Part B: Course Detail
Teaching Period: Term1 2024
Course Code: LAW5734C
Course Title: Facilitate the interests and rights of clients
Important Information:
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
School: 535T Social Care and Health
Campus: City Campus
Program: C4430 - Certificate IV in Disability Support
Course Contact: Manpreet Atwal
Course Contact Phone: +61 3 9925 7932
Course Contact Email: manpreet.atwal@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Completion of: CHC33021 Certificate III in Individual Support (Disability)
OR
Completion of: CHC33015 Certificate III in Individual Support (Disability)
OR
Completion of: CHC30408 Certificate III in Disability PLUS the CHCSS00125 Entry to Certificate IV in Disability Support Skill Set.
Course Description
This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCADV001 Facilitate the interests and rights of clients |
Element: |
Advocate in accordance with client preferences and requests to optimise client outcomes |
Performance Criteria: |
2.1 Undertake an assessment to identify client's ability to advocate for self 2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client 2.3 Identify potential barriers as well as resources 2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client 2.5 Ensure information is kept in confidence unless authorisation is given to release it |
Element: |
Facilitate the realisation of client interests, rights and needs |
Performance Criteria: |
1.1 Discuss the rights and responsibilities of all parties with client 1.2 Provide client with researched, relevant and timely information on their rights and responsibilities 1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities 1.4 Identify when rights are infringed or not being met 1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option |
Element: |
Provide ongoing support to clients |
Performance Criteria: |
3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others 3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations 3.3 Identify situations of risk or potential risk and refer appropriately 3.4 Apply work practices to minimise potential for harm to clients, self and others 3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements |
Element: |
Review progress |
Performance Criteria: |
5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary 5.2 Ensure follow up and links to other services as required and in accordance with client preferences 5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate |
Element: |
Support clients making a complaint |
Performance Criteria: |
4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities 4.2 Assist client in lodging a complaint 4.3 Monitor process and provide ongoing support and information to client |
Learning Outcomes
This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to effectively in the following elements-
- Facilitate the realisation of client interests, rights and needs
- Advocate in accordance with client preferences and requests to optimise client outcomes
- Provide ongoing support to clients
- Support clients making a complaint
- Review progress
Details of Learning Activities
The program schedule includes
- seminars/workshops
- in class exercises to review discussions/lectures
- practical demonstrations
- analysis/critique of relevant reading material
- design activities or projects
- group discussion
- research
- independent project-based work
- simulated workplace activities
Teaching Schedule
Note: While all course content in this schedule will be covered, the weekly order may change depending on class needs.
Attendance: Your learning experience will involve class-based teaching, demonstration and practical exercises. It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.
Week |
Topic |
Assessment/Learning activities |
Week 1 |
Facilitate the realisation of client interests, rights, and needs |
|
Week 2 |
Advocate in accordance with client preferences and requests |
|
|
Week 3
|
Review In class observation Assessment Support
|
AT1 AT2
|
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
Assessment Tasks
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace.
To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
Every task must be completed satisfactorily for competence to be achieved.
Resubmissions are at the discretion of the teacher and/or coordinator
Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
The assessment tasks are as follows:
Assessment Task 1 Practical Assessment
Assessment Task 2 Knowledge Questions
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. Students have access to the marking rubric for each assessment task via the Canvas shell
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Information about your studies:
You canaccess My Studies through the RMIT websitefor information about timetables, important dates, assessment dates, results and progress, Canvas etc.
https://www.rmit.edu.au/students
Extensions of time for submission of assessable work:
If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your Program Coordinator one working day BEFORE the due date. Eligibility criteria for application and the form is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Where an extension of greater than seven days is needed, you must apply for special consideration.
Special consideration:
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator.
Academic Integrity and Plagiarism:
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity
Credit Transfer and Recognition of Prior Learning:
Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).
Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.
Please speak to your Program Coordinator if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.
https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit
Course Overview: Access Course Overview