Part B: Course Detail
Teaching Period: Term1 2025
Course Code: GEDU5519C
Course Title: Apply Communication Skills
School: 535T Social Care and Health
Campus: City Campus
Program: C4433 - Certificate IV in Laboratory Techniques
Course Contact: Rauha Quazi
Course Contact Phone: +61 3 9925 4277
Course Contact Email: rauha.quazi@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Namrita Kadalbajoo, namrita.kadalbajoo@rmit.edu.au
Tasneem Cutchhi, tasneem.cutchhi@rmit.edu.au
Melissa Amerena melissa.amerena@rmit.edu.au
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Nil
Course Description
This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.
The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBCMM211 Apply Communication Skills |
Element: |
1. Identify communication requirements |
Performance Criteria: |
1.1 Identify work task 1.2 Identify communication channels in the organisation 1.3 Identify relevant stakeholders 1.4 Seek advice from supervisor on communication methods |
Element: |
2. Communicate using verbal and non-verbal communication skills |
Performance Criteria: |
2.1 Plan verbal communication 2.2 Use verbal communication to communicate with stakeholders 2.3 Use non‑verbal behaviour to communicate with stakeholders 2.4 Seek and respond to feedback on communication |
Element: |
3. Draft written communications |
Performance Criteria: |
3.1 Identify formats for written information according to organisational policies and procedures 3.2 Draft written information and submit to supervisor for approval 3.3 Seek and respond to feedback on written communication |
Learning Outcomes
Details of Learning Activities
Students are expected to participate actively in all learning activities that include: - discussion and application of concepts relevant to each topic by attempting class exercises - understanding and applying communication skills relevant to various scenarios - working independently or in groups in discussing communication skills as applicable in a laboratory set up - working in groups to solve more challenging problems requiring interpretation and evaluation of concepts
Teaching Schedule
2025 Semester 1 Teaching & Assessment Schedule*
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Week No |
Week beginning |
Topic |
Comments |
1 |
10 Feb |
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2 |
17 Feb |
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AT1-Lab Observation. Day/Lab TBC |
3 |
24 Feb |
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AT1-Lab Observation. Day/Lab TBC |
4 |
3 Mar |
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AT1 Catch up AT1 Due |
5 |
10 Mar
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6 |
17 Mar |
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7 |
24 Mar |
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AT2-Oral Presentation Due |
8 |
31 Mar |
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AT2-Oral Presentation Due |
9 |
7 Apr |
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*Schedule is subject to change.
Learning Resources
Prescribed Texts
All learning resources will be available on Canvas |
References
Other Resources
Overview of Assessment
Assessment may include:
- knowledge tests
- practical skills test
- practical logbooks
- presentations
- group work
- research
- lab reports
- assignments
Assessment Tasks
To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher within given time-frame (usually within two weeks of assessment submission) of each assessment task. You should refer to the assessment brief which is available through Canvas for full assessment criteria and due dates
To successfully complete this course you need to be satisfactory in all of the following assessments(dates in syllabus and Canvas)
Assessment Task 1_Practical Observations
Assessment Task 2_Presentation
For each assessment you will be given up to two (2) attempts, however, to be granted the second attempt at any assessment, your first attempt must be an appropriate attempt to try and gain a satisfactory outcome. For example, you must appropriately attempt each question or aspect of the assessment task.
If your first attempt fails to meet the above standard, you may not be eligible for a second attempt at that task.
A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic
Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment
SEC: Student engagement ceased
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required
Other Information
Attendance: Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises. It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully Information about your studies: You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc. https://www.rmit.edu.au/students Extensions of time for submission of assessable work: If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your Program Coordinator one working day BEFORE the due date. Eligibility criteria for application and the form is available from the link:
https://www.rmit.edu.au/students/my-course/assessment-results/special-consideration-extensions
Where an extension of greater than seven days is needed, you must apply for special consideration. Special consideration: If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment(e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit Special Consideration Website https://www.rmit.edu.au/students/my-course/assessment-results/special-consideration-extensions or speak to your Program Coordinator. Academic Integrity and Plagiarism: RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. https://www.rmit.edu.au/students/my-course/assessment-results/academic-integrityUse of AI has certain restrictions in this course. Please refer to assessment instructions for guidelines on the conditions for the use of AI tools in assessments on Canvas.
Credit Transfer and Recognition of Prior Learning: Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences. Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course. https://www.rmit.edu.au/students/my-course/enrolment/apply-for-creditCourse Overview: Access Course Overview