activities will occur throughout this course and feedback will be provided at regular intervals.