Course Title: Develop and use emotional intelligence
Part B: Course Detail
Teaching Period: Term1 2025
Course Code: EMPL5993C
Course Title: Develop and use emotional intelligence
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 525T Business & Enterprise
Campus: City Campus
Program: C4421 - Certificate IV in Entrepreneurship and New Business
Course Contact: Theresa Lyford
Course Contact Phone: +61 3 9925 5444
Course Contact Email: theresa.lyford@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Teacher: Sandra Khayat
Email:Sandra.Khayat@rmit.edu.au
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Nil
Course Description
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBPEF502 Develop and use emotional intelligence |
Element: |
1.Prepare to develop emotional intelligence |
Performance Criteria: |
1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses 1.2 Assess emotional strengths and weaknesses against evaluation criteria 1.3 Identify and analyse potential emotional stressors in the workplace 1.4 Identify methods for responding to emotional stressors 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace |
Element: |
2.Develop emotional intelligence |
Performance Criteria: |
2.1 Analyse and document emotional responses of co-workers 2.2 Develop a plan for identifying and responding to a range of emotional expressions 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace 2.4 Apply techniques that show consideration for the emotions of others when making decisions 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence |
Element: |
3.Promote development of emotional intelligence in others |
Performance Criteria: |
3.1 Identify workplace opportunities for others to express their thoughts and feelings 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course includes a range of learning activities to equip you will the knowledge and skills to identify and comply with legal and risk management requirements in a conveyancing business. Inclass learning activities will include:
• class exercises to review discussions/lectorials
• analysis/critique of relevant reading material
• seminars/workshops
• peer learning
• guest lecture/presentation
• class presentations
• group discussion
• research
• independent project-based work
• ‘workshopping’ of student projects including peer/lecturer feedback
Teaching Schedule
Week / Topic |
Topic details |
Resources/Activities |
Assessment |
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WEEK 1
Key features of emotional intelligence |
This week we will cover course requirements and support documents / resources. Including: - Course Canvas access - Accuracy of enrolment - Assessment requirements - Plagiarism / Appeals - Extensions / Resubmissions - Feedback in this course - Getting support
We introduce the topic emotional intelligence briefly. |
Reading
Activities:
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WEEK 2
Assessing emotional strengths and weaknesses |
This week we discuss the topic of emotional intelligence further and how it increases self-awareness, self-management, social awareness and positive relationships in the workplace. More specifically, we discuss emotional strengths and weaknesses and evaluate against a range of criteria.
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Reading:
Activities:
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WEEK 3 Self awareness and dealing with emotions |
This week we discuss further how to increases self-awareness, self-management, social awareness and positive relationships in the workplace. More specifically, we discuss Johani’s window We will discuss in details how to deal with emotions |
Reading:
Activities:
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Week 4
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This week we will recap on what was covered
|
In class quiz |
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Identifying potential emotional stressors in the workplace |
This week we discuss how to identify stressors in work life. We understand how to rate them, reduce them, cope with them, and eliminate them. We also explore how to respond emotionally to triggers in the workplace. |
Reading:
Activities:
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WEEK 6
Develop emotional intelligence via feedback |
This week we analyse the topic of how to develop emotional intelligence via feedback. We analyse emotional triggers further and how to respond to the emotional state of others. We explore how to apply emotional intelligence techniques in the workplace with flexibility and adaptability. We consider how decision-making styles should factor in the feelings of others and describe behaviour that is inappropriate for a leader. |
Reading:
Future Directions - Practical Ways to Develop Emotional Intelligence and Confidence in Young People by Diane Carrington and Helen Whitten
Activities:
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WEEK 7
Apply EQ techniques to deal with work colleagues |
This week we discuss emotional intelligence in the workplace and the impact on teams. This week we discuss how to build emotional intelligence culture with relevant stakeholders to seek opportunities to improve the workplace. |
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Week 8 |
This week we will prepare for the role play and discuss the importance of emotions in the workplace |
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Week 9 |
Role Plays |
Role Plays
|
AT 1- Role Play |
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WEEK 10
Consult with stakeholders for improvement of Emotional Intelligence in the workplace |
This week we discuss how to build emotional intelligence culture with relevant stakeholders to seek opportunities to improve the workplace. And how to maximize the EQ level |
Reading:
Activities:
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WEEK 11
Workplace opportunities to express emotions. |
This week we identify how to encourage and deal with staff members with a range of thoughts and feelings in the workplace. |
Reading:
Activities:
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WEEK 12
Effect of personal behaviour and implement policies and procedures. |
This week we understand how another's behaviour can impact team members in a positive and negative way. |
Reading:
Activities:
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Week 13 |
This week we will discuss implementing policies and procedures regarding expected workplace behaviour. |
Reading:
Activities:
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WEEK 14
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This week will be a revision of the entire semester and finalise Assessment task 2. |
Activities:
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WEEK 15 Revision |
This week will be a revision of the entire semester and finalise Assessment task 2.
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Activities:
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Assessment Task 2 |
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WEEK 16
Resit and Resubmit |
This week will be dedicated to re-submission of assessments if needed. |
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WEEK 17
Resit and Resubmit |
This week will be dedicated to re-submission of assessments if needed. |
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Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral/written presentations and through the application of learned skills and insights. Full assessment briefs will be provided and can be found on CANVAS.
Assessment Tasks
Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral presentations and through the applicationof learned skills and insights to your written tasks. Full assessment briefs will be provided and can be found on CANVAS.
Assessment Matrix
There are three assessment tasks in this course. Detailed Learner guides, dates and instructions are provided in Canvas.
The detailed learner guides can be accessed for each assessment task in Canvas here: https://rmit.instructure.com/courses/143590/assignments
Other Information
Submission Requirements
• Ensure that you submit assessments on or before the due date.
• Always retain backup copies of your assessment tasks.
• When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.
Resubmissions (VET Programs)
If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one resubmission. Your teacher will provide feedback regarding what youneed to do to improve and will set a new deadline for the resubmission.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Yoursubmission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Penalties for Late Submission
Late submissions of assignments without special consideration or extension will automatically be considered a re-submission (see above).
Extensions, Special Consideration and Adjustment to Assessments
Extensions:
Extensions are available for unforeseen circumstances of a short-term nature.
An application form must be submitted to the school at least one working day before the due date of the assessment, submitted to suzanne.bevacqua@rmit.edu.au
Extensions can be approved for a maximum of one week (seven calendar days) past the due date for an assessment. (Where students need an extension exceeding one week they must insteadapply for special consideration.)
Special consideration:
Special consideration is available for unexpected circumstances outside students’ control. These include but are not limited to: unexpected short-term ill health, and unavoidable family, work, cultural or religious commitments.
An application for special consideration is made in advance of an assessment wherever possible but will normally be accepted within five working days after the assessment date
For more information, see the Special Consideration page of the RMIT website.
Adjustments to Assessment:
RMIT provides several adjustments to assessment for students experiencing ongoing or long-term circumstances. Find the right one for your circumstances here.
Changes to the Assessment Scheme
Where a change to assessment approved by the Dean/head of school changes an assessment due date, students will be given at least five working days’ notice of the new due date.
Feedback
You can expect to receive marks and feedback on in-course assessment work in time to improve your performance in related assessment tasks later in the course.
Academic Integrity and Misconduct
Students demonstrate academic integrity in their assessment practices by:
• engaging with assessment activities in an honest way;
• providing accountability for the authorship and originality of work submitted;
• acknowledging the work of others and the re-use of original work.
Academic misconduct is addressed in accordance with the Student conduct policy
For further information see the Academic Integrity website.
Review and Appeal
A student may request a review of an assessment result or appeal a final course grade in accordance with the Conduct of assessment and appeals section of the Assessment Processes.
Grade Criteria
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
The following grades are available for this course.
Vocational education grades:
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did Not Submit for assessment
Other Resources
Online learning materials and all relevant resources are available on Canvas and can be accessed via the RMIT website's Online Learning Hub.
The online learning materials listed include:
• Course outlines
• Power point Presentations
• Supporting Reading material
• Industry relevant articles
• Activities.
Course Overview: Access Course Overview