Course Title: Respond to critical situations

Part A: Course Overview

Program: C4429 Certificate IV in Youth Work

Course Title: Respond to critical situations

Portfolio: Vocational Education

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

 


Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS5772C

City Campus

TAFE

535T Social Care and Health

Face-to-Face or Internet

Term1 2024,
Term2 2024

Course Contact: Dianne Mackay

Course Contact Phone: +61 3 99254454

Course Contact Email: dianne.mackay@rmit.edu.au



Course Description

This unit describes the performance outcomes, skills and knowledge required to maintain safety through effective response to potential and actual critical situations.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCYTH016 Respond to critical situations

Elements:

1.1. Identify and establish workplace framework for avoiding and dealing with potential crisis situations. 1.2. Undertake timely risk assessment of potential crisis, with consideration for the safety of young people and others. 1.3. Identify, assess and implement strategies to minimise risk in accordance with organisational policies and procedures. 1.4. Recognise possible causes of incidents, including self and colleagues, and assess causes with respect to the safety and welfare of young people. 1.5. Provide opportunities for young people to explore new experiences that provide positive outcomes. 1.6. Seek and provide information on potential responses to team members for action and support. 1.7. Request assistance clearly and promptly.

2.1. Identify and routinely implement organisational policies, procedures and practices designed to maximise physical, social and emotional safety of young persons. 2.2. Maintain a healthy and safe environment to enhance opportunities for healthy behaviour while minimising and diverting potential for harm. 2.3. Evaluate relevance of self, colleagues and work context for young person as they change and progress. 2.4. Support young person's agency and right to self-determination. 2.5. Seek opportunities to engage the young person with Playfulness, Acceptance, Curiosity and Empathy (PACE). 2.6. Ensure legislative and ethical requirements are met when carrying out work with young people.

3.1. Routinely monitor young person's behaviour pattern to ensure aggressive and abusive behaviour is minimised. 3.2. Seek opportunities for the young person to engage in positive activities and relationships that enhance the present environment and offer transition to a positive alternative environment. 3.3. Develop an action plan of care that outlines enhancement of positive and healthy behaviours and prevents or responds to young person's expressions of violence against self or others. 3.4. Communicate and implement care plan with relevant personnel. 3.5. Anticipate potential causes of conflict and harmful behaviour and create opportunities for calm and reassurance, or activities that avoid escalation. 3.6. Prepare the environment before escalation, by diverting the young person to a safer environment or removing potential harmful objects and people from their current environment. 3.7. Use procedures to protect young people from endangering themselves and others consistent with legal, ethical and organisational policies and procedures, and safety considerations. 3.8. Make judgements relating to physical restraint based on balance of risk and safety of all. 3.9. Provide assistance and diversion as necessary for the situation. 3.10. Complete relevant documentation according to organisational policies and procedures.

4.1. Use calm, confident and assertive communication to establish positive personal interaction and exchange of information. 4.2. Provide information to promote positive decision making based on the relationship between actions and consequences. 4.3. Present clear, accurate and comprehensive information to all relevant individuals. 4.4. Select response and action designed to minimise risk, prevent escalation and preserve the safety and security of all involved. 4.5. Prioritise the protection of individuals from severe harm in responses and emergency action. 4.6. Ensure use of force for maintenance of safety complies with organisational policies and procedures. 4.7. Debrief and support workers according to organisational policies and procedures. 4.8. Complete documentation in an accurate and timely manner.


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

 

1.  Implement risk minimisation strategies.

1.1. Identify and establish workplace framework for avoiding and dealing with potential crisis situations.

1.2. Undertake timely risk assessment of potential crisis, with consideration for the safety of young people and others.

1.3. Identify, assess and implement strategies to minimise risk in accordance with organisational policies and procedures.

1.4. Recognise possible causes of incidents, including self and colleagues, and assess causes with respect to the safety and welfare of young people.

1.5. Provide opportunities for young people to explore new experiences that provide positive outcomes.

1.6. Seek and provide information on potential responses to team members for action and support.

1.7. Request assistance clearly and promptly.

2.  Maintain a safe environment for young people.

2.1. Identify and routinely implement organisational policies, procedures and practices designed to maximise physical, social and emotional safety of young persons.

2.2. Maintain a healthy and safe environment to enhance opportunities for healthy behaviour while minimising and diverting potential for harm.

2.3. Evaluate relevance of self, colleagues and work context for young person as they change and progress.

2.4. Support young person’s agency and right to self-determination.

2.5. Seek opportunities to engage the young person with Playfulness, Acceptance, Curiosity and Empathy (PACE).

2.6. Ensure legislative and ethical requirements are met when carrying out work with young people.

3.  Prevent escalation of violent behaviour.

3.1. Routinely monitor young person’s behaviour pattern to ensure aggressive and abusive behaviour is minimised.

3.2. Seek opportunities for the young person to engage in positive activities and relationships that enhance the present environment and offer transition to a positive alternative environment.

3.3. Develop an action plan of care that outlines enhancement of positive and healthy behaviours and prevents or responds to young person’s expressions of violence against self or others.

3.4. Communicate and implement care plan with relevant personnel.

3.5. Anticipate potential causes of conflict and harmful behaviour and create opportunities for calm and reassurance, or activities that avoid escalation.

3.6. Prepare the environment before escalation, by diverting the young person to a safer environment or removing potential harmful objects and people from their current environment.

3.7. Use procedures to protect young people from endangering themselves and others consistent with legal, ethical and organisational policies and procedures, and safety considerations.

3.8. Make judgements relating to physical restraint based on balance of risk and safety of all.

3.9. Provide assistance and diversion as necessary for the situation.

3.10. Complete relevant documentation according to organisational policies and procedures.

4.  Coordinate the prevention of harm.

4.1. Use calm, confident and assertive communication to establish positive personal interaction and exchange of information.

4.2. Provide information to promote positive decision making based on the relationship between actions and consequences.

4.3. Present clear, accurate and comprehensive information to all relevant individuals.

4.4. Select response and action designed to minimise risk, prevent escalation and preserve the safety and security of all involved.

4.5. Prioritise the protection of individuals from severe harm in responses and emergency action.

4.6. Ensure use of force for maintenance of safety complies with organisational policies and procedures.

4.7. Debrief and support workers according to organisational policies and procedures.

4.8. Complete documentation in an accurate and timely manner.

 


Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment.

Assessment will include:

1 of 3 Risk Management Plan- Practical Assessment

2 of 3 Potential crisis response and debrief Role Play

3 of 3 Crisis response to safety Role Play